Wrong size kebab came got smaller than ordered but wasn’t charged on bill , quick fast and polite delivery , food was banging , my dog agrees , I will order again
Just got my food from them , the food was absolutely delicious, the delivery coudnt be quicker , the staff on the phone was very nice . I have to say these guys do one of the best burgers. Deff will be ordering again soon :)
I recently ordered takeaway from this establishment, and unfortunately, my experience was far from satisfactory. When placing my order, there was a clear misunderstanding, and I received the wrong items. Upon noticing the error, I immediately called the restaurant to clarify the situation, only to be met with an unwillingness to address the issue professionally. Instead of acknowledging the mistake and working toward a resolution, the staff member I spoke with was dismissive and unhelpful. Despite my repeated requests, I was denied the opportunity to speak with a manager, and the employee failed to take any responsibility for the mix-up. This lack of accountability and customer service was incredibly frustrating. I understand that mistakes can happen, but how a business handles those mistakes is what truly matters. Unfortunately, this experience has left me questioning whether I will return in the future. I strongly urge management to reevaluate their approach to customer service and ensure their staff is trained in how to handle such situations with courtesy and professionalism
Would give 0 stars if it was possible. Ordered a cheese burger today, which I understand most shops use "plastic cheese", but The Nile have taken "plastic cheese" to another level and given me a burger with the plastic wrapper still on the cheese. How someone could make such an error is beyond me. Was a regular customer, however will no longer be ordering from here ever again. Called to complain, however the "manager" has no interest in knowing, and simply there to make money even if it means giving out dangerous food.
I ordered calzone it looked cooked from the outside, but inside it was completely raw as seen in the pics. I rang to complain, the person who claimed to be the manager was very rude and arrogant. He couldn't care less about customer service, and did nothing about the complaint instead just argued endlessly. The funny thing is when you ring them they are three options third one being ring for complaints, why have it if u not going to listen to it anyway. Awful food and customer service. Never again.
The worst I ordered at 7pm and rang at 8pm from which i was told 10 to 15 mins and the food will be delivered, it arrived 3 hours later at 9:55pm. Would not recommend to anyone.
Been ordering food from here for ages used to be really good, ordered a burger and the bread was burnt so they sent another one which also came burnt I rang them they said it definitely wasn’t burnt even though I have photo proof, told them I wanted my money back and they was really rude won’t be coming here again.
Had a good few takeaways from here and a family favourite (hence the 2 stars) sent a pizza this evening that was not cooked. Called up to explain, they didn't care. Told me a 9 inch pizza takes the same amount of time to cook as an 18 inch pizza. There's the problem. We will not use them again
We've been ordering from this place for years now and a few weeks ago ago we had guests and we ordered a pizza which arrived burnt. They said it'll take too long to send another one out and next time we order we can call them and they'll sort it out. Called them next time and they denied we ever placed an order although we showed them proof of order FROM THEIR OWN WEBSITE, they had no records of our complaint and kept blaming us for not taking the name of the person we spoke to. The owner spoke extremely rudely and had no account for the fact we are regular customers and have never previously complained. We even went down to the fast food joint and they spoke extremely rudely and completely denied responsibility. Absolute disgusting behavior and customer service. If this how they treat their customers then they've just lost one. Never left a bad review for this place although their chips are disgusting, tastless and always hard. They take ages to send food out. What a shame.
It used to be really great, now they're using inferior ingredients etc ,over pricing when charging for carrier bags. I never order those horrible, horrible thin tasteless French fries. Their kebabs are good though, as are their milkshakes, with good variety
The Nile is located at 4 Limefield, Blackburn BB2 6BS, UK
You can contact The Nile at +44 1254 52467
You can find directions to The Nile by following this map link