Starbucks London, Nine Elms

Reviews

1. Sebastian Dragnea ★☆☆☆☆

   I stopped for a coffee and asked for a Tall size. The lady at the till looked puzzled and asked what that was?! I explained that they have Tall, Grande, and Venti, and that it should cost £5.80. She then charged me £5.25, which I questioned because it was less than expected. When I received my coffee, it was a Short size and it was burnt!! I was in a rush and too angry to keep arguing, so I left. I won’t be returning.

   almost 8 months ago
2. I G ★☆☆☆☆

   Very disappointing experience at the Starbucks in Battersea Power Station. The staff member who served me (Masum) was rude and unprofessional and spoke to me in an embarrassing way in front of other customers. When I asked for help or to speak to a manager, he claimed he was the manager but showed no customer service or leadership skills. He also didn’t seem to know how to use the Starbucks system or apply Rewards offers and made no effort to help. This behaviour is unacceptable, especially for such a prominent location. I expect much better from Starbucks.

   almost 8 months ago
3. Sarah-Ann Bilton ★★★☆☆

   When I walked up to the counter and said hello, the barista didn’t acknowledge me at all—he was too busy showing something on his phone to his colleague. When he finally did look up, the service felt half-hearted, like he just couldn’t be bothered. The coffee we ordered was pretty mediocre, and the barista who made our drinks had the same uninterested attitude as the first person we spoke to. The café itself could really use a bit of life. It’s right in the heart of Battersea, but somehow it still feels dull and lacking atmosphere.

   almost 9 months ago

1. Aaron ★★★☆☆

   This is a busy Starbucks location at Battersea Power Station, which opened as part of its transformation back in 2022. I loved the art-deco-inspired décor, although it could have been more practical, with people crowding around the same areas, and I did struggle to get a table — which shouldn’t have been such a struggle given the size of the café. I went for an Iced Gingerbread Latte. Prices were in line with other London Starbucks, costing slightly more than elsewhere in the UK. My drink quality was OK, but I’ve had better at Starbucks — the espresso here tasted slightly burnt, and my drink lacked sweetness. The baristas were busy, so service felt unfriendly and impersonal. Even the water jug was by the condiments bar, so it was a get-your-own kind of deal. Plenty of other places for coffee in Battersea, and I feel, other than looking pretty, they need to do more to be worth a revisit.

   almost 10 months ago

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