Boots Pharmacy Leeds, Rothwell

Reviews

1. Julie Lunn ★★★★★

   Local and handy, staff very helpful.

   almost 9 months ago
2. Nadya Ivanova ★☆☆☆☆

   This is the MOST APPALLING BOOTS BRANCH I have ever been !!! I’ve ended up paying a fine of £100, 3 months after picking up a prescription in this place, BECAUSE OF SOMEONE’S NEGLIGENCE … Reading the reviews, looks I’m not the only one …5 years ago someone else had the same issue … and nothings change since then … Not going there even for a single toothpaste !!!

   1 year ago
3. Alexandra ★★☆☆☆

   Here’s my experience from being here for over a year: Never answer the phone and some of us don’t have time to rush down to the pharmacy just when we need to ask a single question. They never ever have my medication in stock. I struggle with migraines and they never stock it, despite me collecting the same medication every month.. I understand that a prescription is needed prior to dispensing, but when you have a regular customer I don’t understand why it’s so hard to not stock it preemptively? Especially since the medication acts as a pain relief so it’s literally a PRN and quite crucial in whether or not I’m going to struggle badly in pain or not. They were also messing my nana around who was just trying to help me out because I work nights. They didn’t tell her there and then what was needed in order to issue a prescription so instead wasted more time of hers when she can’t be messing around for things like this. Please take my review and implement some change, it’s like the lottery when I go down to get my prescription.. will they have it? Will I have to trail round other pharmacies? or just suffer all weekend with no meds because they don’t ‘stock’ it? I can’t even change pharmacies because this is the only one open weekends.. what a waste!

   1 year ago

1. Gary Davies ★★★★★

   Just want to praise the pharmacist who I saw on Saturday afternoon. I had had constipation since a recent heart attack and was worried about what laxatives I could take given the meds I am on. He spent plenty of time reviewing and explaining what was safe. A credit to the company.

   1 year ago
2. G W ★☆☆☆☆

   30 years I’ve been shopping in this Boots store. Today I needed to call in on my way home from work. As I walked in the store they took one look at me in my work overalls and set the alarm off. Telling me to empty my pockets and leave. I hadn’t even touched the product I’d gone in to buy. They then preceded to look clueless as I took the product to the till and paid. I hope they review the footage and realise how ridiculous they are. I also had to explain to my daughter what social bias means. I won’t be back.

   almost 2 years ago
3. Maureen Murrell ★☆☆☆☆

   Never answer the phone. Lack of staff.

   almost 3 years ago

1. Jay Caddick ★★☆☆☆

   Cancelled our flu jabs the other week. Rebooked and now cancelled my husbands again with under an hours notice. Just really poor service.

   almost 3 years ago
2. fallon buxton ★★★★★

   I visited this branch today to pick up a prescription. I was surved by Marjorie and she literally made my day! Such a wonderful human being and obviously great service!

   almost 5 years ago
3. Stephen Clayforth ★★★☆☆

   Although the Pharmacy staff are pleasant there does not seem to be enough of them. They also get basics wrong. I have used this pharmacy for several years and get my regular medicines through them but they keep getting it wrong either forgetting to order it or getting the wrong things then blame the doctors surgery for their mistakes. You have to spend 15 - 20 minutes on the phone, including having to ring back because if it isn't answered it automatically disconnects you, before somebody deigns to answer it. However they cannot be that busy because I have seen them chatting away in the back room whilst customers are waiting to be served at both the pharmacy and the general sales desk. Most of these problems seem to occur when they change the staff around, which seems to happen on a regular basis. Perhaps if they retained the staff then there would be fewer problems.

   more 6 years ago

1. Brian Morley ★★★★★

   Recently my wife was visiting her daughter overseas. Almost at store closing time her daughter asked her to take some medication for her granddaughter. We arrived at the store as the staff were ready to leave. My wife was very distressed as she would be unable to take the medication on her flight early next day. The staff took her into the store calmed her & endeavoured to determine what it was she needed. Eventually they understood her need & provided the necessary medication. Fantastic, service beyond the call of duty. Cannot thank those involved enough. A credit to the store.

   more 7 years ago

FAQs