Staff were very helpful. Never felt rushed, which is a big bonus these days. Had quite a list of things I needed which were dealt with efficiently. Staff alone would be the main reason for me to return again!
very efficent service at Epsom store. Ordered replacement number plated and fitted in 30 minutes or so. Very good service and will use again.
Very pleased with the service I received by Mohamed , fitted a new car battery. Explained everything about what might go wrong when fitting it, Luckily all was good.He also saved me a good amount of money on opening a Motoring Club Card.
I am so pleased with the service I was given for my bike with a broken gear . .My appointment was at my convenience and I was told if easier I could drop the bike off earlier and the machanic would call me with a quote as soon as they could . Once assessed I was Called with a clear explanation of what was needed and how much it would cost to complete. I was also prepared for possible additional costs if a potential fault was found during the exercise. On asking for the job to be done quicker, as I use my bike for work , I was told they would try their best but they couldn’t promise and they did complete it - one day earlier than said . All the explanations were clear and the reason as to why the fault had happened given . Cameron was brilliant- very professional yet friendly . I am definitely going to get my bike serviced here regularly and will be telling everyone how good this service is .Well done for you hard work -excellent service .
I purchased my eldest son a bike recently paid £325 plus a helmet. I’ve found the staff in here and the general work atmosphere so poor. The first time we walked in to look, took 15 mins for us to be noticed/talked too. Then they couldn’t find the key to unlock bikes, just slow, unmotivated. You could tell they’re hearts were not in it Then I go back to collect the bike a week later Young fella just ticks all boxes and we take the bike Only to find the rear wheel is flat as a pancake! So we have to wait again whilst this is fixed I have to ask for Allen keys and stuff even though it comes with the bike. So I could adjust myself at home. We’ve all had 1st jobs but the people who work at Halfords find it difficult to hide the fact they don’t want to be there, and have no enthusiasm Getting your 1st bike is a right of passage and I felt Halfords were no where near as good as I though they would be Edit: The very next day my sons rear wheel ( Fell off! Obviously the young person in the shop that hadn’t noticed the flat tyre, changed the inner tube and didn’t bother to put the wheel back correctly !!! My son has cut hands. Thanks a lot Halfords Awful service from start to finish Ending up with my son suffering because of your poor untrained staff !! Avoid Halfords at all costs
Excellent service (new battery) today. The fitter could not have been more helpful or professional. Would thoroughly return if I need anything else and also recommend. Big thanks!
Ordered click and collect to the Epsom and received a message to say that my order was ready to collect. When I arrived at the store, I queued up to be told my order hadn't been gathered together yet. The guy on the till looked so unbothered as he tried to get someone to help him collect the items. When someone finally came to help he said it would take a bit of time to gather so I offered to go to Sainsbury's while they gathered it (to stop my toddler running loose in store). 1 hour later I returned, queued up only to be told that they hadn't gathered the items and "that they've been busy". My order was three small items... I cannot fathom how they couldn't get someone to gather this on multiple occasions. I will not be ordering click and collect to this store again. So many customers waiting around. I appreciate it's busy but Halfords really need to hire either more staff or more competent ones.
Shocking service all round. Never received the update text to say that my item was in! 4 days later I called customer service & they told me it was in store ready!! Was a very important car seat I was waiting for! How long would I have had to wait for the text? Went in the pick up after the phone call, no sign of my item in store, 2 people involved to find item that had no details of mine on it. Young kids working in there making me walk from till to till with my son. No one had a clue what was going on! Not happy
I ordered replacement number plates which supposedly are put together an hour after payment. On arrival the next day, this wasn’t the case and I had to wait for them to be created. I also paid for fitting. The lack of coordination and apparent knowledge was laughable. I had to ask the fitter to clean the surface before fitting the plates (as a manager had advised) and he replied, oh sorry. No one told me. Really? I’d say that fitting plates is probably the easiest task for “We Fit” technicians and I wouldn’t trust them to do much else.
Halfords - Epsom is located at 1b Kiln Ln, Epsom KT17 1EQ, UK
You can find directions to Halfords - Epsom by following this map link
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