Wilford Smith Solicitors Legal Service in Sheffield

Reviews

1. Louise Tanner ★☆☆☆☆

   ★☆☆☆☆ If I could give zero stars, I absolutely would. This was not even my own solicitor, they were acting for the seller yet their incompetence nearly caused the entire sale to collapse. In my experience, the so-called “purple team” are one of the most chaotic, unresponsive and disorganised group of solicitors I’ve ever had the misfortune of dealing with. For eight weeks, they appeared to sit on tasks that were essential for progress. Despite having everything they needed, they failed to request key documents, half-completed jobs, and consistently missed every reasonable timescale. We actually passed the original completion date purely because they didn’t do what they were required to do in the first place. Communication was atrocious. Messages went unanswered for days or weeks, and when anyone attempted to move things forward, whether me, the seller, or the estate agent, they suddenly became defensive and aggressive. They even claimed not to have received important emails… which were later found sitting untouched in their inbox. Their lack of accountability as a team was astonishing; no ownership, no urgency, no clarity, and no explanation. There were no unusual issues with the property, no complex legal hurdles, just a complete lack of understanding and organisation on their part. Everything dragged on because of them, and their behaviour made an already stressful process significantly worse. If you value communication, professionalism, timely action, or basic competence, I would strongly advise you to stay far away from the “purple team.” My experience with them was nothing short of disastrous.

   almost 8 months ago
2. lucy140291 ★☆☆☆☆

   We are currently mid transaction with this company and I will do a thorough review when complete but please if you are considering a solicitor at the moment and are reviewing this company. DO NOT PROCEED!!!! The unprofessionalism, lack of communication, disregard for any customer satisfaction is crazy! I cannot even believe this company are in operation. The ONLY helpful person in this whole place is called Lisa who seems to have stepped into help after lodging a formal complaint but she cannot do everything by herself. I recently sold another property and used co-op online solicitors and would highly recommend them to you instead!

   almost 9 months ago
3. olivia carroll ★★☆☆☆

   When getting close to exchange and completion communication was extremely poor. We were made to feel that details missed by the solicitor were our fault even though as first time buyers we weren't to know any different nor were we asked to provide certain things, when we asked if anything was needed from us we were met with no reply. When calling in staff on reception were often rude, dismissive and patronising. Hannah who dealt with our exchange and completion couldn't have been more helpful which we are very grateful for.

   almost 9 months ago

1. Christina Kime ★☆☆☆☆

   If I could give zero stars I would. Avoid avoid avoid. We had an awful experience with Wilford Smith when selling our home. They were consistently incompetent & incredibly slow to respond, both to us and to others in the chain, which caused repeated delays and almost jeopardised our move. Communication was poor throughout, and we often had to chase for updates or re-send information that we’d already provided. We often ended up having to communicate with our buyers' conveyancers through our estate agent instead. We also ended up doing much of the legwork ourselves, including obtaining documents from the council and other parties. Key details were repeatedly recorded incorrectly, and it was clear they were out of their depth dealing with a leasehold property. Due to their miscommunication with our buyers' team, we lost £1,200. On completion day the proceeds were also sent to the wrong account for the wrong amount. This resulted in further costs to correct the error and significant stress on what should have been a straightforward completion. Despite having all the necessary paperwork and funds by mid-morning, they didn’t release these until 3 pm, leaving us literally standing on the pavement with our belongings waiting for the keys. This is all just the tip of the iceberg on what was an extremely stressful, frustrating and unprofessional experience.

   almost 10 months ago
2. Y M B ★★★☆☆

   My experience with this firm was far from ideal. The process of buying our new home was difficult and often stressful. Our case was managed by an associate rather than a dedicated solicitor, and communication was a significant issue. On several occasions, I was unable to reach them by phone. There was also a noticeable lack of guidance. I frequently had to ask the associate to seek legal clarification from their supervising solicitor and provide me with the necessary definitions, which felt like I was doing their job for them. Additionally, the transaction was delayed by several weeks. Despite being a first-time buyer with a chain-free seller, we experienced a three-week hold-up caused by our solicitor's inaction. Given these issues, I cannot recommend their services

   1 year ago
3. Maria Panagiotidi ★★★★★

   Great experience with Wilford Smith while buying a new flat. Nick Pack was extremely helpful throughout the process. Quick and informative responses. Didn't have to do any chasing up!

   almost 3 years ago

1. Emily Roberts ★★★★★

   Couldn't recommend Daniel enough, he was extremely efficient throughout the whole process and was so quick to respond any questions, he helped make the experience as smooth as it could be and we completed within 8 weeks of having our offer accepted. Very pleased with the service and would definitely recommend.

   almost 3 years ago
2. TINGTING LI ★☆☆☆☆

   Be aware that you will be doing the majority of the work by yourself if you choose their firm. Second, when your lawyer has taken on your case, be ready that you could not hear from him for at least 20 days because he is preoccupied with other cases. In the meantime, every time you send an email asking when he can get back to you, you will be charged £25. This fee is due whether or whether you agree with the care letter's terms. When deciding whether to use their service, consider yourself two questions. First, do you have the time and energy to gather the facts and arguments yourself? (because they require you to complete it on your own) and two, are you prepared to pay an exorbitant and unjustified fee? Congratulations, and if so, go for it.

   almost 3 years ago
3. Helen ★★★★★

   Amazing service for my house sale. Both Nick and Francis were spot on, excellent communication throughout the whole process. I never once had to wait for a reply to an email and they kept me informed throughout, it was a very frustrating process (thanks to terrible conveyancers acting for my buyer) but it was made all the more bearable by Francis and Nick. Couldn’t be more impressed and appreciative of the service from Wilford Smith, worth every penny.

   almost 3 years ago

1. Helen Carr ★☆☆☆☆

   My experience using Wilford Smith’s conveyancing service for a house sale echoes some of the other Google reviews here – simply awful service. Their communication was shocking - even when I sent begging emails and left voicemails asking for them to urgently contact me. Ultimately, I felt like I was doing most of the work on this case. I sent a complaint (giving them the opportunity to put things right) but everything I raised was dismissed leaving a very bad taste in my mouth. When I mentioned that I found the process stressful, I was told that this ‘is the nature of buying and selling property’. Well, my house purchase was handled by another firm and that experience was entirely different. It’s too late for me but I wanted to try and prevent potential future clients from going through the same experience as me. Even the way they dealt with my complaint just underlined everything I feel about this company.

   almost 4 years ago

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