Wicker Pharmacy

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Reviews

1. Ulka Chandini Pendit ★★★★★

   It was Christmas Eve at 6 pm, raining, and I was feeling extremely unwell. I had to come to this pharmacy to collect a prescription that was out of stock at Boots. The receptionist at my GP kindly called to change the pharmacy so I could get it here. At first, the staff member wasn’t able to find my prescription when I mentioned my date of birth. I then showed him the barcode from my prescription, and he asked me to write down my name and date of birth. I really appreciated this, as I was struggling to talk due to my illness and it made the process much easier and more comfortable for me. I was cold, hungry, barely able to speak, and completely exhausted. The staff member was incredibly kind and patient. He took the time to answer my questions about the medication, as I didn’t fully understand how to apply it, and he even checked with his manager to make sure the advice was correct. I sat down there for a while and applied the medication, feeling very grateful. On a day when I felt so unwell, being treated with kindness made a huge difference. This pharmacy is far better than others I’ve been to, where staff offered little help or advice and were not very friendly. I had been waiting three days for this prescription because it didn’t go through the system properly after my doctor’s appointment, and I had already been sick for days before seeing the doctor. So the support and care I received here meant a lot to me.

   1 month ago
2. Mohamed Omar ★☆☆☆☆

   I am extremely upset with the way I was treated during my recent visit. I came in to collect a repeat prescription for my child, and the pharmacist refused to provide the remaining medication, claiming it had expired. When I tried to resolve the issue, the manager’s behaviour was shockingly dismissive and unprofessional. Instead of helping me understand the situation or offering a solution, I was met with rudeness and complete lack of empathy especially considering this was medication my child needed urgently. To make matters worse, while I was explaining my concerns, another staff member stood nearby and laughed. Watching staff treat a parent in distress like that was unbelievable and completely inappropriate for a healthcare environment. Please see the attacthed image for further clarification These are people entrusted with our wellbeing, yet I was met with disrespect, zero compassion, and no willingness to assist. I have since taken down details of what happened and will be raising this with my GP and the appropriate channels, because no one seeking essential medication for a child should be treated this way.

   almost 2 months ago
3. Rj Jj ★★★★★

   I visited last week after a few sips of wine triggered my asthma. Was seriously short of breath and wheezing heavily. The staff were amazing and helped me out straight away with a reliever inhaler, no questions asked. I was visiting from London and didn't have any of my own inhalers with me so you can imagine how panicked I was. The staff really were a Godsend. They watched over me until my airways opened up and I felt better, then allowed me to keep the inhaler. Forever indebted to the staff @ Wicker

   almost 2 months ago

1. Charlie ★☆☆☆☆

   couldn't tell you how disgustingly rude the old man was when my partner was getting their flu jab - not the first time he was rude to us either. looked down on us bc we look young

   almost 3 months ago
2. خالد علي احمد الورشفاني ★★★★★

   Very helpful people. Do you know that you can have a discount if you pay in advance for your medication? It is even cheaper and a lot easier.

   almost 3 years ago
3. ghasimr g ★★★★☆

   Hi,had to call them to check if they had antibiotics in stock. The staff member was good and told me they might have part of it in stock. And the other half I have to pick up another day. The staff was helpful and friendly on the phone and good customer service. Would call them again. Hope this helps

   almost 3 years ago

1. Michael Warner ★★★★☆

   Very well stocked pharmacy, and always happy to offer advice, open late near city centre

   almost 3 years ago
2. Emma Beaumont ★★★☆☆

   I miscounted my supply of meds before going away, then realising I wouldn’t have enough I rang this pharmacy for advice. The older woman who answered the phone obviously then thought she had muted it or was out of earshot, as she started talking about me to her colleagues saying “who does that, who leaves it until the day before they go away? She’s saying she doesn’t have enough” etc. In a very nasty tone. When I had just told her that I’d made a mistake in counting my supply and that I was very worried about it, rather than that I had just left it. Quite unkind and unprofessional. Other than that, when I arrived at the pharmacy the rest of the staff were helpful and friendly, particularly the pharmacist.

   almost 3 years ago
3. Neill Calvert ★★★★★

   Last night. Old confused unwell man wanted to buy bandage, but kind pharmacist took time and persisted in telling the man he needed urgent medical care for serious infection. Despite man's reluctantance, phamarcist gently persuaded the man to wait for taxi which pharmacy paid for. Exceptional service and kindness. Great job!

   almost 3 years ago

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