Smyths Toys Superstores

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Reviews

1. Shannon ★☆☆☆☆

   Absolutely disgusting behaviour in what that store calls a duty manager. I asked for assistance and to which I can only describe as an unpleasant conversation. She was very rude and made me feel like I was stupid. I would never let anyone speak to me in that way but I was in that much shock that my husband only picked me up on it as we left the store. She comes across very rude and needs a reality check that she works in a toy shop and not the army. She definitely does not deserve her job.

   1 month ago
2. fet bubah ★★★★★

   Took my girls to pick some toys as one finished her first book and other had her first few weeks at school, Met on entry by a wonderful girl by the name of Megan she was very welcoming and kind, bumped into her again when we were closer to the till she showed us a few other items that were good value for money so we added them to our basket aswell, her attitude made the visit more special for my girls, thank you Megan, other around the store were very helpful but I didnt manage to catch their names guy at the till was very patient, manager and guy by the nerf guns who helped me find the sword again big thanks guys, amazingly run store

   almost 4 months ago
3. Kamil Sobolewski ★★★★★

   Honestly don't understand why this store has such a bad rating. I have been there at least 150 times I'm there at least twice a week and I browse hot wheels, collectibles and other new stuff that might of popped up. I always ask the staff about deliveries or any information about products etc. and I have never had a bad interaction with a staff member. The staff are always super nice, enthusiastic and helpful. Never had any problems here (but my wallet has other things to say :D )

   almost 4 months ago

1. S M ★☆☆☆☆

   One Star for the assistant manager, would be 0 if it let me. However, Clare who works in the car seat dept is wonderful and I would give her 5 stars. We had the panorama pushchair set that came with the car seat etc. However, we noticed baby was crying everytime she was in there. We realised the fabric was coming apart and the underneath was cutting her leg. When I tried to push the fabric back in it sliced my finger. I called the store and spoke to the Actual manager who was very polite, gave the impression if i bought it in that they would reach some sort of resolution. However, when i took it back it was the assistant manager who was rude and dismissive and a lady with long dark hair from the baby dept who was so rude to me she bought me to tears. She was agressive, and while being rude was also trying to sell me a forward facing chair, despite my baby being prem, very small for her age and would be unsafe. (All while actually not seeing my child to assess weight/height etc). Finally, After ages back and fourth they loaned me the same seat as we were going away the next day. Once back, I called the store, assistant manager again, and asked if we could keep the chair as they had loaned it they would no longer legally be able to sell or loan it again, so not only would our original broken seat need to be binned, the loaned one would be too,we were happy with the pushchair frame and did not want to pursue money or total new set, we just wanted our baby to be safe in her chair. Again he was rude saying I had to give it back and if i wanted it i would have to pay for the whole set (frame/carrycot etc again!). AGAIN, despite being totally vile, he was yet again trying to push me into buying a forward facing seat! I asked for the complaints procedure, and contact details to which he told me to google it and ended the call! I spoke to customer services who confirmed legally they would have to bin the seat they loaned me and so they couldnt understand why we were unable to keep it, they also had images of the cuts to babies leg that id sent. Finally a lovely lady called clare from store called and apologised, said she had assessed the chair and she could see the cover coming away and had felt herself how sharp the underneath was. Clare confirmed the manufactor had confirmed the loaned replacement would have to be binned so therefore I was able to keep the replacement and was very proffesional and kind and knew about seat safety etc. She was polite, kind and understanding. So thankyou Clare, Terry and customer service. But your assistant manager A) needs to present himself smartly. B) Needs to be retrained in customer service, politness and to actually know his own stores complaints procedures! C) Needs to be trained in car seat safety as pressurising parents to purchase car seats without seeing the child, knowing.their height and weight and pushing forward facing seats on infants is actually a danger to life. And D) Just be a kinder, better person. Hes bringing the stores reputation down and it needs sorting out! Also the lady from baby area with long dark hair also needs to be retrained in customer service as well as carseat safety! If you need a carseat, do your research incase you encounter her! Again, thankyou Clare you were wonderful.

   almost 4 months ago
2. Charlotte Luck ★☆☆☆☆

   Bought a child's bike- ex-display model so slightly discounted. My expectations of ex-display is maybe marked, scuffed etc but still in working condition. Both tires were flat so asked for them to be pumped up. Shop staff said they would be and they would do a full check on the bike. 2 days later the back tire is flat, clearly a puncture. The child had been at his dad's house during this time and not even ridden the bike yet. I phoned the store and told them the bike they sold me has a puncture and was asked to bring it back so they could look at it and fix it. This was a Monday evening and earliest I could return with work hours and their opening times was Saturday, so I told them would return Saturday morning. Returned the bike as soon as the store opened, the staff member pumped it up then checked again after 10 mins and confirmed it did have a puncture and they would repair it for me. She then told me it would not be ready until Monday. She took my number and said as soon as it was repaired someone would call me Monday. Lunchtime on Monday I call the store to get an update as to when it will be ready. It wont be done today it will be done tomorrow morning, the manager will do it themselves before the store is open. Half term week and one child is without a bike. I could have repaired it myself in way less time but I don't expect to have to repair a brand new product. So I spoke to a manager, who was very polite in tone but told me they didn't have any bike build staff working Sat or Sun and had been way too busy to do it today. He said he didn't know where I got the idea it would be ready Monday, his staff member is right here and did not tell me Monday she just told me someone would call me when it was done. At this point I had enough of his lies. She clearly told me Monday, if she had not I would had asked for when I could collect before leaving it at the store. Had I known it would be more than 3 days to repair a puncture I would have asked for a refund then. They had the bike and my money and were going to repair it at their leisure. Told the manager I wanted my money back. I drove over to the store got my refund and went elsewhere to purchase a bike. The child is now happily riding his new bike from somewhere else, maybe the one they refunded me will be repaired tomorrow?

   almost 2 years ago
3. Zoe M ★★★★★

   Rang the merry hill store after my sons gaming geobook laptop for Christmas wouldn’t hold charge, unless plugged in the mains. Spoke to Jason who advised to bring it to store for them to look at. Took it to the store, greeted by Jason at the till who plugged it in straight away and confirmed it was faulty. He gave me all the options of ways I could return it/refund/exchange. I wanted to exchange, but this was an exclusive online item, and the price had know increased by £100 online. The store manager Shane came, advised I would need to do an online return, where it could be exchanged for a new one at the price I paid. But instead of sending me away to do it myself, Shane rang the Returns/Support number in store & explained the situation. All I had to give them (Jess) was my original order reference no. & in seconds another was arranged on a next day delivery to my home address and I’d received an email with all the details. Left the faulty one with them in store. Wasn’t expecting it to arrive next day as this was now 1:00pm in store BUT 11:00am next day it had arrived with us. Fantastic service from all staff at smyths and courier. Jason,Shane & Jess & DPD ! Thank you.

   almost 3 years ago

1. B2B T ★☆☆☆☆

   Terrible customer service. Imagine queuing for 10 minutes to buy 4 sets of cheap headphones at £6.99 each only to get to the till and be told "no no no." No what? I didn't get any clear response, what did I do? Is it my colour? What? "bulk buy bulk buy." Really, 4 cheap head sets? What were they limited edition or something? Honestly, I'll never go there again. I visited my local at Solihull and had no issue. God forbid someone has more than one child. Idiots!

   almost 3 years ago
2. G M ★★★★★

   The dude who served me working on the Video games till today is a brilliant. Didn't catch your name unfortunately, (chap with a beard and glasses) gave excellent customer service. Really knowledgeable and informative and a great attitude. Credit to your company. Thanks again.

   almost 3 years ago

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