DFS Carcroft Doncaster, Carcroft

Reviews

1. KT1234 ★☆☆☆☆

   Unfortunately having to give a 1 star review due to the shocking customer service and unprofessionalism we recieved on our visit at Carcroft DFS Doncaster on Sunday 23rd November 2025 but this review does not reflect on Joe who placed our order and was our assistant when purchasing. Joe was fantastic, answered all our questions along with giving advice with no pushy approach. We ended up purchasing the sofa we had seen online and waiting for it to be delivered. Unfortunately our experience then very much changed when the lady who works in the store (the only female on shift that day) was extremely rude to myself and family when she had no interaction with us during our visit or purchase. We have asked for the lady’s name in question to take this further but have been told due to data protection reasons they are unable to disclose this. Some of the comments we received from this individual was “are you still here?” This was while we were waiting to pay for our purchase. I would like to ask is there a time limit customers can stay in store? As we were only there 30 minutes and felt a burden. As we were then leaving the store following our purchase and paying in full the same lady said “After all that and you haven’t purchased anything?” In a rude and arrogant manner. Extremely unprofessional and wouldn’t advice anybody to visit back to this store if they have to deal with herself.

   almost 8 months ago
2. Keith Taylor ★★★★★

   Lots of choices, and excellent designs for individual taste, no in you face sales person just good advice when needed, no hassle found our perfect sofa, would definitely recommend

   almost 8 months ago
3. Shelley Davey ★★★★★

   Staff let us walk round to see if there was anything we liked and then left us to approach them and then they were very helpful. We bought a reclining settee.

   almost 9 months ago

1. Nell Johnson ★☆☆☆☆

   Absolutely disgusted with the poor service from this company. Not surprised after now seeing all the 1* reviews. While they’re trying to get your money, they couldn’t be nicer and pretend to be more helpful. They minute the couches arrive the customer service is all downhill. Not to mention paying that much money for a sofa only for it to fall apart within the first year of having it. DFS are conmen/women preying on people and using all kinds of excuses not to give you your money back.

   1 year ago
2. Steve ★☆☆☆☆

   great service when you are paying over 4k for your settees - TERRIBLE service afterwards when something isn't right - bad customer after service and not good at all sorting problems - tried to deliver a broken sofa hoping we wouldn't notice and then brought it back with a bodge job on the frame ! Wow - it's really your choice, as was ours, but we will not be buying anything from dfs again ever.

   1 year ago
3. Sue ★★☆☆☆

   Customer service for selling us very good but as a company when things go wrong....let's just say hope nothing does go wrong! Also if they suggest having your old settee collected then definitely don't!! No one is accepting responsibility for damage caused!!

   almost 3 years ago

1. David Clayton ★★★★★

   Only went to browse as we're in the market for a new settee. The staff were friendly the prices were very reasonable compared to other well known specialists and the comfort is amazing compared to other well known specialists. Will definitely be getting our next settee from them when the time is tight

   almost 3 years ago
2. Anna J ★★★☆☆

   Nice range of sofas but the employee that was helping me and my parents turned quite rude and abrupt when we told him we had staff discount and kept telling us he would no longer make comission, which made all of us uncomfortable.

   almost 3 years ago
3. Mark Littlewood ★★★★☆

   *Edited up to 4 stars as following the initial delay I did receive the sofa and all good we like it, very comfortable sofa with power reclining. My complaint is about the delivery date being randomly changed, despite being initially told it would be delivered 8th November, with collection of old sofa 7th November, so we made plans around work etc for those dates having received confirmation from both DFS and Clearabee that those were the collection and delivery dates. They have now randomly informed me that those delivery dates that they provided were wrong, and delayed delivery at some inconvenience to ourselves. I have now put the new dates they say and will again arrange work etc around this....let's see if it actually turns up this time! ps not complaining about the sofa itself which we liked, just the customer service around changing the planned collection and delivery dates.

   almost 3 years ago

1. t ★☆☆☆☆

   Had a settee delivered order number TAZNB6FMB The arm is lose No one answers the phone and cannot get through to the Doncaster branch Finally got through to live chat I have to let them repair it they wont refund which is illegal And here is a copy of the law Sale of Goods Act summary The Sale of Goods Act 1979 requires all goods that are bought or sold in the UK to be: as described - the good should match any sample you were shown of satisfactory quality - any defect or issue should have been made clear to you when you bought the goods fit for purpose - you should be able to use the good for its everyday purpose, as agreed with the seller If your goods do not meet one or more of these criteria, the retailer is in breach of contract, which would give rise for you to claim under the Sale of Goods Act. Here is the settee going back Im having to hound for my refund now Looks like i will have to fill online court forms out Its the only language these crooks understand

   almost 3 years ago

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