Awful, awful pharmacy. The staff just ignore you. And when you finally do get served they shout out all your personal details and sometimes even share what meds you’re collecting with the rest of the customer, which is always fun! There’s a massive queue and the bloke is training a member of staff?! Prescription sent by docs BEFORE 9am and still not ready at 6pm! I wonder if they realise their customers are most likely feeling unwell. Changing pharmacy and WILL NOT be back - awful!
Alan Kershaw★★★★★
Good service and 90% of the time they have stock
Ella★☆☆☆☆
Appalling customer service from the manager Neil (Well’s, Queensway) who protects his staff when they make mistakes by scapegoating customers with bullying tactics including gaslighting, hostility, a belligerent attitude, argumentative approach and a condescending, reprimanding tone instead of focusing on proactive customer service that prioritises customer retention by showing humility and apologising or at the very least opting to save face by being polite and exercising good judgment about the long term view so as not to lose customers.
graham sanders★☆☆☆☆
Visited doctor on Monday and prescription sent, we had signed up for delivery, Friday came still no medication, telephoned to be told it was down for delivery next Tuesday, had to go and collect and the staff were so disorganised would not recommend.
Martin Jones★☆☆☆☆
Great if you want to stand around for 20 minutes waiting to be served while you watch the staff chatting away in the back.
steve barker★☆☆☆☆
Received my prescription yesterday (Tuesday)only to find when I got home there was a box missing, this is the 4th time this has happened,when I rang to inform them.i was told to bring all my meds back even thou I'd opened 2 of them to fill my daily tablet holder,never told this on the 3 occasions that my meds wernt correct,tbh I am made to feel like am lieing and feel extreamly awkward to ring and report this,I have to take this missing med as its a blood thinner and I have been advised by my doctor that just stopping this medication will be extreamly dangerous to my health and would cause me to have heart attack I shouldn't feel bad when some one hasn't done there job right and missed my medication outi feel if they talked less and concentrated on doing a service maybe this wouldn't happen I deserve to be treated with respect as I am respectful to them it's a 2 way thing don't you think!!!am forced to make a bad review due to the way iv been treated by the pharmacist now I have had a text to say its ready to pick up,you have to stop been awkward when I have missing medication as its in house that's to blame and not me,my wife rang to ask why I have to take all my meds back and surprise surprise he couldn't answer her like I said I wasn't asked to do this on 3 other occasions,and why should I go to another pharmacy when iv done nothing wrong from now on I will check my meds whillst still in shop
Paul Handley★★★☆☆
Very helpful, pleasant and friendly staff...once you eventually get served! Most times when you go in there is a queue of people waiting to be served when they have 3 to 5 people busy in the back. They either need dedicated customer facing staff, more staff...or better management.
Richard★☆☆☆☆
I was told wrong information for a product I needed for my daughter which I purchased from the pharmacy by the staff. I tried to return the item only to be told I couldn’t by Neil Alun even though I was told wrong information about the product! I’m very disappointed with the customer service and I advise anyone to avoid this place.
Caitlin D★★☆☆☆
Very very slow. There are always 3 - 4 staff in the back so if the queue is building up, it's probably an idea to have more than 1 person helping customers, no? And a number of times I have finally got to the front, only for the person at the desk to disappear for 5 minutes before I'm served. Today I actually had to call out to them to ask them to serve me, only to be told "Oh sorry, thought you were being served." By who?! I have a repeat prescription that's prepaid, it shouldn't take 15-20 mins to pick up every single time I go.
I mean, I hate to be critical and they are friendly enough once you get to finally speak to them, but it's just not efficient.
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FAQs
What is the address of Well Pharmacy?
Well Pharmacy is located at 2 Queensway, Morley, Leeds LS27 9BQ, UK
What is the phone number of Well Pharmacy?
You can contact Well Pharmacy at +44 113 253 3335
How can I get to Well Pharmacy?
You can find directions to Well Pharmacy by following this map link
