The experience at this Tesco Express is appalling. Poor queue management, unhelpful and rude staff, and inefficient checkout procedures make shopping here unnecessarily frustrating. This store urgently needs better staff training and customer service standards.
I went there yesterday around 11 to process some of my lottery tickets and there was this man Mohd. working on both tills by himself, which was a wrong thing to do in the first place, then he looked so lost trying to serve two at the same time. I just wanted out of there and then I realised that he didn't give me one of the free go I won on my lotto ticket.
I visited 19/07/2025. The staff members name is Satheesh. He does not know how to do customer service. I asked a staff member for another staff members name and they said his name is Satheesh (I’m not sure if that’s right). He is disrespectful and he should not be in the customer service area. These kinds of staff treat customers unfairly and badly, they are giving the Tesco company a bad name.
Huge shoutout to Zharna and the amazing team at Tesco — so efficient, hardworking, always smiling, and absolutely delightful! Your kindness and dedication make shopping a joy. Thank you!
Disappointed with the Customer Service I recently visited this Tesco branch and was very disappointed with the overall customer service experience. At the checkout counter, the staff were speaking loudly in their local language, which was not only unprofessional but also made it uncomfortable for customers who couldn't understand them. There was no smile, no greeting, no "thank you"—basic courtesies that make a big difference. Inside the store, the situation was no better. Staff were shouting across aisles, again in their own language, and seemed more focused on chatting with each other than assisting customers. It’s frustrating to see such behavior go unchecked. Where are the team leaders or managers to monitor and ensure professional standards are followed? Tesco is a global brand, and it's important that all staff communicate in English while on the shop floor so that everyone can understand and feel included. I hope management takes this feedback seriously and implements stricter guidelines to improve the in-store experience.
Poor service by Jaz…..very lazy guy
Service is very bad,they couldn't change the the price. They said go to customer service. Bad service. Do not shop here
Poor service…….take so long for online orders
VERY POOR CUSTOMER SERVICE first i ask receptionshe said i DON KNOW AND IT AAS BUSY THEN i had ask manager cost of chocolates who was chatting with security since i did not have phone with me he reply back why don u calculate and move away speaking different language
Very rude Indian lady who served me on 6 th of September.. she was very raises to me and said doesn’t like this type of peaple .. I was very disappointed and ask her call the manager .. but she was telling me there is no manager leave the store .. I can’t believe still Tesco hiring this type raises peaple .. please all our uk residents don’t go to this shop .. don’t even see this type of peaple again .. please concern my request I hope area manager can invold this matter also … stay away from this raises Indian shop please
Tesco Express is located at Tesco, 734 Uxbridge Rd, Hayes UB4 0RX, UK
You can contact Tesco Express at +44 345 674 6458
You can find directions to Tesco Express by following this map link
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