Contacted this branch who unfortunately did not have what I needed but they were very helpful and referred me to another branch who had lots of stock. Sorry I didn’t get the guys name on the phone but they were extremely helpful
Great place for building supplys . Great customer service
Came 10 minutes before closing but they said it’s closed already.
Horrendous customer service and some products sub-par. Firstly I'm a chippy and needed some timber, due to health and safety they were not allowed to cut wood. A timber yard that cant cut wood, daft. I bought some frame fixings which either bent upon screwing into 2 x 4 or the heads grinded out like Cheese. After 25 years of being a chippy, I was surprised to be told by the staff there that I was using them wrong. The manager refused to take back the rubbish fixings saying he couldn't resell them. They are faulty, why would you resell them? Send them back to the sales guy who sold them to Travis Perkins. Bought some T-Hinges and they were rubbish as well. Cheap and nasty. When we spoke to the manager he was about as useful as a chocolate teapot. Will not be going back as really disappointed with the service there. If the products were cheap in the first place , I would put my hands up and say "well, I did buy cheap" but this shop is far from cheap. Come on Travis Perkins, Orpington. You really must do better on all fronts.
85£ a jumbo bag of ballast!? These guys are ridiculous. Selco next to them 48£.
Nice staff
Yard was a mess..no parking materials all over the yard struggle to get out because of insulation blocking parking and damaged my van on a random pallet of slabs.utter disgrace and had been like that for months...will never go back again
I placed an on-line order on 7th September for delivery last week. As I had heard nothing from TP Orpington, I emailed at the weekend and received an email on Monday 13th from the Branch Manager (Ashley Gent) to say they had tried to call and had left me a VM (yet I had received no missed call and had no VM!) and assured me I'd receive the delivery that day (Monday 13th). It didn't arrive. I emailed again on Tuesday 14th - no reply. I've emailed again this morning ..... [interruption] and lo and behold, as I am typing this review a completely unannounced delivery arrives from TP. No date or time given other than the one two days ago.... Next time I will be using Jewson.
Travis perkins products are good quality. Ashley And Pete are friendly and have always helped me when i needed it. The top tip is that at peak traffic times this store can be harder to get to due to its location so try and avoid peak times. Other than that parking is available and the staff are very helpful. Thank you Travis Perkins
I have ordered items from them, then I have not received delivery on time, when I called them they informed that I need to wait 4-6 weeks do why no one called/emailed/informed??, then second time they delivered crop Cladding. Very bad customer service,my last shopping with them!
Travis Perkins Orpington is located at Kent Rd, St Mary Cray, Orpington BR5 4AB, UK
You can contact Travis Perkins Orpington at +44 1689 825062
You can find directions to Travis Perkins Orpington by following this map link
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