DrinkSupermarket

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Reviews

1. Cristina Iftinchi ★☆☆☆☆

   Absolutely rubbish company they didn't send my parcel and it was a Christmas present for a colleague! I should receive my parcel by 17.12.25 latest 19.12.25 and I still don't have the parcel. They refused to refund or cancel my order and contact centre is useless.... Absolutely disappointed and they ruined my surprise!!!! RUBBISH

   almost 3 months ago
2. Christopher Beynon ★☆☆☆☆

   Bought a 300th limited edition of Remy Martin cognac and a totally different bottle turned up. I’ve called and called them they keep me on hold then cut my call off Avoid,avoid,avoid They will not answer my calls

   almost 3 months ago
3. Richard Tice ★☆☆☆☆

   I ordered drinks for a company in Gloucester. They sent them to the billing address in Southampton. Took days for customer services to come back to me and even then they were dismissive and rude. Telling me that I was wrong. I know I put the shipping address in correctly because I was googling the address as I was putting it in. I only got the one response. They’ve ignored everything since. Terrible company. Terrible customer service. DO NOT USE!

   almost 3 months ago

1. Zoe Hallsworth ★★★★★

   Brilliant customer service! We had an issue with delivery because yodel are horrific, but in speaking to the marvellous Payal on the phone she kept me updated and sent out a new order via fedex which arrived the next morning and was much appreciated. Thank you Payal for going above and beyond

   almost 4 months ago
2. Mali Sharpe ★☆☆☆☆

   I purchased 20 cases of non alcoholic Kopparberg cider. I was emailed two days later that there was a pricing error. They offered me out of goodwill to "Proceed with the order by paying for one case at the correct price of £14.49, and we’ll include three additional cases at no extra cost or cancel the order entirely, in which case we’ll issue you a full refund.". i asked for them to refund me the order (so that i could actually make the £14.49 payment) and that i would then make the 14.49 purchase ""Hello If you would like to refund me the amount I originally paid and then I will make the £14.49 payment after I receive the refund into my account. Regards". They sent the refund and i made the £14.49 payment. After that they got in touch with me again saying "I hope you are well and apologise for the delayed response. Please place the order as usual for the 1 case and I will speak with the management regarding the 24 bottles offer we provided previously. Once you have placed the order, please email us the order confirmation number.". All seemed to be going well until i got another message 3 days later saying "It appears there was a mix-up on my part — I had mentioned that you would receive three cases free of charge, but I’ve since realised I misunderstood the information provided by our team. I’m truly sorry for any confusion or disappointment this may have caused. As a gesture of goodwill, we’d be happy to offer you the three cases at the same price you paid for your initial order, rather than at the standard rate." So two acts of fault, both of which had been paid for by myself, with the latest being carried through until they suddenly decide they don't want to go ahead and give me that offer anymore and WANT TO CHARGE ME for the privilege of the product they already mispriced and then tried to offer me for free. They then tried to worm out of it by saying " it was clarified that the goodwill offer was to either receive a full refund (which you requested and we have honoured) or to receive three cases for the price you initially paid - which I misunderstood for offering 3 cases free of charge. " as if somehow me being clear and honest with them from the start about the buying procedure and them accepting what was happening to the point of me giving them a confirmation number, somehow indicated that i picked a full refund and to cancel the transaction entirely. To date there has been no change in their stance and thus have been reported to trading standards for misleading business practices and breach of contract. BUYER BEWARE terrible customer service, terrible business practices with VERY questionable integrity.

   almost 5 months ago
3. Tim Thornton ★☆☆☆☆

   Problems with FedEx in delivering - it was also impossible to contact them. Then found a third of the order had got broken in transit. They agreed to take the remnants back for a refund, but I only received the refund weeks after they'd received the order back and I threatened them with a chargeback via my cord company.

   almost 3 years ago

1. Simon ★☆☆☆☆

   Total shower of a company as is FedEx their courier. Stay well clear of them both. They get your order wrong. Continually tell you it's coming the next day and it doesn't. FedEx break it and then try to claim it was delivered intact with no problems. This is just hassle after hassle. Order now and you might just get your order for next xmas. If I could have given them no stars I would have. Avoid.

   almost 3 years ago
2. Stuart Brooks ★★★★★

   My first experience of using Drinks Supermarket and I was very impressed. Ordering online was simple and the products are very good value for money. Delivery was very fast too. The courier had damaged one of the packages so I called DS and spoke to Vishal who was extremely understanding and helpful. He sorted everything out with no fuss. I would definitely recommend this business and will order again.

   almost 3 years ago
3. KG Shabba ★★★★★

   Recently made an order with DrinkSupermarket via their website. Was sceptic at first due to the varied reviews on Google. Very friendly customer service in regards to order updates over the phone and ETA on delivery. The delivery was made, was sitting out in heavy rain and was packed very well where the boxes were found to be dry when unpacked. I would be definitely using their service again.

   almost 3 years ago

1. Adam Grayson ★☆☆☆☆

   Appalling 'customer service' or lack thereof. Aren't refunding two broken/undelivered items or a failed 'Next Day'deliverh, after taking 72 hour to delivered.

   almost 3 years ago

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