M & S FOODHALL

Reviews

1. amanda kearns ★★★★★

   I have been shopping at M&S in Sutton for years, I just want to say how amazing all their staff, I have never had one bad experience. All the staff who I have encountered have an excellent customer service approach, well done to you all x

   1 month ago
2. Andrei S ★☆☆☆☆

   One of the worst Marks & Spencer branches I’ve visited. I’ve been overcharged on food items several times — the price charged at the till is often higher than the price shown on the shelf, so you really need to check your receipt carefully. The staff are generally not very welcoming or helpful and often seem uninterested. In particular, one lady at the self-checkout tills was rude and treated customers as if they were thieves. Shelves are frequently understocked as well. I used to shop here every day, but I now avoid it and take my money elsewhere.

   1 month ago
3. Vincent Vincent ★★☆☆☆

   I go in to buy a sandwich, I'm looking in between the £6 sandwich, or something a little more reasonable. Then I spot a cheddar blank. My god ,m,s,used to do nice food, this debacle had what could be described as a cheddar, but uuugggh they've slapped a load of axel grease all over it. They call it margarine, but come on 'it's vile .

   almost 2 months ago

1. Natalie Hang ★☆☆☆☆

   On 13 November, at about 6:45, staff Joan treated us with the worst attitude. Just leave the store and couldn't help typing it while walking home. We were trying to pay with a gift card at the self-serve till, and she came over to offer help. She saw our card and moved us to the other till. She tried to swipe the gift card but it didn't go through, she kept swiping it hard which left my card with lots of swipe marks. She started her impatient attitude, throwing the card reader, making “tsk” with her mouth, murmuring What's that(she meant the card). And my partner and I could definitely feel her impatient and impoliteness. That was the worst customer service I have ever experienced in Sutton High Street. It wasn't busy, we weren't being impolite to her, could barely believe it happened in the M&S. We were about to pay by card but we felt humiliated and we ended up giving up the purchase. Nobody could experience customer service like that. We are not thieves and didn't do anything wrong.

   almost 3 months ago

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