I’ve always had really thorough appointments with the doctors for myself and my baby. Always been able to get an appointment which is great, and the staff are kind.
Waited almost 2 hours to speak to a receptionist. Over 30 people in the queue, the practice need to hire more staff to speak to patients. Called once and was hung up on and second time had to wait an hour and a half. Very disappointing, hope this can be changed.
I needed my repeat prescription sent to another pharmacy down south. I only requested on the day as I woke up in pain and I realised I didn’t have any left. They sorted it out in the morning and I have my prescription and I am pain free. The timeline is usually within 48 hours, so I’m very happy it was done within 2 hours. Reception staff very patient and empathetic.
My 65 year-old dad had new breathlessness on exertion (for anyone medical this is a red flag for heart/lung problems) and he was not offered an in-person appointment or an ECG, but was told to come in for a blood test. He turned out to have a heart arrhythmia (which could have been picked up easily if a doctor had seen him) and then had a stroke due to the arrhythmia. I understand that GP is difficult in the post-Covid era but this is clear negligence in a patient at high risk for cardiovascular disease. Would not recommend this practice.
I switched to this practice having been unhappy with my previous one. Quite simply, it was the best decision- this practice is fantastic. Professional every way and I'm super delighted and grateful to be a patient here.
What do you say about the doctors these days. Quiet a wait but that's normal for all doctors, could do with the waiting area making a bit brighter and more inviting. After all they should try to make you feel brighter. They did have a sensory item in the corner but nothing else to keep your kids amused.
One doctor here that I’ve spoke to a few times is really good and I’d leave him 5 star however bad experiences mean I can’t give 5 One doctor took it upon herself to cancel all my medication all for chronic pain which a pain consultant had prescribed and I used for a long time. I wasn’t told till I went to collect it and had nothing to collect, rung the doctors and she said it’s blacklisted, this she said countless times, I kept saying you can’t just stop this medication I’d get withdrawal symptoms I need the meds. She had no understanding I had to end the call with me asking for her name for the complaint she wouldn’t give me her name. Put a complaint in. Next day same doc rings me saying good news I spoke to the partners and I’ve got your medication back, I said I want the name of the person who cancelled it they need retraining on the basics, she said I just now read your notes and you have a complicated past and chronic pain. So.. this apparently a doctor cancelled all my meds and didn’t even bother to read my notes. Should be sacked!
The most pathetic third class GP practice I feel pitty for patients who have been registered with them . Unfortunately they were my referral from my own GP ! They kept me on hold for 28 mins and when i was caller number 1 in queue i got a msg practice is close for training i mean seriously first of all your doctors forgot to send my prescription to my GP its been 10 days my own GP said they haven't received anything from street lane . You should update your timings on google rather then wasting other patients time .
Street Lane Practice is located at 12 Devonshire Ave, Roundhay, Leeds LS8 1AY, UK
You can contact Street Lane Practice at +44 113 237 1128
You can find directions to Street Lane Practice by following this map link