Gospel Lane Pharmacy

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Reviews

1. Ami D Sabell ★★★★★

   New to the area and just popped in. The staff are friendly and non judgmental. the lass who helped me (I think her name was Izzy?) was helpful and patient with me. will deffo be paying future visits :)

   almost 2 months ago
2. Mina Morkous ★☆☆☆☆

   Worst customer service and shame to be in operation. Took my prescription to them on Wednesday 29th October at 1.30 pm. After waiting for more than 10 mins, they told me they don't have this item in stock ( it is only one item) and asked me to come tomorrow. They took my phone number and told me they will call me but they didn't. Came on Friday at 4.00 pm. The lady in black o the counter with hijab was very rude and did not know anything . She told me she was not sure if it is here and kept writing on the screen what it is for. After finding it she did not know if I had to pay or not . Then she was asking them for three times , is it private? How much charge? Could not give me the receipt..and was very unprofessional at all. Kept me waiting for 15 mins for ready prescriptions. Will never use them again. Very rude and will raise my complaint to GPHC as my meds were not even checked !

   almost 4 months ago
3. Steven Morgan ★★★★★

   What an excellent pharmacy. The staff are so helpful and always take time to listen to any concerns i may have with medication. I have to pick up every month which is always there for me to collect. Michelle is so knowledgable regarding medication and the treatment that she feels best for me. Would fully recommend this pharmacy.

   almost 5 months ago

1. ZZR ★★★★★

   Booked a same morning appointment online with this pharmacy because they were able to help with unblocking my ears at short notice - the pharmacy had plenty of available appointment slots compared to other companies which didn't have an online booking facility and had to either call or send an online message. I was early for my appointment but was seen to. After completing the screening questionnaire, was seen promptly by Liz who did a great job, clearly explaining what to expect and then taking care when unblocking my ears using a suction device. She and the staff were polite and friendly. The cost of the work done was good value and a blood pressure check was also offered as well. The pharmacy offer a wide range of testing services as well as the usual dispensing of medicines and the sale of various over the counter medicines and toiletries.

   almost 7 months ago
2. Graham Magee ★★☆☆☆

   Every single time I pick up my medisons, there always something missing. I even ring the chemist before I go, because I know they never get my medication right. I have had a stroke, so now I have to get Taxis there and back, and at £4.50 there an £4.50 back = £9.50. The staff are always plesent. But as I say it's very frustrating!!

   almost 3 years ago
3. Daniel Hathaway ★★★★★

   Pharmacist went above and beyond for me even though the Swanswell medical center caused a nightmare for us as per usual. Thank you

   almost 3 years ago

1. Richard Solomon ★☆☆☆☆

   Never ready. Always losing prescribes. 20 minutes and still waiting Only 30.mi uses in all. Nice to hear laughter out the back of the shop. I'm I a joke THEN

   almost 3 years ago
2. George Hewins ★☆☆☆☆

   Disgusting service, total chaos and complete disorganisation... Rude pharmacist and mostly incompetent staff! Have been given wrong prescription and an empty box of what should've been migraine tablets recently! Also I had to make 4 seperate trips over as many days to this pharmacy for my 'dying' dad's meds that should've been given to us in one go.... Luckily he's still with us! I know this shop has had problems however when you stand there for 5 minutes in an empty shop and nobody has noticed a customer waiting because they're far too busy having congregated out back for a chin wag or a good laugh it's transparent to see why everything's in total disarray! I wouldn't have given any stars out of five but it didn't give me the option.

   almost 3 years ago
3. Robina Khan ★☆☆☆☆

   Disorganised. They make you wait to just give them an order for script and can be raining or snowing. Okay there have been covid restrictions but people are ill and surely you could have put something in place can drop.orders then go. Takes approx 4 days for prescription to be prepared. When you return it isnt there and you have to wait for it to be prepared whilst people are still waiting outside or you are told that it wasn't ordered. When you explain it was the young female staff become quite rude and dont back down instead of going and doing relevant checks. This has happened nearly every time and I have been left without my medication and feeling upset. When I tell them it has finished they make me wait another 4days and arent prepared to do it sooner. They have a lot of staff and dont keep up with the tons of orders on the floor. They need an organised system and cooperative staff. Its manic and stressful.i dread going there .

   almost 4 years ago

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