Ashanti Treatment Rooms Beauty Salon in London

Reviews

1. Julienne Raboca ★☆☆☆☆

   This place is remarkably unprofessional. When I arrived for my first booking, the shop was closed. They rebooked it, then I did as well, but communication was almost nonexistent — they responded with emojis instead of actual information. A few hours before my new appointment, I called to confirm someone would be there. I was told someone would get back to me, but no one ever did. I went anyway, and once again, the shop was closed. I am now in the process of getting a refund and will make a complaint to the relevant authorities.

   almost 8 months ago
2. Teresa C ★☆☆☆☆

   Booked a treatment via Classpass a week before and my treatment was cancelled 80 mins before my appointment. I was already out, so didn't check my email and when I got there the salon was completely shut. This is unacceptable as for a customer I can only cancel 12 hours before appointment time (Classpass policy, unsure for direct booking), and they didn't even try to message or ring me directly. Only got an email notification from Classpass regarding cancellation. I should've read other reviews as it seems to have happened to many other people. Avoid!

   almost 9 months ago
3. Sylvia H ★☆☆☆☆

   I get an email 30minutes before my appointment from Ashanti the therapist saying she will be late but not how late. So I arrive on time because I was already in the area, but the store was completely shut so I had to sit on the pavement out in the cold. Shockingly she was more than 30minutes late to her own service. A service I was paying for! Paying her to waste my time! What a joke! I actually left before I saw any sign of her because Im busy. Terrible service and from the reviews this seems like repeated behaviour. Unprofessional and would not recommend.

   almost 9 months ago

1. dee t ★☆☆☆☆

   DO NOT GO!!! I booked a waxing appointment through the Treatwell app for 6 PM today. Upon arrival, the salon was completely shut — shutters down, no signage, no indication of access. I called multiple times with no answer. This is not the first time this has happened. Previously, I booked through Treatwell, arrived at the salon, and again found it closed. Only later did someone call back to say the technician selected “doesn’t work here” and what someone else could have done the waxing.” They also claimed the salon was open and accessible from the back — I checked thoroughly today, and there is no back access. I even asked nearby businesses to confirm. This is misleading and unacceptable. If a business is not open or not operating from the listed location, it should not be accepting bookings or advertising availability on Treatwell or Google. I wasted time, effort, and travel

   almost 10 months ago
2. Zeynep Aktas ★★★★★

   I booked a last minute massage appointment on a Friday with Ashanti, and she was wonderful. She was very caring, asking thoughtful questions to understand exactly why I was there. I had been having an extremely stressful week filled with migraines, and my goal for the massage was to relieve the pain in my back and head. Ashanti tailored the perfect massage for me—well above and beyond what I initially booked. She began with a deep-tissue massage on my back, focusing on the tight, locked muscles and blockages that were contributing to the pain radiating up to my head. Her technique was incredible! she knew exactly where to press and how to release the tension. She then followed with a gentle, relaxing head massage, and finished with a much needed neck massage. Everything flowed perfectly. I had originally wanted a high-pressure massage, and while she delivered amazing pressure where needed, she continuously checked in to make sure it felt right. The deep tissue work on my back was simply magical. Thank you!

   almost 11 months ago
3. Darren Wood ★★★★★

   What can I say about Ashanti's service? She's the most professional and efficient beauty therapist I've had, instantly recognised the treatments that I would benefit from and her recommendations had an immediate positive impact on my skin. Her approach and manner is absolutely spot on - putting you at ease while getting on with the task at hand. She's knowledgeable and demonstrates a high level of understanding of all of the treatments available. She is so good, it almost feels like magic.

   almost 3 years ago

1. sabina begum ★★★★★

   Ashanti was very calm and relaxing. She explained as she was doing the process. Very friendly and very clean. Service was 100/10. My sister has severe anxiety and is scared of needles. She was honestly so patient. The lip fillers look so amazing. If you ain’t booking with her the I don’t know what you are doing

   almost 3 years ago
2. gem mia ★★★★★

   I love coming here the service and treatments can’t be faulted! I was instantly comfortable when I arrived. I highly recommend Ashanti, she was so gentle and professional. She made me feel so at ease! I Wouldn’t go anywhere else now!!! Customer for life.

   almost 3 years ago
3. Shaneeka Petrie-Belmar ★☆☆☆☆

   I'm so disappointed in this business. I booked a bikini wax online, but unbeknownst to me there were train strikes that Saturday and this impacted my journey. I called the salon 2 hours ahead of my appointment to give them notice that I wouldn't make the original time and to see if they could fit me in at a later time. No one answered the phone, I continued to get a voicemail - so naturally I left a message. I received no call back. When I called again closer to the time of my appointment, the lady answered and said that they were fully booked, they have a cancellation policy which I would've agreed to when I booked and they would have to check with the owner to see if I could be rescheduled. I called the salon again as I managed to get into London and the lady had such a bad attitude saying that they were fully booked and I would have to wait for a call back. I received no call back, no offer of a rescheduled appointment and they charged me the full price of the treatment THAT I DID NOT RECEIVE, with an email that said I 'did not show'. Of course I agreed to the terms of the cancellation policy - I had every intention of attending my appointment!!! I can't believe businesses actually operate like this without any consideration. On my first visit to this place I arrived on time and waited over half an hour while the lady was finishing off another customer's treatment. I didn't complain, I showed grace because sometimes things happen that are out of our control. I think it's disgusting that they couldn't at least offer an appointment on another day - a bikini wax isn't longer than 20 minutes! Needless to say they've lost a customer; they will never get my money again. Edit following response from owner: The owner's response is completely inaccurate. They are being dishonest to salvage reputation, or they must have me confused with another customer. Note to owner: I never called you to say I'd forgotten about my appointment after you charged me later that evening. I called you in advance of my appointment and my call logs clearly evidence this. I didn't forget my appointment; trust me no one would forget an appointment having agreed to a cancellation policy at the time of booking that charges full cost of treatment for no show or cancellation within 24 hours. Are you also not aware that the Fresha sends a reminder of appointment email on the day? I don't want another appointment from you because your approach has been atrocious. I didn't write this review to try and get a refund - I can take the £35 loss. I've written my review based on my experience so please do refrain from telling me that my review isn't honest or transparent otherwise I will screenshot my call logs to your salon and my booking with confirmed time of appointment then post the photos here. Please don't go there with me.

   almost 3 years ago

FAQs