DFS Doncaster Head Office Doncaster, Adwick le Street

Reviews

1. Aram S ★☆☆☆☆

   I am writing to make a formal complaint regarding my bed and mattress order placed over five months ago. My order was finally delivered more than two months ago, however: • The wrong mattress was delivered • The bed frame was broken • I have contacted customer services repeatedly over the last two months • I have been promised multiple return phone calls that have never happened Despite my patience and repeated attempts to resolve this matter, nothing has been done. I am still left with unusable furniture in my home and no clear communication from your company. This situation is unacceptable.

   almost 7 months ago
2. Multi Vitamins ★☆☆☆☆

   I am writing to formally express my extreme dissatisfaction with the handling of my recent furniture order and the unacceptable service received from your central customer service department. I placed an in-store order for a Stowen 3 Seater Power Recliner and was explicitly promised a delivery date before Christmas. The initial delivery was booked for December 22nd and subsequently moved to December 23rd, which I accepted. However, I was then notified via text message that the delivery has been rescheduled again to December 30th. Upon calling the customer service team to inquire about this unexpected delay, I was frankly shocked to be told by a representative that my delivery was being prioritized behind larger customer orders. This explanation is wholly unprofessional, unacceptable, and directly contradicts the initial promise made at the time of purchase. Furthermore, I was initially advised that a refund would be processed within 3-5 working days, only to be later informed that the actual processing time would be 10-14 working days. The inconsistency in the information provided regarding the refund timeline is concerning and reflects a lack of coordination and training within your support staff. While the service provided by the local branch was satisfactory, the experience with the delivery and centralized customer service teams has been extremely poor.

   almost 8 months ago
3. SNAFUferret ★☆☆☆☆

   MANUFACTURED TO FAIL I paid a premium for a leather sofa from this company, expecting quality. Instead, the seats sagged after a few years. When I inspected the construction, I discovered the zig‑zag springs had been tied together with rubber bands!! Rubber deteriorates quickly—no professional upholsterer would ever use it. Worse still, the springs had cut deep into low‑density foam, destroying support and comfort. This is not just poor workmanship; it’s evidence of zero quality control. In my experience DFS upholstery is the consumer equivalent of building a house on sand—appears solid, but collapses under everyday use. The company’s failure to provide durable foundations leaves customers with products unfit for purpose. I seriously regret buying from them.

   almost 8 months ago

1. J H ★☆☆☆☆

   Do not buy from DFS. Took 5 months to sort out damage they caused in transit and further damage caused by their upholsterers. None of the departments talk to each other, be prepared to manage your own order and no one is interested in complaints at a company level. I can’t raise my complaint further than the Southampton Store. Really poor customer service.

   almost 9 months ago
2. Harry Sparks ★☆☆☆☆

   When purchasing our sofa we went to the shop and explained our needs ( health reasons) to the sales team and manager , they reassured us that the sofa we picked was a very good one for our needs and the firmness and support were perfect for our needs. Sofa arrived on 28th June and after 2 weeks it had become flat, uneven, you could feel the springs and generally became uncomfortable and painful to sit on. So our first complaint went in . They came out and repaired the padding and it stopped us feeling the springs but it did nothing to help with the dip . It's still uncomfortable and painful because of the dip. A couple of weeks ago we finally put in a formal complaint but we've had no response. We phoned them up 14 days after the complaint went in only to find out that they can't find it. So my experience of this company is not a very good one. We did everything right by going down to the shop and having a chat about what was needed and were reassured by the sales team ( everything seemed like it was going well). But I was wrong, the sales team are only interested in taking your money and have no idea about what they are sale. Shocking quality, uninformed staff, terrible after sales. Do not use DFS, go somewhere else.

   almost 11 months ago
3. Locksley Ashton ★☆☆☆☆

   I ordered from DFS back in January and still awaiting any update regarding my sofa. I was under the illusion that DFS was a reliable company due to it being so well known. Do not make the same mistake I did. The customer service team need a refresher course in customer service as they are rude and extremely unhelpful. Will never ever order from here again

   almost 3 years ago

1. Maisie Deane ★☆☆☆☆

   LIES LIES AND MORE LIES. Due to collect my sofa 15/02. 3 failed attempts to get it into store on the date promised for to collect. 0 communication unless I chase which I’ve done non stop for the last 9 days.. Impossible to speak to anyone, they try and get out of dealing with you once they have your money. Finally escalated to head office with a lady named Brooke. Promised delivery today and then what do they do.. deliver it to store instead of to me. which they initially said wasn’t possible.. but it was. Told me to wait in for delivery around 12pm which never turned up. So now we’re onto a 4th slot…. The incompetency of head office is shocking. You can’t trust anyone there. Do not buy with DFS, do not waste your hard earned money and do not refer a vulnerable family member of yours, to them. They will let them down and they will run off with your money. I am so angry and disappointed with the service from DFS. Avoid this company like the plague!!!!!!!!!!!!

   almost 3 years ago
2. Richard Springall ★☆☆☆☆

   Our sofa arrived with a warped frame; one leg in the center of the corner unit does not reach ground and the units are not level. We only noticed after the delivery guys left. On calling the 0300 number today, after waiting for over 20 mins on two occasions, we finally got through. They could only offer us a visit to look at the problem on an 'all day' slot (Monday - Friday) - neither my partner or I can take a whole day off work, but we could manage am / pm (she is a nurse and I teach). They couldn't meet us half way. The person who we spoke promised to 'pass on my details to see what could be done' and said that 'they hope to get back to me within 3 days'. They wouldn't give me a name or contact details of who they were passing my details on to. Problems happen, I understand this, but they seem entirely unbothered about resolving the issue. I wish I had bought elsewhere. I have written to their group CEO - hopefully this will push things along. Really disappointed. Hopefully, I can update this with a positive outcome.

   almost 3 years ago
3. Mark Birch ★☆☆☆☆

   Ordered a dining table and chairs in April, still awaiting delivery, just be aware the tactic at customer services is to tell you, that you are due to be called tomorrow, this is never true and the call will not happen and when you become irate they will advise that a complaint has been raised and you will be guaranteed contact within 72 hours, this is again lies. If you can at all avoid using these people I would suggest you do, all they seem to provide is excuses and lies. If you are unable to deliver on your promises, it is much easier just to say so, disappointment is easier to deal with than frustration and lies.

   almost 3 years ago

1. Paresh Vaitha ★☆☆☆☆

   Extremely unprofessional company. We only received half of of the order with missing the main sofa. First two times our delivery was cancelled and the third time only 2 items were delivered. No communication from DFS at all, contacted the customer service team numerous times and they all say the head office is dealing with the problem. In the mean time we have no where to sit in our lounge. Absolutely disgusting service.

   almost 3 years ago

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