Toolstation Guildford

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Reviews

1. Paramjit Bhamra ★☆☆☆☆

   Been using Toolstation for years and been in branch many times but last few times the staff are so grumpy I won't mention names on line. So have started going Screwfix for better customer service

   almost 8 months ago
2. John Corbett ★☆☆☆☆

   Stock levels are consistently really bad, more like the back of a trademans van than a hardware supplier. They reply below but I have given feedback before to head office and they have done absolutely nothing in the last few years to improve things. That reply is just there to make them appear interested.

   almost 2 years ago
3. Daniel Sinclair ★★★★★

   Friendly and efficient team found the item I wanted very quickly despite not having done click and collect. When it turned out I didn’t need the item for the job I was doing, they sorted out a refund easily and quickly. Top job!

   almost 2 years ago

1. John ★★★★★

   You know what you're expecting when you visit toolstation. The staff are akin to argos staff. Mostly friendly but lack experience what they stock/sell. As such staff likely have a higher turnaround rate. Screwfix tend to have more experienced staff. Toolstation business is geared towards this, you understand and get what you want and it's in/out within 3mins. Screwfix, I can spend 15min querying about an item/setup and end up not buying anything - as such if just want to get the item and get on with the job, toolstation is the place to go. Toolstation stock packages are better and cost less (generally). This branch does well with stocks. Reviews are generally more realistic compared to 'amazon like' reviews you find in screwfix.

   almost 2 years ago
2. Rob Hughes ★☆☆☆☆

   Abysmal service. Totally uninterested in helping.

   almost 2 years ago
3. Glenn Jones ★★★★★

   Always helpful.. people get them confused with b&q.. Toolstation is there to hand you the tools you've purchased.. unlike b&q they only have a limited amount of time and staff to help you, if you don't know what is best for the job, Go to b&q and they have plenty more staff to help and guide you..give Toolstation a break, long hours and annoying customers!!

   almost 3 years ago

1. Rosie Parker ★☆☆☆☆

   I witnessed a horrible thing today at toolstation 25/07/22 at just aftre 11am A man asked one of toolstation's managers to help him find the part on the screen as the man said he didn't have Internet to find the code. I was queuing and heard the manager shouting at the man and saying you need to take a book and find the part yourself. Them man kept silent and before he left, he said, is this how you treat your regular customers? Then he said you'll get a good review! So do I! Someone here should have a word with this manager please otherwise we will just go to Screwfix. Hope this manager will apologise for losing his temper with his customers.

   almost 3 years ago
2. Khaled Brahimi ★☆☆☆☆

   I'm fed up with the way they treat customers. I have seen a good improvement for the last couple of months but today at 14:37 there was a guy serving and was so rude. He doesn't represent toolstation at all. He said to me if you don't have the code I can't help and have no time to look for what you need. Seriously this guy's attitude has to be reviewed. Yes I would like to shop from here but I want to see some welcoming and positive face from this guy.

   almost 4 years ago

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