Boots Pharmacy Hebden Bridge

Reviews

1. D Taylor ★☆☆☆☆

   Don’t expect any kind of welcome service from this pharmacy, especially if you have young children! I visited with my 2 year old and 1 year old to collect a prescription for my older child. When the cashier checked it on the system I was asked, abruptly, if it was needed today. Even though it had been ordered by the doctor 24 hours previous. I explained, politely that I had travelled into town especially and ideally I’d like to collect it because parking and bringing the two little ones out again tomorrow would be quite tough for me. I was told they would check if it was in stock and if it was they’d do it. I waited patiently (no other customers in the shop at this point) meanwhile my two year old who is potty training had an accident. I again, politely asked if there was somewhere I might be able to change her to which I was told simply ‘no’. I was left to get down on the dirty floor in the shop and have to clean poo from my daughter’s pants and trousers in view of a few standing customers. I might add with no update on where the prescription was. I cleaned up my daughter off the filthy floor and then asked if indeed they had the prescription in stock. No one had updated me. I was then asked ‘what name was it again?’ By the same 2 people who I had spoken to on arrival. I’ll re iterate that the shop was not bursting at the seams with customers. It wouldn’t be difficult to forget which customer it was with two young children, the one year old in the pram was now crying at this point. When they finally came back with the prescription I was asked, as you usually are to confirm the name, date of birth and address which I did, omitting the postcode, thinking that would suffice. But no, this lady was determined to keep me in this shop longer and make this experience more stressful for me with now a 2 year old tugging at me to go home and a crying baby asked me then to confirm the full postcode. Never have I written a google review before but this absolutely dire and quite frankly upsetting service made me feel compelled to do so.

   1 year ago
2. Andrew Guttridge ★☆☆☆☆

   Booked for the flu jab online- but apparently this store doesn't do or didn't have any under 65 flu jabs. Considering how much boots spammed me reminding me of my appointment you'd think they would also be able to change online bookings so they know certain stores won't do under 65 flu jabs, you put your date of birth in the system, surely this info is then sent to the boots store and someone somewhere at boots could have let me know!

   almost 2 years ago
3. Jack Wearside ★★☆☆☆

   They seem to be really struggling with the workload here since closing the other branch in Hebden. The staff are trying their best, but are overwhelmed, the store is often full of waiting customers, there are stock shortages and on one occasion I had to return four times to get the prescription filled. Boots need to look at what they can do to improve this store.

   almost 3 years ago

1. Gillian Whitehead ★☆☆☆☆

   As usual partial prescription even though they've had it 8 days l BRACE myself as this happens so so often. This was Friday was told casually might be here Sat or Monday possibly Tue.lts evident not me who cares.

   almost 3 years ago
2. Andy Coates ★☆☆☆☆

   This Boots was fine before they closed the other Boots in Hebden Bridge. Now the staff try their best but are having to manage double the workload which isn't sustainable. I think the staff really try and this is the fault of Boots. We need two pharmacies in Hebden Bridge.

   almost 4 years ago
3. David Bell ★★☆☆☆

   How a company can slip in such a short time. My wife picked up my prescription on our way on holiday. I was one item missing, I was told it came in three days after the rest, I can only assume Helen ? Was having a bad day I will sort that out when I get back. Bring back Lynn and the staff from valley Road

   almost 4 years ago

1. Dylan Wilby ★☆☆☆☆

   Incredibly slow staff who made me jump through numerous hoops to get emergency medication. The process to get this medication, which has been very straightforward and easy at different pharmacies, was long and stressful and exacerbated the condition which I was collecting the medication for. I returned to the pharmacy an hour after ordering the medication, as instructed, only to have to wait 45 minutes while they prepared the medication and checked all the same information I'd already given them several times. I then had to pay nearly £10 for 3 days of medicine. This led me to miss several trains for a work engagement (after having already rescheduled it due to the medication not being ready for an hour). Not fit for purpose and highly, highly inaccessible to people with disabilities.

   almost 4 years ago

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