Travelodge Barnsley Lodging Business in Stairfoot, Barnsley

Reviews

1. Katie Simm ★☆☆☆☆

   Stayed here 20th Sept for one night. Have stayed here a few times before with no problem as we have family near by. We got to the hotel room late and the window had been left open (presumably because it stank of wet dog). We were in a family room as my two children were also with us and the bed nearest the window was soaked through. We asked to move room due to the soggy bed and the terrible smell. The man on reception was nice and we were in a new room within 15minutes. We had been in this room for about 20mins (my husband was tucking my son into the bed nearest the window) when there was an almighty crash outside and the whole room shook. I opened the curtains and there was a car that had crashed into the building. She had hit it with such force that the wall had cracked and the windowsill had come away (pictures attatched). We were very shaken up as it could have been so much worse. I went outside (by this point she had moved the car into the car park). The man from earlier was outside with the driver of the car who was clearly intoxicated and had been drunk/drug driving and was a resident of the hotel. He asked us if we were OK and if we needed to move rooms. The kids were already upset and it was really late so I said no and went back to the room. The police were not called. The women knocked on our hotel room door about ten minutes later and was completely incoherent. I sent her away and finally went to bed. I don't know what I expected in the morning when we checked out but I at least expected an apology but nothing was said until I mentioned it to the reception staff who then apologised. I was not offered a refund. I have replied to the standard 'how was your stay with us' email i received afterwards with the above account but I have heard nothing. The customer service is terrible and the fact the police were not called is a joke. I had an 8 year old and an 11 year old child with me and to not even receive a curtesy email or phone call to see if we were OK is frankly awful. Please do not stay here, especially with children.

   almost 10 months ago
2. Andy Smith ★★☆☆☆

   Room and corridors where tired and smelt like wet dog. There where all undesirables outside. Did not feel safe.

   almost 10 months ago
3. Chris Marsden ★★★★★

   Room was very comfortable and clean and the the staff were very helpful and friendly. Beverly in particular was very helpful and gave good advise about the local area.

   1 year ago

1. Janet Simcock ★★★★☆

   Stayed at Barnsley Travelodge on 24th of July overnight,the room was adequate for our needs as it was clean and shower was fine and we knew there was no restaurant. Have to say the lovely lady on the desk(Beverley)couldn’t have been more helpful .

   1 year ago
2. Chris Holt ★☆☆☆☆

   NEVER AGAIN! Upon arrival we were informed that the room that we had booked a month previously was not available. We were told that we would have to upgrade to a family room, and pay for the upgrade. After arguing the point, we were given a number to ring in order to resolve the problem. This call cost 13 pence a minute, and we were on for 20 minutes. All the time that we spent in reception , random people were coming and going. One guy had a dog staying with him! After finally getting to the room, there was only one towel for two people, and half a toilet roll. DISGUSTED!!

   1 year ago
3. Roxana Capper ★★★★☆

   Adequate roadside hotel that's showing it's age. But, very good for the price. The rooms were clean, the staff were really friendly, the location was right, and I had a really good night's sleep.

   almost 3 years ago

1. Trevor Dickinson ★★★★★

   Now this is the place to visit. The room was very clean. The staff were amazing very helpful nothing two much trouble thank you so much. Will look forward to staying with you again very soon...

   almost 3 years ago
2. Alison Baylis ★★★★★

   Lovely clean and comfortable room. Staff are amazing, can't do enough for you, especially Angela. She ordered our taxi and has gone above and beyond helping me when I realised after we had arrive home that I had left one if my belongings in our room! Thank you Angela!!!

   almost 3 years ago
3. Jason Cooley ★☆☆☆☆

   BOOKED in Travelodge Barnsley on the ..29/10/2022 for a few days went out about 4 pm same I left the key with the hotel staff so thought it would be safe ....upon my return I asked for my key back I noticed that the reptionist looked uncomfortable..but I thought nothing of it .I opened the door and went in I then realized that some items of value were gone I spoke to the staff and received no help I left that hotel and called the police and I have been told that the members of staff that were on shift at to that pirticular time and date will be getting contaced in due course about there role in the ...THEFT of my personal items from my room .. PUBLIC be aware That if you want to be robbed then all you need to do is book a room with travel lodge Barnsley...THE STAFF SHOULD BE WEARING SKI MASKS AND STRIPED JUMPER'S ...

   almost 3 years ago

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