Absolute rubbish service. They don’t answer their phone. When they finally pick up they say they will call back but don’t. They don’t respond to emails promptly or even acknowledge them. The service is also poor, charge enormous amount to only have the car returned with more problems than before. Rubbish management and service.
A first class service from start to finish. Ben Joao was a delight to deal with, he kept me informed the whole time- no chasing needed. Was polite professional and a real credit to the company. Thank you
A first class after-sales warranty service. Excellent communication at every step of the way by Ralph D'Souza who is a pleasure to deal with - a real credit to the company. Very efficient service. Thank you.
First Class service under warranty on my GT. Nothing too much trouble from Jane and Andrew, Sales team and particularly Ralph D'Souza, Service team and delivery driver. Well done, just what I hoped for.
I made the move to Jack Barclay because I need to have trust in the service department. For me it is the most important criteria when choosing where to take my car. I would recommend this service to everyone.
Always a poor experience, unfortunately.. Despite how much you spend..
Really bad experience. Impossible to talk to anyone. Repairs not done properly. They don't answer emails and clearly have not a thought or care for customers. Truly appalling
From my experience in last 3 years with them They are providing a quick service schedule, take a good care of the car with prober advising of the car needs and they return it as quick as possible. Rodney one of the best advisers I ever deal with.
A garage to avoid. I was unfortunate to go to this garage a few times, each time worse than the previous. Howard Storey, Sean Nevatte and Shahzad Alvi of this garage dealt with my car. Unreliable, unprofessional and dishonest are the qualities I can describe this team with. In my last visit not only they did not carry out any actual work they managed to ruin mat driving side car mat by dropping oil it! Avoid!
Strange experience. AVOID Over the phone the booking process and the rest was very good and quick but as soon as i droped the car there it sort of felt that something is not right.My car was due for an oil change,brake fluid change,pollen filter replaced and an A/C refill. Droped the car and i was asked to pay upfront over the phone and of course i refused. 2 hours later i get a strange phone call from them saying that my A/C is broken and they can’t refill unless they do a service on it and will probably cost me a fortune with an invented excuse which i refused since i have replaced myself the gas pressure sensor and A/C was fine,it wasn’t ice cool but at least it was blowing cold air and thats why i have asked for a refill. Anyhow we sort of agreed to disagree and i just asked them to do my service and i will take care of the rest. 30 min later i get the video with the works asked and after 2pm went in there to collect my car. Payed the invoice £££ ,they brought the car outside and guess what my car was blowing ice cold air although they clearly said my A/C is not working and my dash cam was disconected which i thought it was odd. Yesterday i had the curiosity to check pollen filter since recently some strange smell were coming out trough the vents and i wanted to check what is wrong with it and guess what it still has the 2017 stamp date on it as you can see in the picture The bottom line is they are biggest fraudsters that i’ve ever seen start to finish
Jack Barclay Bentley Service is located at 65 Burr Rd, London SW18 4SQ, UK
You can contact Jack Barclay Bentley Service at +44 20 7738 8880
You can find directions to Jack Barclay Bentley Service by following this map link
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