Papa Johns Pizza Pizza Restaurant in Watford

Reviews

1. Rossella McCall ★★☆☆☆

   It's a shame because I love papa johns pizza but this branch last 3 times I've ordered the food has come cold or just warm.. I gave them 3 chances as I know you can have busy days etc but I won't be using them again because instead of having their own drivers they use ubereats, wherein takes ages to assign a driver, then they would constantly cancel. Called the store they said they'd give me a refund but they never did. It's a shame.

   almost 6 months ago
2. VYZN LTD ★☆☆☆☆

   If there was an option for a negative review, I would definitely choose that. Yesterday, I came to pick an order and accidentally spilled my drink. Instead of handling the situation politely, the sales assistant (an Indian man) started shouting at me and said I must pay right away, otherwise he wouldn’t let me leave. I reminded him that this is the UK, where we have rules and respect for individuals. His behavior was extremely unprofessional and completely unacceptable. Truly a shameful act. Thank you for your so-called ‘service.

   almost 10 months ago
3. macy Brown ★☆☆☆☆

   Ordered at 1:15…. Order was marked as out for delivery within minutes of placing the order… strange as it was so fast. Was updated to delivered at 2:10…. No food. No call. No way of contacting the restaurant until morning… app has no information on how to get in contact with a driver? Useless really. And a waste of time waiting after working all day, tomorrow I will be contacting for a refund. Please what ever you do, don’t order from the app or the branch in Watford! Seems like they just closed the site and never even sent out any food.

   almost 10 months ago

1. Shailen Mistry ★☆☆☆☆

   What do you think. Imagine receiving food like this? This isn't the drivers fault....you can tell by the way it has been given. I asked someone to refund that part of my order. Then the manager Sohail explain that they can't and that they'll give me an extra side next time. But right now there is no driver....totally unfair. Never order from Watford branch again

   1 year ago
2. Scott Warman ★☆☆☆☆

   The potato that is advertised with cheese and bacon came with a couple of bits or bacon and literally no cheese, this is not what’s advertised. I was missing the garlic butter too please see pictures attached? I tried to get through to your team in the phone but struggled and no email address to contact so I have had to write this review for others to be aware.

   1 year ago
3. Achu Robert ★☆☆☆☆

   Thanks for the Coldest pizza delivery @PapaJones Watford, I 100% don’t recommend ordering food from this restaurant after 9:00PM

   almost 3 years ago

1. Ahmed Mohamed ★☆☆☆☆

   The worst service every and cold pizza !!!it’s shocking don’t waste your money never again

   almost 3 years ago
2. Martin Abrams ★★★★★

   Pizza here is always good, even better when you do the £9.99 collection offer!

   almost 3 years ago
3. Paresh Parmar ★★★★★

   Great customer service, very friendly staff who where helpful in finding our order which was lost in the system and managed to make the adjustment we needed due to dietary requirements. Once the order was sorted we received fast delivery.

   almost 3 years ago

1. Afua Ampah ★★★★★

   Absolutely amazing customer service! Ordered pizza last night which came super fast by the way. Definite bonus points for that, but I unfortunately received the wrong order. Only 1/6 items I ordered were correct. I gave them a quick ring who were absolutely lovely. Manager couldn’t stop apologizing and you could tell it wasn’t him giving you those standard 'Sorry for the inconvenience’ responses. He instantly got a new order sent out to me which arrived 10 minutes after the phone call. Even let me know that it was sent out and on the way once again continuously apologizing for the incident. Furthermore, the driver made sure I checked that the name on the pizza boxes were correct. Word class customer service!!! Fabulous pizza, really fresh and taste so well. Happy to order from you again. I have autism and interacting with others is always a struggle. You made this so pleasant and easy for me.

   almost 3 years ago

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