Toolstation Catford

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Reviews

1. Hulya Ulohu ★☆☆☆☆

   You’re giving the wrong information. Toolstation said it opened in Catford. I’ve just rang it and it’s not open so yeah, I’ll give you a zero.

   almost 2 months ago
2. ozzie ★★★★★

   Great atmosphere staff are very friendly stop always understand what I need even though I don't know the technical name for them

   almost 3 months ago
3. Tyt Herobrine ★☆☆☆☆

   Rude staff, ill never come vack ti this store again. And seeing the name Shaalan in lots of negative comments literally didn’t surprise me as he was same to me and his colleague Chris also habing the same rude attitude. Disappointment level is literally 100%

   almost 11 months ago

1. Yunus Emre Turan ★☆☆☆☆

   Ridiculously rude staff, they don’t want to work at all. I’m very surprised that how come a big company like this can hire these kind of lazy people instead of working and taking orders from the customers they’ve been chatting in between them and when we ask them for anything they do not hesitate to call us idiot or even saying Shut up for a minute I’m really really really shocked. This was the worst experience I have ever had in my life.

   1 year ago
2. Mustafa Temel ★☆☆☆☆

   I drove 35 minutes to visit this store today, only to experience the most unacceptable and rude behavior from the staff. Despite the store being almost empty, with only me and one other customer, the staff rudely ordered me to stand on the other side. When I asked for a reason, another employee unnecessarily jumped into the conversation and told me the queue was for collections. However, they ended up serving me at the same till anyway. Their attitude throughout was shocking. When I mentioned I would raise a complaint, instead of trying to de-escalate the situation, they raised their voices further and dismissively said, “Do whatever you can do.” This kind of confidence shows there is likely no oversight of their customer service quality. One of the staff members, named Shaalan, even called me an “idiot,” which is completely unacceptable. When I asked another employee for their name, he claimed it was Chris, but I am unsure if that was true as he refused to show me his badge. This experience was deeply disappointing, and I have never encountered such unprofessional behavior before. I would like this matter to be addressed immediately.

   1 year ago
3. Brandon Birley ★★★★★

   Excellent service, needed some unique screws as an emergency to fix our garage shutter and they had them in stock. Saved my life as I couldn't lock up without them! Big thanks to Ashley and his staff!

   almost 3 years ago

1. Poppy Hudson ★★★★★

   Searched by Sarah a couple weeks back! Great service, very knowledgeable and a true asset to your company! Best service I have received from any shop in a very long time! Big well done to Sarah and the team.

   almost 3 years ago
2. NE7IO ★★★★★

   Very good staff. I shop a lot in toolstation especially in catford as they're able to solve anything and treat costumers with car. Mr Ashley has made sure to pull me into catford store with his costumer care skills.

   almost 3 years ago
3. AJ G ★★★★★

   Great customer service. Staff were very knowledgeable, helpful and friendly.

   almost 3 years ago

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