📍 Heathhall, Dumfries DG1 3SJ, United Kingdom
📍 Address: Heathhall, Dumfries DG1 3SJ, United Kingdom
📞 Phone: +44 333 777 7575
🌐 Website: officefurnitureonline.co.uk
Bad quality, "chrome" chairs look "nice" but get rusty fast, gas pressure spring is quickly broken, "fake leather" (sold as leather) cracks and peels of so quickly, desaster, don't spend money there!
As stated by a lot of others, the delivery was a joke. I got the legs of the table and when I called about the top, I was told every day for over a week that it would be with me for 6pm. I was told they'd tried to deliver it but I'd been in all day and then the next week had a neighbour telling me they'd got a missed delivery from them - while I was working outside my house. I was repeatedly told I'd get a call but never got one. The desk was actually pretty good, shame the company is so poor.
Rubbish when things go wrong - Don't waste Money I placed 2 orders with them (5345549 and 5345595). The 1st one was deliverd and the qaulity was great. The second order firstly got delayed and upon calling customer care was told TNT had issues and will chase the manufacturer. Eventually it got deliverd late. Now the real trouble starts. The condition in which this was deliverd is pathetic and the parts were damaged. Asked if a refund can be processed and they again need to conatct the manufacturer. Not sure how long this process will take to resolve. I attached and sent the pictures to the customer care team for their ref. To pack the parts back to the manufacturer firstly not sure if the box is going to hold. Thsi is how bad the delivery was. Absolutely disappointed and would not buy again. Custoemr care is to help when things go wrong but little assurance from their side that they can resolve this.
AVOID as some furniture might be alright, but some will come damaged and i will take months and months to get this replaced. We are waiting from July and constantly chasing..it is October 2020 and still...1. The storage unit has been damaged and Office furniture advises that it should not be replaced - they are investigating on this(!). 2.There is no communication between suppliers, customer service and delivery company. A huge delivery has turned up in our office without notice (it was a huge luck we have been in our old office and could open the new office for delivery) - there has been no notification whatsoever, considering the lock-down and working from home system, you would have thought they will take this into consideration. 3. The delivery date is never 100% confirmed (in 21st century, I think there is no excuse for that) 4. You really have to chase your order otherwise it will never be delivered. To resolve your issues you must call, as the emails don't resolve much. While waiting on the line be aware that they might hang up on you/or it will disconnect. Clearly the Office Furniture does not understand that happy customer tend to come back and buy more, which in our case will never happen. ( I have attached the damaged unit, there is no picture of not delivered items though:), let's see if they will deliver these tomorrow) //Update// two weeks after: the desks were delivered and left unattended at the main entrance door, nobody has buzzed nor called us to notify. Chairs came with a massive delay and the delivery lady advised that she cannot bring them to our door step because it is too heavy, and asked me to help her, which was impossible for me to do..on top of that we paid for delivery and installation £500..So they said it'll be delivered the next available working day. The replacement for the damaged unit did not come through. trying to call them, but no response. Good job, guys! 20/10/2020 - guess what? we are still waiting on our damaged furniture to be replaced. They keep saying (when they reply) that it is coming. Oh well, I guess we stuck with them forever. Anybody knows how to help us? December 2020 - We requested a refund and have received the replacement within two weeks! finally!
A quick line to share my brilliant experience using Office Furniture Online. Firstly: PRICE - price isn't everything but on a like for like product, it was over £100 cheaper here! Secondly: DELIVERY - brilliant quick delivery, unfortunately I missed out on the option to get it built and delivered for next day (my fault ordering at 16:34). I was sceptical that it would be delivered next day ordering at this time, rest assured it was delivered by 11am this morning! Thirdly: BUILD PROCESS - I did really want to get it delivered built so I could avoid the messing around with building the chair however, I noticed a very handy QR code on the box with a link to video instructions to build the chair (video instructions roughly 5 minutes long) it probably took around 15 to build! Overall: Very very happy with the service received and the support video really does make all the difference instead of those terrible 2d drawing instructions I am used to with usual flat pack furniture. Thank you Office Furniture Online, I will definitely recommend you to friends and Family and will buy from you again in future.
Disgusting Customer Service I ordered 3 white boards, 3 erasers & 3 packs of magnetic tape. 1 whiteboard arrived with all 4 corners smashed and is totally unusable, the erasers and tape didn't arrive at all. Out of the 9 items I ordered, only 2 arrived and can be used. The company are refusing to refund for the damaged item even though the packaging was clearly insufficient. Would NEVER use them again.
Office Furniture Online is located at Heathhall, Dumfries DG1 3SJ, United Kingdom
You can contact Office Furniture Online at +44 333 777 7575
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