Great service all round. Went in for a MoT, was the first customer of the day and it only took 45minutes. Kind, caring staff that give sound advice on any car issues. Would definitely go there again.
We have been customers of Mortlake Garage for many years because of their promptness, attention to detail, pricing and friendliness. Paul, Gavin and Terry and team are great. An excellent local garage.
It’s such an awful feeling when knowing you’ve been taking advantage of especially if it’s done carelessly! Customer satisfaction and fair treatment should be maintained when any business offers a service to the public. I had a very bad experience when I took my vehicle to Mortlake Garage for a repair, as I was excessively overcharged and misled. Basically I was asked to pay the full cost of the repair including labour charges in advance, I was told that the repair will take 4 hours where it actually took around an hour or two maximum! I called the garage around 3:15pm on the day when I was told the part hasn’t arrived yet but it will be delivered in about half an hour, then I received a phone call from the garage at 5pm telling me the repair has been completed and my vehicle is ready for collection, so when I went to collect it I was giving an invoice for 5 hours labour plus 2 hours diagnostic which came up to around £900 plus over £1550 for the part. When I asked for explanation of the charges calculation I was told it’s a fixed price however on the invoice it stated hourly rate. The way I understand how any business chargers customers is either a fixed price or hourly rate where as it appears at Mortlake garage they confusingly combining the two charging methods! I asked the manager there whom didn’t show any care for a client satisfaction when I tried to settle the issue, if the repair took more than 4 hours would have you charged me extra hours? and he said yes! So why when it clearly took less than 4 hours I wasn’t offered any refund. Moreover I got disrespected and told that I should work on my English language to understand what I’ve been told, which is clearly rude remarks as English is not my first language! Obviously I won’t be using Mortlake Garage services ever again for their misleading charges and unwillingness to show their customers the respect they’re entitled to over money making attitude!
FINALLY FIXED MY COOLANT LEAK! I’ve been struggling with loss of coolant on my Vauxhall corsa for months. I had taken the car to a local garage who told me the thermostat needed replacing. Even after replacing that the car was still leaking so I took it back there and they said it was the lower radiator hose. I did that too and the car was still leaking. A friend recommended I take it to Mortlake Garage and straight away they diagnosed it was the water pump. Roly was kind enough to show me first hand where it was leaking from which reassured me as I had already changed two previous parts and the problem persisted. Since they replaced my water pump my car has been running PERFECTLY, no leaks whatsoever. I am so grateful to Mortlake Garage and I will be using them from now on as their knowledge is unmatched. They diagnosed in seconds what the other garage failed to find twice. I wish I had taken it here to begin with. 10/10 totally recommend.
I visited this garage to resolve some ABS and traction control issues and was thoroughly impressed. Right from the beginning, they were transparent about the costs—no hidden fees or pushy upselling. The diagnosis was swift, and they took the time to explain everything clearly and professionally. It's rare to find a garage that values both honesty and top-tier service, but these folks nailed it. I’ll definitely be booking my next MOT with them. Highly recommended for anyone who wants trustworthy, expert care for their vehicle.
Had a an recent MOT here and my indicator changed in the past - they were understanding of my budget and agreed to fit a part I bought online. Honest, efficient and friendly - I’ve been to garages before where I’ve honestly felt a bit under minded as a young female, and have been convinced I needed things done to my car that I retrospectively didn’t need, so I really appreciate that I can rely on them to not be the same :)
Came in for a small repair and the staff were helpful, friendly and fixed the issue right away. Great service. Will definitely be bringing my car here for it's MOT later this year.
I needed an MOT but got stuck on the phone with my boss so missed my allocated time. Rather than grumble, they worked a slot for me and were able to get the work done that day. They were super helpful and super responsive and got everything done efficiently and for a good price. Highly recommended.
Took my Mini Cooper in for an MOT and service for the first time. Was nervous about trying somewhere new but had a good experience with them. They kept me updated with work, checked stuff with me before going ahead, and price was reasonable. Got car back valeted and sounds and drives great. They seem like an honest, high quality outfit. Thanks Paul and team.
I was very satisfied after having a service and MOT, only 1 thing needed to be done, Gavin called with the price to check it was OK, when I collected the car I also spoke to the mechanic who did the service, who reassured me the car was in a good condition. So nice to speak to the person who repaired it. Gavin said call anytime with any queries I had. I felt very pleased.
Mortlake Garage is located at 29 Sheen Ln, London SW14 8HY, UK
You can contact Mortlake Garage at +44 20 8878 3285
You can find directions to Mortlake Garage by following this map link
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