Wickes London

Reviews

1. mateusz paszkowski ★☆☆☆☆

   Ordered some mouldings online. Delivery was split to 2 parts. One part came on time with no problems. Other part coming from that store never came. On first day delivery was late in afternoon when no one was on site. Phoned wickes next day and rescheduled delivery dor another day. Received text message evening before saying delivery will be tomorow between 7am-1pm. So one person was on the site from 7am to get that delivery. On 12 that day received mail saying my delivery was cancelled by store because they sold ordered moulding to someone else…

   almost 7 months ago
2. Rida Giballa ★★★★★

   ​I am writing this review to commend Romario, a truly outstanding member of your team who single-handedly turned a stressful project dilemma into a positive and seamless experience. Romario's service was not just good—it was exceptional and went far above and beyond any reasonable expectation. ​We were facing a significant challenge with our kitchen installation measurements and were feeling incredibly frustrated and confused about which products were needed for a non-standard fitting. We spent nearly an hour trying to figure it out ourselves before approaching the counter. ​From the moment Romario engaged with us, his professionalism and positive attitude were evident. He demonstrated invaluable expertise by not only understanding the core problem instantly but also proactively suggesting a solution we hadn't even considered—a solution that saved us both time and money. ​Romario's key actions that impressed us: ​Dedicated Problem-Solving: He spent over 45 minutes patiently reviewing our schematics, making precise calculations, and explaining the logic behind every component choice. He treated our problem as his own. ​Product Knowledge: His depth of knowledge regarding the various kitchen lines and obscure fittings was fantastic. He quickly located the specific, often overlooked, parts necessary to complete the job correctly. ​Customer Focus: He maintained a cheerful, calm, and reassuring demeanor throughout the entire process, making us feel valued and well-cared for. ​Romario is an absolute credit to the Wickes brand. He is a shining example of what truly dedicated customer service looks like. Please ensure his efforts are recognized; staff members like him are the reason customers return. Thank you, Romario!

   almost 7 months ago
3. Jez Clark ★☆☆☆☆

   Visiting the Wimbledon store recently (October 2025), I spoke to a member of staff about having some colour matched paint mixed, which they said they could do. I returned the following day only to be informed by another member of staff that the colour scanner was not working , i.e. that it was not matching colours properly, and had not been working for weeks! I asked to have some paint mixed to a standard Dulux colour as the scanner would not be required for this. However, after starting to apply the paint, I noticed that it is the wrong colour, i.e. it has a pink tint! Why waste people's time and money like this? The paint matching/mixing machine is clearly not in proper working order. DO NOT USE THE PAINT COLOUR MATCHING SERVICE AT THIS STORE!

   almost 8 months ago

1. Akash Luth ★☆☆☆☆

   Absolutely terrible service. Order 10 doors online. The guy in the warehouse called me and told me 2 doors are damaged. I said okay thats cool speak to the head office to deliver to another branch. He didnt bother and delivered what he had. Just lazy staff dont want to do the work required to keep the customer happy. Considering im ordering 10 doors the guy should have more intelligence and make sure customer is looked after. Now have had to call HQ and make a formal complaint due to missing 2 doors. Some people are just lazy!

   almost 9 months ago
2. Nick Osborn ★★★☆☆

   Went in to buy a plug and gave the dimensions (4cm), but was recommended one that was slightly larger. I explained I was reluctant to buy it because I’d previously been sold one that was too big and didn’t fit, but was reassured it would “squeeze in.” It didn’t. On top of that, there was a queue of three of us waiting, while two staff members were tied up with one customer and another staff member was at a till doing something else. I’ve had a similar experience here before - three staff dealing with one customer for several minutes while a queue builds up. Perhaps I’m getting impatient in my old age, but nothing should be so complicated that it needs multiple staff members for one customer while others are left waiting. Having to go back for a refund for a plug I was reluctant to buy in the first place is also frustrating - though I’ll admit that’s partly on me. Still, a bit of a disappointing experience overall.

   almost 11 months ago
3. Mel ★★★★★

   Daniel is an absolute sweetheart of a person. Provided excellent service fixing another store’s mistakes saving me hundreds of pounds. The way customer care should work really. I hope the Merton store takes notice and learns a few things from this.

   almost 3 years ago

1. geoffrey lewis-lloyd ★★★★★

   The hard part with Wicks is getting there. And then finding the entrance and parking. One of the best websites but I still found a cheaper and better timber option in store. Simple good service and a trade discount. No problem with returns. Best to access near the car showroom not the supermarket entrance.

   almost 3 years ago
2. Constantin Gorea ★★★★★

   It's a nice store. You can find (almost) everything you need for construction, kitchen and bath furniture.

   almost 3 years ago
3. Laura Herbert ★☆☆☆☆

   We are looking to install a kitchen on a budget so thought Wickes would be a good place to start. When sharing our budget the staff member practically laughed in our face and was not helpful in the slightest. I would not recommend this branch at all, take your business elsewhere. Everyone has a different budget but deserves to be treated with respect. Do better Wickes.

   almost 3 years ago

1. Mareena Jacob ★★★★★

   Best place to be in! I love the diversity and work culture here. My job role is perfect, it brings new customers and challenges everyday. Good quality kitchens and bathrooms. We make happy customers!

   almost 3 years ago

FAQs