Beer Hawk Liquor Store in Leeds

Reviews

1. Bill Dunphy ★☆☆☆☆

   I purchased a Perfect Draft machine a couple of years ago and I have enjoyed being able to buy a variety of beer kegs to drink at home. Recently, though, I have had a nightmare. When I go to pour a glass of beer the machine keeps pouring even if I switch it off at the wall. It does not stop until I have filled several glasses, and it has made a mess of the kitchen floor. I tried to contact Perfect Draft by the only means available – live chat – and over the last 3 weeks I have had a few automated emails apologizing for the delayed but sincerely promising a response very soon. I have not heard anything. Yet another corporation purporting a commitment to customer service and trying to deliver that promise by automation. I will need to get a replacement machine, but it will not be Perfect Draft

   almost 11 months ago
2. Rob Springall ★☆☆☆☆

   Poor quality machine and zero customer service. Originally I was happy with this product. It quickly encountered a problem and no longer works. Customer service offering zero help, don't reply to emails, won't call despite requests. Won't send the replacement part needed (despite being under guarantee) nor pick up the old machine to repair/deliver a new one. Have literally spent thousands on Perfect Draft and it's products, and I am now stuck with a faulty machine and a load of useless barrels. Don't waste your time, will only bring disappointment!!

   1 year ago
3. JJ ★☆☆☆☆

   I initially reported a power failure on my Perfectdraft Pro machine on 3 May. Nearly 2 months later, despite several chases, still no support. The level of customer service is truly woeful. You can’t speak to anybody. The webchat is just a bot and they take 2 weeks minimum to respond to any emails.

   1 year ago

1. Justin Grout ★☆☆☆☆

   Iv literally had enough .My perfect draft pro was purchased in December by March the tap unit has broken it dosent shut off to stop the beer coming out .Iv been emailing ( maybe 10-15 emails )customer support since early March with videos etc with extremely delayed responses simply not understanding it’s broken !!! it’s now May and Iv now been referred to technical support from whom Iv not had a response for two weeks .The machines are crap the pro is very cheaply made ,I also had the standard version which is made by Philips a bit better but lasted less than two years. Honestly get a blade they are far better quality it’s not worth the hassle when things go wrong they don’t want to know.

   1 year ago
2. Deiter Cullen (Deit's) ★☆☆☆☆

   Have been a customer for many years and the last 2 orders have been poor. Kegs damaged as sent in a box that was inappropriately the wrong size,customer service just said sorry. Todays order arrived 1 keg has 2 weeks left the other 6 weeks,neither advertised as Short Dated.Most of my kegs have had 6 months or more on average over the years,I deliberately chose not to order any Short Dated Kegs advertised.

   almost 2 years ago
3. zoe haley ★★★★★

   Have now ordered 3 times and it's been delivered within 3 days on each occasion. Returns is easy aswell. Only one problem alot of the kegs my husband likes are sold out

   almost 3 years ago

1. Eros Lancellotta ★☆☆☆☆

   Customer Service 0% We Received wrong order, on 13/12, I tried talk with Customer Service, on the 15/12 Ellie she promise a call for sort it out and find the solution... At today 19/12 I'm still waiting someone from this Company. I have two kegs of no my beer and more the £ 70 away.. This Costumer Service is very poor. I'm just like have the my money back and I will never buy anything else from then.

   almost 3 years ago
2. Rob Gardner ★☆☆☆☆

   I ordered two mixed trappist cases and 4 perfect draft kegs. One case did not arrive and one of the kegs I ordered was not present (they sent something else), so I raised a ticket on their help system, which resulted in a blanket brush of response of check the tracking numbers. I waited a few more days and the case still did not arrive. So I raised another ticket, after 4 working days I have still not had a response. Its a shame, they used to be good. Now I will more than likely buy beer elsewhere. Also I left a one star review on Feefo and its mysteriously disappeared! A review site that only allows positive reviews is as much use as chocolate teapot.

   almost 4 years ago
3. Chris Rochford ★☆☆☆☆

   Absolutely awful experience. Ordered a gift to go to a work address on Thursday which stated delivery for Friday in order confirmation as was within the time allowance for next day delivery. Shipment wasn't done in time of course, with CS team stating that the goods will be sent for Saturday instead, only to double check on the day and find out Yodel won't send the goods on a weekend to a business address?? No notice of this from Beer Hawk in the first place. Chased again Monday, not updates whatsoever, only to get notice from Yodel that the delivery has problems and is now on the way back to sender. Speaking to CS suggests they may have damaged it, wonderful. Recipient been waiting this whole time for nothing, and ends up looking embarrassing telling them I have no idea where this is. Original complaint was placated with the offer for measly £3 in beer tokens, now I am just waiting for my refund and want nothing to do with this joke of a company anymore and applying to have account deleted. Better off using Amazon, at least you get what you paid for and a somewhat decent delivery service.

   almost 4 years ago

1. Adrian Hay ★★★☆☆

   Great machine, amazing beer, reliable deliveries and good value. Now for the reason for me giving only 3 stars. It is very problematic trying to get keg returns done. I have simply given up now. It may be a postcode lottery but the experience in my part of the country as been very negative.

   almost 4 years ago

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