OTBS Bexleyheath

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Reviews

1. James Stapleton ★★★★★

   Knowledgeable friendly staff. Good service and range of products

   almost 5 months ago
2. nic anthony ★★★★★

   Placed my order over the telephone easily. Items delivered on time and at short notice. Fantastic service, highly recommended, would definitely order from OTBS Bexleyheath again.

   1 year ago
3. Jacqueline McCallough ★★★★★

   Always very helpful. Polite and nothing is too much trouble for them. Great builders merchants.

   1 year ago

1. phil cox ★★★★★

   Introduced to them by a family member, cracking price better than Jewsons, AlsfordTimber locally. Using them to build a garden office, be back soon for the cladding. Also important to mention when they say going to deliver on a day and certain time they do I know shocking : ) Cheers Phil

   almost 2 years ago
2. Ian Mills ★★★★★

   Good price, good delivery and high quality product. Thank you

   almost 3 years ago
3. back bencher ★★★★★

   Only do deliveries there bit always get seen quick

   almost 3 years ago

1. Neil Woods ★★★★★

   Always great service at OTBS. There are other outlets but OTBS seems to go that extra mile. Friendly team too.

   almost 3 years ago
2. Andy Martin ★★★★☆

   Besides getting to address, check route, tight for artics on side roads/turnings. Friendly staff, quick tip.

   almost 4 years ago
3. Alexa Smith ★☆☆☆☆

   We ordered four pallets of materials from OTBS, they arrived a day early so we didn’t have anywhere to put the pallets. After asking them to place the pallets on the street they insisted on delivering the order outside our house. Long story short, they lost control of the truck mounted crane and it swung repeated into the front of our house, it caused thousands of pounds worth of damage to our 130 year old house, breaking the wooden sash windows, the stone pillars and sills. The stress and inconvenience was intolerable. We received no formal apology from head office and in the end they got quite rude and told us to go away and talk to their insurance company. After two months of phoning and emailing the insurance company and loss adjusters to negotiate a cost to make the repairs, we finally got a payout. We achieved this ourselves without any help from head office. Now we just have to wait another 6-8 weeks before the work can start and our house becomes a building site again, for which we received no compensation. This company doesn’t seem to understand basic moral duties, they couldn’t care less if they damage your property and if they do, they expect you to sort it out with their insurance company. It was a truly awful experience.

   more 6 years ago

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