Budgens

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Reviews

1. Anna Teira ★☆☆☆☆

   I was very disappointed at how I was treated this evening by a man at the counter (who claimed to be a manager) This store has no knowledge of consumer rights and the stores duty to ensure that the goods they sell, are of good quality. I bought a chocolate bar from the store this evening, one that I get almost everyday and noticed that the taste was very different, almost a muted sour taste (unusual for a Kit Kat bar), I then turned over to look at the date of expiry and it turns out that the chocolate is to go off in 2 weeks time. I went back to the store with 2 thirds of a chocolate bar left and explained the issue to the 'manager' hoping I could get a replacement.. The store refused to replace the item ( a 75p chocolate bar) and are happy to sell off tasting chocolate until the very last day it expires on the shop floor even though a consumer has complained to them that the chocolate bar already tastes off. The store made all types of ridiculous excuses about why the taste was off even mentioning that the chocolate has different flavours, clearly having no idea what they were talking about as the flavour I got was the original plain old Kit Kat bar. It's the last time I will visit the store just based on that principle alone. They clearly have no duty of care to consumers on the quality of their goods and I could not trust them to sell me anything else. Consumers please be warned!

   almost 3 months ago
2. Hesper Almeida ★★★★★

   Good Staff and good availability of products.

   almost 11 months ago
3. Charlie Smith ★★★★★

   Exceptional Service at Budgens – A Shining Example Set by Akhi & Team I want to take a moment to highlight the outstanding service I consistently receive at Budgens, thanks to Akhi and his exceptional team. In an era where customer service can often feel impersonal, Akhi and his colleagues bring an energy that is both welcoming and professional, setting a gold standard for what a convenience store experience should be. From the moment you step inside, you’re greeted with warmth and genuine hospitality. Akhi himself is a true asset—his efficiency, attention to detail, and ability to handle even the busiest rushes with a smile make every visit a pleasure. It’s clear that he leads by example, fostering an environment where teamwork thrives and customers feel valued. What truly sets this team apart is their ability to go above and beyond. Whether it’s helping locate an item, offering quick and friendly conversation, or ensuring the store remains impeccably organized, Akhi and his friends make every effort to create a seamless shopping experience. Consistency is key in any business, and this Budgens delivers that in abundance. I’ve come to rely on their friendly service and dedication, and I know many others feel the same. It’s rare to find a team that operates with such a strong sense of community and customer care, but Akhi and his colleagues do exactly that—day in and day out. Management should know they have an incredible team on their hands. If you’re looking for employees who embody professionalism, dedication, and a true commitment to customer satisfaction, look no further than Akhi and friends. They don’t just represent Budgens; they elevate it. Highly recommended!

   1 year ago

1. Brook Demissie ★★★☆☆

   Most items are available in the mini market but the front desk receptionist lack some humbleness.

   1 year ago
2. Sarah ★☆☆☆☆

   Amex charge of £5 and card payments of £3. Ridiculous and the staff are extremely pervy. Avoid this Budgens.

   almost 2 years ago

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