Caffè Nero

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Reviews

1. Kate Downey ★★★★☆

   If you’re looking for a quick coffee and snack for your travels, this is a good option. The coffee here is great, particularly for a chain coffee shop. The service is quick despite large queues and the staff are very friendly and approachable. It is a very very very small store so it can get quite cramped and feel a bit chaotic. I probably wouldn’t sit in there (there are a few window benches available) but it can be a bit loud at times due to the amount of people coming in and out.

   almost 3 months ago
2. Sania ★★★★★

   I visit this Cafe Nero often and Alex in particular is always attentive and makes the best coffee he is always super focused when you walk in. Today, I walked in after a long day and got a coffee and a cornflake tart even though he wasn’t the one serving me he let me know that it had alcohol in and the other sweet treat didn’t. He is also very calm and patient when i am indecisive some days which he does not have to be! This level of attentiveness is very rare I really appreciate it. Thanks !

   almost 3 months ago
3. Fabrizio Franco ★☆☆☆☆

   I visited this coffee shop this morning 25/06/2025 at 11:30 ish and I was really disappointed by the unprofessional behavior of the staff. They were inattentive, disorganized, and seemed more interested in chatting among themselves than helping customers. It created a frustrating and uncomfortable atmosphere. I hope management takes action to improve staff training and customer service, because right now, it’s far below what you’d expect from a decent café.

   almost 7 months ago

1. Muhammad Ali Bhatti ★☆☆☆☆

   Extremely rude staff. Very very bad service. Staff Didn’t wanted to say their names. I Asked the girl named (Tija) what is guy name who were rude to us. She said go and ask him. I then asked the guy his name three times and every time he said I’ll be with u in a second. Later he said his name is (Ian) He also said, are u going to lodge complaint? We ordered two late (eat in) they prepared the coffees and put on their top near cash counter. We were also standing there waiting but didn’t know it’s ours. After waiting for ten minutes we asked them is it ours and ian said yes. They should at least inform customers about their order otherwise how would anyone will know it’s Theirs or for another customer. We then took coffees and found they were so cold. We asked ian to plz warm it up. Ian was extremely rude and said it’s our fault coz coffee was there and we were not present there. Completely lie. They did not warmed it t replace our coffee and we had drink it cold. Tija was also very rude and did not tell us her and her colleagues name. They knew they were not serving customers to the standards that’s why the were so reluctant to even mention their name. They didn’t even had their name badges. I will write this review on trust pilot and will write to the Cafe Nero’s head office Do not go there please

   almost 3 years ago
2. Nikita Saville ★★★★★

   I always head over to Nero's to wind down for the day and to get a bit of studying done. It usually tends to be quite empty in the afternoons, but sometimes it can be extremely busy too. It's a bit unpredictable to be honest. Their cakes aren't the best but their savoury items are pretty good. I'd recommend their sausage roll and chicken lattice.

   almost 3 years ago
3. Trusted Tulip Reviews ★★★★★

   Nice little coffee shop, only a small amount of seating available. This coffee shop is convenient if you are traveling by train/tram from East Croydon. The service is quick and the staff are friendly. The coffee is good you can also buy soft drinks and snacks inside.

   almost 4 years ago

1. Madhusudhan Konda ★★☆☆☆

   You don’t get the same vibe as any other Cafe Nero when you walk in here. This is a very unfriendly, super dirty, not looked after cafe. Usual cafe with standard coffees and light sandwiches and snacks. There are couple of high tables with bar-style chairs if you wish to stay indoors and eat/coffee(I couldn’t manage to sit inside ever!). Didn’t mean to criticise this Cafe store but every time I go to pickup a coffee (East Croydon is my base station), there’s no change to the cleanliness or unfriendly nature of the baristas. Why can’t they get that customers pay premiums for their coffee (£2.75 for a flat white- btw, there’s no sleeve for a flat white sized cup, if you ask you’ll be given extra cup to double up! Wow Nero!) so a bit of smiley faces and regular tidying up goes a long way?!

   more 7 years ago

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