Went to see Avatar tonight and was unfortunate enough to be sat next to a guy watching things out loud on his phone and a woman with a crying baby theoughout the whole film. I didnt want to cause a scene but mentioned it politely to a member of staff afterwards and they were amazing. They refunded our tickets and were generally really nice. It didnt feel fake or forced, just nice people (especially Tim the manager). Film was great too!!
Hazel Church★★★☆☆
Expensive. We paid for lux seats, costs nearly £25 for 2 only to find out that every seat reclines and the view from each seat is practically the same as the cinema is so small. People were paying for cheaper seats and then sitting wherever they wanted once the film started. It is also extremely cold, they even sell their own fleece blankets in the foyer. I was wrapped in my coat through the whole 2 and a bit hour showing and my legs were so cold I was extremely uncomfortable.
We had gone to see Wicked.
Lauren Hunt★★★★★
Me and my friend had a wonderful experience. The staff was great and so understanding and helped us with any issues we came across. Ahmed was so amazing with us. He looked after us and overall made our experince at this cinema great.
Immi Fast★☆☆☆☆
⭐ 1-Star Review — Terrible Experience at Vue, The Light Leeds
I had a very disappointing and frustrating experience at Vue, The Light Leeds today (28th Oct). I booked a ticket for the Pet Detective premiere at 10:00 AM, which was scheduled to start at 10:30 AM. I was the only person in the screening, and by 10:45 AM the movie still hadn’t started. I went downstairs to ask what was happening — staff told me to go back in and said they’d inform the manager, assuring me it would start soon.
I waited patiently until 11:01 AM — still nothing. Then a staff member finally came in and said they wouldn’t be showing the film at all and that I could get a refund and some free vouchers. When I went to the counter, they only refunded my ticket. I had to argue to even receive a single free ticket, despite being told earlier I’d get more compensation for the inconvenience.
To make matters worse, the manager claimed there had been a “power surge” and they couldn’t use the projector — yet later anyone with little common sense will know the real reason was simply because I was the only person booked in. After I challenged this, he suddenly said he could start the film now (by this time, 11:15 AM). So clearly there was no power issue — just an unwillingness to screen a film for one paying customer.
This is completely unprofessional, dishonest, and disrespectful to paying guests. I wasted nearly two hours of my morning, my travel money, and my time — and they ruined what was supposed to be a pleasant experience.
Vue needs to do better. If you’re not going to play a movie because there’s only one attendee, say so upfront instead of wasting customers’ time and offering inconsistent excuses. appalling service and lack of transparency. No wonder why most of the theatres in UK are shutting down. Zero customer service and Im happy with one thing that with this great customer service, staffs and manager, the owner can close the venue soon and start some other business.
Samuel Cambridge★★★★★
Always a good experience here. Friendly, helpful staff. Clean toilets. Accessible toilets in good condition but only downstairs due to the lift not going all the way up.
Top tier seating, even on the budget seats. Food is awesome - really recommend their hot dogs.
David Purkiss★★★★★
Started going on solo cinema trips in the mornings to get myself out of the house and cause it's my preferred way to enjoy movies. This is my third outing so far and currently the quietest one I've been on, literally the only person to be there but had a great time. Staff were lovely and really like the recliner chairs.
Honestly I always wondered why people talk about the cinema industry dying off but these trips have made me realise why. The most populated viewing I've been to far has been Ant Man and the Wasp with like 10-15 of us there the other two it's either been me alone in a cinema or literally two other people there. I grew up going to the cinema and love the experience and guess I wanted somewhere to write how it's made me feel to see the industry on its last legs in some places.
In terms of an actual review of the place the cinema is pristine, all the way up to the ticket machines, these are massively outdated and aren't really functional. Not sure if it's a money thing or if everyone just buys tickets online now or at the counter so they don't bother updating them but it was a bit annoying first time I went.
The actual building it's in is gorgeous, the natural light that comes in through the glass ceiling and walls either side make it a nice experience to walk into and feel comfortable.
Anyway here's a picture and video of me in a unplanned private cinema viewing I thought was kinda funny.
Oh also Close as a movie is bloody gorgeous if not incredibly sad at points. Go see it if you have the chance
Clarena Amatha★★★★★
Easily accessible cinema. Right at Leeds City centre. Standard and plenty screens with comfortable seats. Suitable for all ages. First time watched Blank Panther 2D and second time watched Avatar 3D. I loved the whole experience. Very friendly staff. Yeah, and be sure to grab something to eat and drink, cause you'll need it. Enjoy!
Waqar Ahmed★★★★★
Great place to enjoy a movie!!!
1. Reasonable price
2. All recliner seats
3. Full quality screen with good sound
4. Ambience
5. Quiet environment to enjoy a movie with full concentration.
Charles Bowman★★★★★
Staff were helpful, cinema was clean.
Cannot find anything to grumble about.
Rushaun Mcintosh★★★★☆
Always a pleasant experience at the Vue cinemas in leeds. The only thing id say is a set back for me is the fact the price of everything has gone up significantly such as the cinema tickets. But overall a brilliant cinema to visit with friendly service.
New Review
FAQs
What is the address of Vue?
Vue is located at No. 22, The Light, Leeds LS1 8TL, UK
What is the phone number of Vue?
You can contact Vue at +44 345 308 4620
How can I get to Vue?
You can find directions to Vue by following this map link
