Special thanks to Joy for his great support during the apartment viewing process. He was very patient and helpful, answering all my questions clearly. Even after I moved in, he continued to assist whenever I encountered issues with the flat. I truly appreciate his professionalism and dedication. Thank you, Joy!
Both myself and my partner exchanged on two city centre apartments using Fleetmine. We were looked after by Corey and I have to say his level of service was excellent. His response rate for quires was quick amd his proactive approach to updating us made the entire process streamlined. We completed with absolutely no issues whatsoever. I would highly recommend Corey and this company.
I had an excellent experience with Lucas Rogers. From the moment he showed us the property, his professionalism and friendly attitude really stood out. He communicated clearly throughout the entire process, answered all our questions, and made sure we had all the information we needed. Lucas secured us a great deal and made everything feel easy and stress-free. Highly recommended.
As someone newly settling in the UK and navigating the search for a rental home, I truly appreciated Matt’s support. He was incredibly well-mannered, calm, and composed throughout our property viewings. He patiently answered all our questions with clarity and provided a wealth of helpful information about the local area and rental options. It was genuinely a pleasure meeting someone so professional and kind. Thank you, Matt, for making this part of our journey feel so welcoming and smooth.
Would absolutely avoid if possible. They were super helpful, professional and replied quickly at first (earning them the 1 star), however this all stopped once we signed the contract (would give 0 stars if possible). The balcony was completely flooded and there was algae growing everywhere, making it completely unsafe and unusable (for a property that was boasting a huge balcony) - we were promised that this would be resolved within a month, however it kept being postponed and it never got fixed. We had an insane amount of mould that we had to deal with when we moved in (that the cleaners were unable to deal with because it wasn't part of their "standard tenancy clean"). We had a pipe burst during our first week as a result of their contractor "fixing" our bathroom tap that was splashing all over (it was only missing its aerator, but their initial solution was to "not turn the tap to the max"). We only got 15 minutes of hot water at any given time, and the solution we were given was a shower head with smaller holes because "it would pass less water and make it last longer". We had issue after issue and almost every time we were met with either a shrug or something along the lines of "the landlord isn't looking into fixing this at the minute" (speaking of this, we had no doorbell or working intercom for the year we've lived there). And I'm not even going to mention the trouble they caused with the Council and utility suppliers, as they were meant to set up our accounts but failed to do so. The building itself was unsafe, however this isn't their fault. We managed to get some money refunded for all of the inconveniences that they caused us (a lot of pushing and negotiation was needed), and they still tried to charge us for a full professional clean, even though we left the flat in a better condition than we've found it (minus the oven, which we were happy to pay to be cleaned). I am truly sorry for the people that have taken over our tenancy; dealing with FleetMilne has truly been a nightmare. They only act in the interest of their landlords - as long as the rent money is coming in, they couldn't care less about their tenants.
Now that the dispute has been resolved and I got my deposit back. This is one of the worst and scammers agent representing sneaky landlord. They will try to take your deposit when you are moving out. Even though I cleaned the studio , this sneaky landlord wanted to deduct £274 for cleaning. Can you imagine.!! I contacted the property manager and they replied they have no hand and it is the landlord decision but they forgot that they are representing this scammer landlord. I raised a dispute and I got my deposit back. Avoid it guys
Had a viewing booked in for a property that they advertised on right move. I’ve been in contract with 3+ people there and all 3 of them have told me different things - yousaf, ariane and Corey. The only helpful person was Corey. Came from Manchester for a viewing that we had booked. No one was there, we called to ask and it had been let without any communication. Absolutely awful customer service, if I could give 0 stars I would.
Cancelled two viewings in a row after telling me I’ll be the first to view the properties. They told me the earliest available booking is Monday when I called on Wednesday and they let others view it during the weekend??! Then they cancel on me on the day. Waste of time. Also, they’re rude. Avoid!! And of course I expect their response to this will be ‘we can’t find you on our system’. -_-
Fleet Milne has been responsive and prompt with information since taking over as lettings agency for the property I rent in spring 2022. A concern about the fire alarm fault signal being triggered was followed up straight away. It’s reassuring to have a lettings agent rooted in Birmingham, with a depth of experience in the local market. When I managed to lock myself out, Nicola personally came to the rescue, coming in to the office late at night to lend me a spare set of keys. Fantastic service and demonstration of a duty of care to tenants.
Nicola and her team provide an extremely high quality service. We have been letting with FleetMilne for almost 3 years now and throughout that time I have received faultless service as a landlord. The team are very efficient, courteous and always go the extra mile to help where they can. Our tenants have equally had only good things to say about their experiences too. I have no hesitation in recommending them.
FleetMilne is located at 85-89 Colmore Row, Birmingham B3 2BB, UK
You can contact FleetMilne at +44 121 366 0456
You can find directions to FleetMilne by following this map link