Waitrose & Partners Epsom

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Reviews

1. W Damian Pustula ★☆☆☆☆

   Yesterday, I mistakenly purchased non-alcoholic beer. When I returned today to exchange it for regular beer, I was told that I could not receive a refund or exchange because “alcohol cannot be returned.” However, this reasoning is incorrect, as the product I purchased was non-alcoholic beer and therefore not an alcoholic product. It was clear that the colleague I dealt with simply refused to assist me and did not provide a fair resolution. I am very disappointed with this experience and the lack of customer care shown. I request that this issue be addressed and that I be allowed to return or exchange the non-alcoholic beer I purchased.

   almost 6 months ago
2. Ali ★★☆☆☆

   The staff are usually very helpful and friendly, which I’ve always appreciated. However, this evening I went to the tobacco counter because there was no queue, and the older gentleman serving there seemed like he would rather be anywhere else. That may well have been the case, but his rude attitude is what prompted me to write this review. He didn’t make eye contact, didn’t respond when I said hello, and only spoke to ask if I wanted my receipt. I said no at the time, but in hindsight, I wish I had taken it just so I could include his name here. If I encounter the same behaviour again, I’ll make sure to get the receipt and report the experience directly.

   almost 9 months ago
3. Shajib A Riyadh ★☆☆☆☆

   Extremely disappointed with the customer service at this store. Lucy Boothroyde's behavior towards both customers and staff was shockingly unprofessional. She came across as rude, dismissive, and completely lacking in basic courtesy. It's unacceptable for someone in a managerial position to speak to people in such a disrespectful manner. This kind of attitude reflects poorly on the entire store. Definitely not the standard of service I expect from Waitrose.

   almost 10 months ago

1. Andy Watts ★★★★☆

   It always has what I want, service is decent, and I have fond memories of queueing here during lockdown. Bit pricey though as they have a monopoly on town centre groceries.

   almost 11 months ago
2. Peter Marshman ★☆☆☆☆

   Returned a pair of reading glasses only to be told only refund cash less than £5 or take a gift card even though the back of receipt says return for a refund. This is an absolute con!! I will never EVER shop in Waitrose or John Lewis again.

   1 year ago
3. Rob Stambrey ★★☆☆☆

   It’s Waitrose so food is good, but the tills are always ‘unmanned’ and the self service is every person for themselves as people jump the disorganised queue as it’s not obvious or organised! Open the tills!

   almost 3 years ago

1. Zohaib Pannu ★★★★★

   Everything of store is very organized good. But the security system of store is not good in the entrance no security alarm are set. If some just enter in the store and bring something without paying and just return back from entrance its very easy for him/her. The security officer performed his duties in very good way but its not possible for him to cover all the loop holes of security in waitrose so you should must set security alarm in the entrance.

   almost 3 years ago
2. Paul Wingfield (PWingers) ★★★★★

   Great store. While many items are expensive, some are better value than the cheapest of stores. There are some products that you can't get anywhere else too.

   almost 3 years ago
3. J DREWITT ★★★★★

   Always a nice shopping experience and Staff are nice and helpful too.

   almost 3 years ago

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