ALDI

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Reviews

1. Louise McNestrie ★★★★☆

   A wide range of products available and a lot bigger inside then what it looks like from outside. Lots of stock available with a good selection of middle isle products Staff at the self service tills were lovely and friendly talking with all customers and engaging with them in a joking way Just not sure if there is onsite parking

   almost 2 months ago
2. Moggy Ginty ★★★★☆

   Staff dress up for the spirit of Christmas. Cashier while working non stop, make time for cheery greeting.

   almost 2 months ago
3. Silly Monkey ★☆☆☆☆

   Visited today around 1 p.m. and noticed something quite unprofessional at the self-checkout area. Two staff members , a tall, slim Black male (around 6’4”) and a large white female with reddish hair, were having a very explicit conversation about their personal activities outside of work. While it’s fine for colleagues to be friendly, discussing sexual matters so openly in front of customers is inappropriate and uncomfortable to witness. It would be good for management to remind staff to keep personal conversations private and maintain a professional environment while on duty.

   almost 4 months ago

1. I I ★☆☆☆☆

   I had very awful and shameful experience, yesterday evening at the Streatham site with the cashier named DAISY. Was around 17:30 when I was about to pay for the shopping and the lady accused me and assuming of stealing a kids juice that my 1 year old son was drinking. I told her that I am regular customer and that was my property, So I explained that I always purchase kids snacks and drink from the store for my son as he loves it, to always have on the go when I need. So she’s insisted that I stole it stopped the queue and continued calling security. I told the security the same thing that was my property that I purchased prior coming to the store and to check the cctv footage to double check. Everything was cleared and solved with the security at the end, but she stated that she’s was having a “ A bad day “ that’s why she seemed unhappy and unprofessional.

   almost 4 months ago
2. Philip Payne ★★☆☆☆

   Good value for money on a more limited range of lines than the nearby Tesco and Sainsbury's stores. Shopping baskets tend to be dirty and look unhygienic. Generally friendly staff. Unfortunately, they now have a new policy that they only open self-service machines when a queue builds up. So, you can expect to queue even when there are machines available! That's not customer focussed, Aldi!!

   almost 3 years ago
3. R S ★☆☆☆☆

   Staff think it’s okay to go through customers bag without asking and without permission. They accuse customers of theft before they have even left the store (of items which were purchased from another store). Customer’s personal space was invaded and her property touched after they asked 5+ times to ask her before grabbing her stuff. Clear racial profiling here. Every member of staff including security needs to be sacked.

   almost 3 years ago

1. Jade Dill ★★★☆☆

   The staff are good and Aldi is unbeatable on price this is my usual supermarket. Please be careful I had my bag stolen a few months ago whilst shopping. The security guard did absolutely nothing he was useless. The manager checked the CCTV and told me a man was following me around the shop and waited for the opportunity to steal my bag. Please make sure you always have your bag around your body and locked. Be aware of who is behind you and try and avoid the shop when it's really busy.

   almost 3 years ago
2. Gardening Heartsing ★☆☆☆☆

   First off, I'd like to say that there are two or three check out staff who work here who are absolutely lovely, really pleasant and kind. If I could give them five stars separately, then I would. Unfortunately, overall, I find the customer service in this branch to not be that great and would rather go to other supermarkets from now on. They may be more expensive but at least for the most part, the staff seem to have a nicer attitude towards customers. After waiting a while to speak to a manager, I was told that I would need to go out on to the shop floor to find one. I asked if I could give the feedback online and I was told that I could do in a rather uninterested way. I asked for the name of the member of staff I wanted to give the feedback on but this was ignored. I finally got to speak to the manager and have never come across one who blames the perception of the customer for their poor experience with the staff in their shop rather than take on board (and not just on some face value, superficial level) what the customer is trying to say to them. Especially when the customer in person is speaking to them in a calm, polite manner. It seemed that in his view, I should understand that Aldi Streatham is a very busy, stressful environment and that staff may need to shout to make themselves heard. He knows the member of staff is a very nice person and wouldn't be deliberately offensive. My point was that people can speak in a loud voice and still be polite and pleasant rather than abrupt and irritated. But any negative experience I had was down to my perception according to him. The fact that the manager himself was present when the member of staff at the closed check out was, in my opinion, very impolite in how she informed me that the check out was closed, and didn't say anything to her at the time, to me says a lot about how things are done at Aldi Streatham. When I brought up the fact (in my opinion) that his body language seemed to show that he wasn't interested in what I was saying and that I was bothering him, this again was down to my perception. My response that the majority of communication between humans happens through body language, was completely dismissed by him and his opinion was that humans communicate mainly through words. That is his view but perhaps he might want to look into what communication experts say regarding non verbal communication. Anyway, I mentioned to him that I might take this further and this has all been reported to the customer service helpline and while I suspect nothing much if anything will happen, at least the person I spoke to on the phone was very nice and understanding. She said it had been sent to the store management team, hopefully there'll be some positive changes but that's not something I'll be aware of as I don't think I'll be going there again. Morrisons Streatham was so much nicer, I used to love going there and that's not something I usually say about supermarkets.

   almost 3 years ago
3. Respect Integrity ★☆☆☆☆

   Exceptional store, helpful staff, abysmal security! Don't know what happened to the old security personnel but the new staff absolutely terrible really take their job far too seriously which is not a bad thing in some cases but this store is not exactly the final word in luxury! Rotate security staff, fix self service tills! 5/10 heading to the dogs, go to M&S next door. Poor

   almost 3 years ago

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