Nissan Wirral Service Centre Prenton, Birkenhead

Reviews

1. Loz B ★☆☆☆☆

   Just been in to enquire about unlocking a radio code to be informed by a horrendously rude advisor that she could not help unless we paid £145. We called Liverpool Nissan to be quoted £45 for the exact same thing. Would never use this dealership ever just based on this brunette woman’s disgusting attitude. Lessons of customer service definitely need to be taught in this establishment, as I am quite frankly repulsed by the way we have just been treated. Vile.

   1 year ago
2. Drew ★★★★★

   Popped in today to get a price for a part , and also had a query about a light on my dashboard. They sorted my light issue free of charge and were really helpful and reassuring. A guy called Steve was helpful and a young lad sorted my issue and deserve acknowledgement for their proffesionalism. Receptionists were super polite and helped me with my queries. Nice people to deal with , especially for people like me who deal with anxiety. A great team of people.

   almost 2 years ago
3. Wendy ★☆☆☆☆

   AVOID BUYING A USED CAR FROM THIS STORE! They sold my pensioner mother a car with broken seatbelts (even though it apparently had a new MOT) and refused to replace or fix them! Jason has the worst customer service we have ever experienced. Quick enough to sell the £600 extended warranty but not happy to fix their faulty car. Unable to use the seat in the back of the car. Please go elsewhere and save yourself the stress and hassle.

   almost 2 years ago

1. Gary Fletcher ★★★★☆

   Friendly helpful staff. Always a long wait to book for any maintenance issue tho.

   almost 3 years ago
2. Nigel Faulkner ★★★★★

   Been getting my cars serviced here for the past 5 years with no issues.

   almost 3 years ago
3. Melissa Ellis ★☆☆☆☆

   Would not use this dealership if it was the last place on earth! It was my first time there- and I will never return. Went in to speak to a service advisor and was met by a rather arrogant and unhelpful advisor who, from the off, seemed almost annoyed he had to serve me!!! No eye contact when speaking to me giving me a instant impression he didn’t want to help. I gave him specific details on the car I was looking for and asked him to if they had that car. He said he didn’t have any, however 5 mins later my husband spotted the type of car I was looking for on the forecourt. Went out to see the car, when I opened the door the car was filthy stunk of dog and there was dog hair everywhere!! Why would you even try and sell a car in the state?? The car was only 3 years old and the obnoxious sales lad said “it’s what we would expect of a car of this age” really?? I certainly don’t!! Needless to say I walked away drove straight to Eastham motors, who stock and customer service are excellent! I spent my hard earned cash with them

   almost 3 years ago

1. Nikki Jessup ★★★★★

   Excellent service from Sean. We went in not really sure of what we wanted and Sean showed us a few options and left us to look around. Which was lovely not to be pressured into anything. once we had decided on the car sean made the whole process so easy. He even helped.swap my private number plate and tax out. Fantastic service and so helpful no pressure to buy would definitely recommend them

   almost 4 years ago

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