DMW Northwest Limited Deeside, Shotton

Reviews

1. Dilek Dağ Obruklu ★☆☆☆☆

   Unfortunately, today was a total disappointment for me. I have been taking my car to DMW since the day I bought it. There were a couple of little issues but I didn’t want to make a fuss about it until today. Today, I dropped the car at around 8:40 am and I waited whole day for the staff to detect the GPS problem (whether it is loose or needs replacement) and to get a quotation. As far as I know, the team just checked the software issues (I don’t know for sure because it is not possible to get a clear explanation from the customer relations). The only answer I got from the customers service at 15:05 pm was “probably the GPS needs to be replaced”. I asked if the quotation is ready but they couldn’t give one cause it was not ready. So now I don’t know what the actual problem is, I don’t know if the GPS antenna was checked properly other than software issues and I don’t know how much it would cost. I left the car there for a whole day and I got it back with no proper answers. This shows that there is definitely a lack of planning and poor customer relations. If the team cannot properly deal with the workload that is assigned for a day, the managing team should reduce it not to end up with unhappy and unsatisfied customers. I consider this as a matter of respect.

   almost 7 months ago
2. T O ★☆☆☆☆

   They want you to bring the car early in the morning, they do not give any information about when the works will be completed, they do not provide any feedback, their prices are quite expensive (nearly same with the main dealer). They are very very poor at customer relations and very rude. I will never take my car here again

   almost 7 months ago
3. andy smith ★★★★★

   Absolutely amazing place. Dropped my car in after getting messed around for over a week elsewhere They went through the car and found a couple of issues and had the car completely done in 2 days. Very impressed

   almost 10 months ago

1. Gary Cheers ★★★★★

   Have been taking my BMW to DMW for the last few years. Had all manner of work done from regular services to more major works. Have always found Darren & the team to be professional, informative, honest and reasonably priced. Can’t recommend enough.

   almost 11 months ago
2. Paul Dolphin ★★★★★

   Excellent knowledge, diagnosed a fault that other garages couldn't. Very helpful and friendly, highly recommended.

   almost 3 years ago
3. Stewart Mitchell ★★★★☆

   squeezed me in for MOT and full service 525d, F11 - good comms and service plus a free valet, not the cheapest but they use BMW components and are thorough.

   almost 3 years ago

1. Peter Sartorius ★★★★★

   I had my F30, 320i serviced today at DMW. I was fitted in at a time to suit me. Very pleased with the service. Excellent price. Thank you all at DMW.

   almost 3 years ago
2. Spyros Papanastasiou ★★★★★

   BMW specoalist independent garage. At last a garage I can trust for my car, where honest experienced mechanics will give honest solutions at the right price. Have been a customer for three years, fully satisfied with their services, absolutely great. Highly recommended

   more 7 years ago

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