Halfords - Chiswick

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Reviews

1. marc alramahi ★★★★★

   Extremely helpful staff! I ordered an item online and within minutes I got a call from Luke at the Chiswick store to let me know the item was ready for collection. He also welcomed me in at the store and proceeded to my order super quick. With such customer service I will certainly order from them again!

   almost 2 months ago
2. Vicky Papas ★★★★★

   Justin performed the 10-point car check and did an excellent job. He has helped me with my car in the past, and each time he has been outstanding. I truly appreciate his kindness and patience in explaining what he is doing and reviewing the results with me. As someone who doesn’t know much about the mechanical aspects of a vehicle, I always feel comfortable and confident that he is thorough, honest, and never intimidating. Thank you so much, Justin.

   almost 2 months ago
3. Taha Abayazied ★★★★★

   Navi provided exceptional customer service. I purchased 2 bikes for my kids and he took the time out to take me through all the options and which helped me choose the bikes that would suit them best. He clearly has a great people skills and made it a very pleasant experience. Thank you

   almost 3 months ago

1. JA ★★★★★

   I visited Halfords Chiswick to get a bulb changed on my car, and the service was excellent from start to finish. The staff were helpful in answering my questions, and I quickly found exactly what I needed. A special thank you to Justin, who installed the bulbs. He was extremely knowledgeable, professional, and explained everything clearly. He answered all my questions with confidence and made the whole process smooth and hassle-free. Highly recommend this branch for great customer service and expertise!

   almost 3 months ago
2. Amal Raymond ★★★★★

   Attended on Sat 11th Oct at 10-11am, I had an issue with my daughter’s bike, I did not have an appointment we just walked in. We was kindly seen by Ronnie, although he was obviously busy with several people waiting, he managed to fit us in, not only did he fix the problem we had but also checked the bikes breaks, and pumped up the wheels for us. He went above and beyond to ensure everything was working perfectly and we appriciate the service he provided. At the time of visit the store was very busy and he had several people waiting with appointments but he still managed to see us and exceeded our expectation of the visit.

   almost 4 months ago
3. n l ★★★★★

   Wonderful staff. I drove to Halfords Chiswick today to purchase some bike lights for my daughter and to inform them that my daughter's bike got stolen after buying it in the beginning of October 2022 (approx. 3 weeks from receiving the bike). on my way there I saw a spider inside the car moving towards me.. I wanted to stop and jump out of the car so many times. Once I reached Halfords a staff member quickly helped me get rid of the spider inside the car and they assisted me with all I went there for. Brilliant staff thanks guys for everything. Too sad there isn't a central system where all Bikes sales are logged and so if a stolen bike is returned they won't know. Thanks nevertheless.

   almost 3 years ago

1. Will O'Donoghue ★★★★★

   Arrived 5 to 8 on a Tuesday morning with my bike looking for a lock. Employee was kind enough to let me in early, then took a look at my bike and accurately determined what kind of lock I might need, and explained the different options. Very pleasant and efficient.

   almost 3 years ago
2. Susie Abell ★★★★★

   Very satisfied with the service here from the 2 mechanics: calm, well-explained, found a reasonably priced tyre and fitted this while I waited. Lovely guy helped fit it back on the bike and then put it into the back of my car, when I thought it wasn’t possible,! Couldn’t have been more helpful. Reasonably priced too and transparent. Many thanks.

   almost 3 years ago
3. T.K W ★☆☆☆☆

   EVERY TIME, every time I place an order online to collect in-store I am faced with an unbelievably long waiting time. I get to the store after I receive a notification informing my order is ready to collect, once I am there I have to wait (every time, at least 5 times) at least 30 to 45 mins. Short staffed maybe. The staff runs when they hear is a collection, the cage/cabinet for collections is over stacked. "we're not sure where your order is" is the most common response to my request to collect my order which I paid for! Now here's the funny part, from experience I tend to know where my order is and it has always been behind the till along with other orders, at least one of my orders is there anyway. I ask them to check the back on the till and underneath the desk but the answer is always know, they have to exhaust all measures of making me wait while they move on to other customers because my complete order was not found in the collections cabinet. After they are successfully persuaded my order is found behind the till (EVERY TIME) and handed over to me with out a single apology. btw I am very very polite and patient, but this trait is not appreciated. GARBAGE. Thank you.

   almost 3 years ago

1. ABIR BEATS ★★★★★

   Visited this store with a friend to get his E bike fixed . The customer service in this store is top notch ⭐️⭐️⭐️⭐️⭐️ A gentlemen called Mo attended to our needs and was very helpful knowledgeable and just an amazing help. I highly recommend this store for ebike needs . Thank you will be back

   almost 4 years ago

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