Caffè Nero London

Reviews

1. Natalie Alves ★☆☆☆☆

   Service is absolutely appalling. I ordered over £42 of food and drinks and the food never came. They think it is acceptable to give you a card stating that you can have one free drink even though 5 of my items were missing. This is the third time this has happened, I will never be going or order you them again. Their phone line is always busy as if they are on a call but they never are.

   almost 6 months ago
2. Linh Nguyen ★☆☆☆☆

   Been 3 times and 0 times out of 3 the staff have been been friendly or even smiled once. On the first occassion I ordered an iced drink and the server heard wrong but had the professionalism to redo the drink (albeit unhappily). Second time, staff still looked miserable but at least got my order right. Third time I was in there, I witnessed a staff member respond with attitude to a customer just for asking if there was a toilet he could use. She then proceeded to argue and be rude to 2 of the customers in front of me saying how the girl didn't order an Iced drink (same problem as mine from before) repeatedly even though the customer insisted that she did. Then went on on to say "I didn't even serve you", when the customer behind spoke up that yes in fact she did hear the person in front say iced. Really wanted to give them a chance but after what happened last time, I won't be coming back. To the manager, please train your staff better and to the staff, if you hate your job so much then go find another one!

   almost 7 months ago
3. SaiRaghava Vemuri ★★★★★

   Customer service was excellent! Kim and Likhitha are super friendly.

   almost 10 months ago

1. Jose Alvis ★★★★☆

   This is one of my favourite coffee shops in London. I always come here when it comes to studying or meeting someone. Great experience with great services. Very nice view as well

   1 year ago
2. Matthew Arrowsmith ★★★★★

   Prompt and friendly service and delicious vegan slice and soy latte. Keep up the great work.

   1 year ago
3. Herc World ★★☆☆☆

   Cafe supposed to close at 8pm but closing most of the seating area (upstairs) at 5:30pm… what’s the point??

   almost 3 years ago

1. Amin ★☆☆☆☆

   I came in today just now to grab a coffee and I was told that I could not be served as the staff member was working since 3am alone. He was on his break and could not serve anybody. Surely this a breach of Health and Safety policies as all lone workers should have break cover and one first aid qualified person in the building. Cafe Nero you need to up your game and treat your staff correctly. Poor gentleman looked exhausted and Notting Hill is hardly a quiet area. I’m also fuming because I could not get my coffee. I think im going to take a longer commute as Gail’s is reliable.

   almost 4 years ago
2. Rolands Ozolins ★★★☆☆

   Very nice members of staff, but the place could be better taken care of and more presentable.

   almost 4 years ago
3. Noura Youshia ★★★★★

   I’ve been coming to this Cafe Nero for a few years now as I work around the corner. In the last month or so they’ve hired new staff. One in particular man is so lovely to everyone, it’s a straight good morning and goodbye. It honestly makes my day! He’s so sweet to every customer, super quick and ready for any complications! As a whole, the coffee is great and the customer service tops it off! Absolute gems working there at the moment!

   almost 4 years ago

1. Sérgio Marques ★★★★★

   Great cappuccino, small coffee shop and quick service. The place ok, nothing fancy.

   more 6 years ago

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