Costcutter

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Reviews

1. Aleksandra Mendykowska ★☆☆☆☆

   DO NOT ORDER PARCELS HERE THEY KEEP THEM AND WILL NOT ACCEPT THE CODE YOU HAVE BEEN SENT BY COURIER HORRIBLE AND RUDE MAN

   almost 3 months ago
2. Martin Xavier ★☆☆☆☆

   “Today I went to buy Lindt chocolates, and they sold me some that had already expired in August 2025. You need to be careful with this shop—please check the date before you buy.”

   almost 5 months ago
3. Peter S ★☆☆☆☆

   Warning. Do not try to use the drop off parcel service from this shop. Although listed as a drop off point for fedex, they refused to accept a parcel that was paid and book for collection there. The box size was “too big” even though it was 50cmx25cm With so many options, you’d think they would want to encourage people into their shop, not send people away. Use food link a few paces down the road.

   1 year ago

1. LoreDana Malafronte ★☆☆☆☆

   Extremely rude customer service after picking up an Amazon package! The man raised his voice and was very very rude and even had the arrogance to suggest I should never collect an Amazon parcel from his shop again! When scanning the barcode, he raised his voice saying my hand was moving too much. I asked him why he was raising his voice for something he could simply ask nicely for. This is the second occasion he’s been rude and I will take him up on his suggestion to never go to his shop again and I would advise others to think twice.

   1 year ago
2. Al-Noor Popat ★☆☆☆☆

   Paid nearly £19 for a box of 12 stella bottles asked specifically for them to be cold and they were warm!! Uber gave me a 79p credit lol.... who wants warm beer! .... what a rip off won't be ordering from there again

   almost 3 years ago
3. Hannah ★☆☆☆☆

   Most expensive shop in the area, might as well go to Harrods for the price. But alas this is Brentford not a wealthy area. Basic economics: better value= more customers, more customers =more sales, more sales = more profit. They should try it, the community would be pleased.

   almost 4 years ago

1. D Jeffrey ★★★☆☆

   Nice little store, people are chill. They used to overcharge before so i stopped going unless i had to so not happened lately, I see the owner said it makes no sense because its a franchise, well it does if you put the money in your pocked instead of the till. Lol good one

   almost 5 years ago
2. Sabina Krsikova ★☆☆☆☆

   Ordered of Uber eats a couple of times, and for the second time yesterday wrong items have been delivered to me (3 items have been incorrect). Ridiculous will not be ordering again the staff should of called me up to let me know if the items that I wanted weren’t available not just send me random ‘Jamaican vegetable patties’ and Bombay bad boy pot noodle.

   almost 5 years ago
3. Sabina Chanel ★☆☆☆☆

   Ordered of Uber eats a couple of times, and for the second time yesterday wrong items have been delivered to me (3 items have been incorrect). Ridiculous will not be ordering again the staff should of called me up to let me know if the items that I wanted weren’t available not just send me random ‘Jamaican vegetable patties’ and Bombay bad boy pot noodle.

   almost 5 years ago

1. E L-W ★☆☆☆☆

   In the last two days I was shouted at, yelled and insulted in this shop by staff as well as the owner of the shop himself. And the saddest thing is that it happened over the the small issue which could have been resolved within minutes. Over the time I bought a few cheap tokens from the shop for my kids but as expected they usually wouldn’t last more than a day. I never made a fuss over it and simply asked children not to buy anything from there anymore but kids are kids so yesterday they bought another toy for mere £2.00. Unfortunately, this toy fell apart even quicker within 10 minutes of coming out of package. Now I was upset because no matter how cheap it is it still cost money so I went to the shop hoping to exchange it or get a refund. Big Mistake! Shop assistant just rudely dismissed me ! Seeing that the argument going nowhere I asked for a manager or the shop owner and was told to come back next day. I went back which was Another Big Mistake maybe even Bigger ! The shop owner even didn’t try to listen to me ! Within minutes he got agitated and aggressive. All my pleads to calm down and try to solve the problem peacefully made him even more angry. He ended up yelling Get Out ! When I mentioned complaint he shouted do whatever you want! Get out! Go ! I was shooshed out of the shop like a dog. Now well, not everything is about the money in this world, those £2.0 would not make neither of us richer. No matter how Grand the owner of the Brentford Costcutter shop I don’t think he has any rights to treat people in this manner. I have always thought that the very essence of retail enterprise is customer satisfaction well probably for this shop it is just simple greed I hope you will find this review helpful and hopefully your experience with this shop will be different from mine.

   more 6 years ago

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