Lovely hotel and friendly staff. Bed was comfy, had a good nights sleep. Only downside was the room was quite dark (no big light) and no refill of coffee for the following morning. Shower was nice and hot, lovely bathroom with good mirrors for getting ready. Good value for money.
Modern look however out of date equipment such as the TV… only app available is YouTube.. which is a pain to use when asked reception they simply said “im not sure” unable to connect a HDMI either. Room was cold with a small portable heater. Water takes a while to warm up and the bed sheets were not the right size for the bed it was too small of the mattress and the duvet cover was too big for the actual duvet. Lack of upkeep and maintenance really puts this ‘Luxury hotel’ down.
The hotel is in a great location with good views from the room. However, the hotel is tired and corridors dirty. Needs some proper tlc. In our room, the safe didn’t work, heating didn’t work, and the tv remote was broken. The pillows far too firm. We were expecting much much more and won’t be returning if I’m honest.
Big room , not much noise , clean everything worked , not sure if I turned the heating down or it shut off , the room did feel a bit chilly . Soon warmed up when I turned it back up. Mini fridge in room . Breakfast was so so , but plenty of toast , and fruit etc to top up on . I did feel it fell short of what I would expect from a 4* . That said it was fine , prices also reasonable .
Not worth the price. I had to call reception several times to provide various items that were missing (TV remote, heater). The room sometimes had a funny smell of cabbage. The hot water doesn’t work properly - I had to have a cold shower on the day I departed. Staff are friendly and helpful but this doesn’t make up for the poor quality of the hotel. The breakfast is okay. But when I arrived later one morning all of the pastries had gone and they weren’t replaced. The views from the rooms were the best thing about the hotel as all rooms are on the 23rd and 24th floors of the building. I wouldn’t stay here again.
The hotel is well located in the centre of Birmingham with some lovely views of the canal. The service at the desk when we attempted to check in was lacking and the room was in desperate need of some TLC. There was a spin bike included for no obvious reason and the heater wasn't working correctly ( not ideal in November.) We had breakfast included in our stay and I can't fault the food, it was very tasty. I spoke to someone regarding our stay and we did receive a partial refund but I wouldn't stay here again until they've updated their rooms and given extra training to their staff.
One lift for guests and one lift for restaurant is a bit of a faff. Had to queue to get a lift to my room on Friday/Saturday night. air con wasn't working and was preset at 28 degrees, lucky i figured it out, but it kept reverting back to 28 degrees every half hour. Nice enough room with nice views. Left a top there and they refused to post it back. Going the extra mile certainly doesn't seem to be the motto here, at £200 a room, my motto would be go once and don't go back
One of the worst hotels I've ever stayed in with numerous problems right from check in. Firstly, the room was beyond dirty when we checked in. Marks on the bed, hairs in the shower, dust and grime on ever surfaces but this was nothing compared to the carpet where every inch of it was covered in hair and dirt. The AC couldn't be blamed for moving the dirt, dust, or hair around as it was broken making the room extremely warm. As anyone would in a room that was so dirty I went to complaint, firstly trying to use the broken room phone. To cut my long story short, it took the hotel 4 attempts to clean my room, and numerous people visiting to check the state of the room before I offered to clean it myself. Why did I not leave I hear you ask? It was Birmingham Pride so this part of the city was full. Side notes, we had to get additional hangers for the room as we only had 1. The carpets once vacuumed were extremely stained. We had a balcony room and the balcony was littered with cigarette ends. Curtains were heavily marked. The TV very unresponsive and quiet. We did not have a do not disturb sign. The lift system to the room is infuriating!! I believe in being balanced and fair therefore I will say the hotel location is good. The lobby smells great (but is dirty). The front desk staff very apologetic. Do these positives out weight the negatives. Certainly not. Despite the heavily discounted rate I would never consider revisiting this hotel and suggest you avoid at all costs.
Very spacious rooms, bizarrely mine came with weights and a spin bike! Booked the Hotel as the Indigo so a little disappointed not to have the same in room benefits now it's changed. Great location, fantastic breakfast.
Very centric and convenient. Everything you need is right next to the hotel. And the front desk are very equipped to give you any information about the city. Kayla and Ian (front desk) gave me great recommendations for food/activities and made my overall stay 10X better.
The Cube Hotel Birmingham is located at Wharfside St, Birmingham B1 1RS, UK
You can contact The Cube Hotel Birmingham at +44 121 643 2010
You can find directions to The Cube Hotel Birmingham by following this map link