DFS Chester Chester

Reviews

1. Paul Geddes ★★★★★

   Great service from enthusiastic staff. Quality produvts. Welll done.

   almost 8 months ago
2. Ash Moon ★★★★★

   Lots of nice products on display in a clean well organised showroom. I went there to sit on and try out a couch I was purchasing online, it was on display and perfect for what I was looking for. Highly recommended.

   almost 11 months ago
3. Massive Baggy ★☆☆☆☆

   Well I’m well and truly sick of being messed around by this clown circus now, the DFS business has a 72 hour turn around time to answer and question or confirm something. We have had our sofa delivered which is the wrong orientation and clearly not what was ordered as per our order form. The delivery guys came and clearly noticed it was wrong but dumped it and disappeared leaving us with completely the wrong shape sofa in our lounge. So far 9 days have elapsed and very little contact has actually happened. We tried to call the 0800 DFS number and all you get is a human robot that reads you a script that they have 72 hours to respond. Now the store want my 77 year old mother to go hunting for a batch number to see what the mistake is……I literally don’t care what their mistake is I want a resolution ASAP. I’ve been a customer of DFS since it began and we’ve had numerous sofa over the years but now I’m going to avoid this particular branch like the plague. I’m actually starting to get angry about this now

   almost 11 months ago

1. Sian Connell ★☆☆☆☆

   Appalling. Can not put into enough words without losing impact of such an horrendous experience. Every member of staff I encountered at Chester up to regional manager, absolute first class disgrace. Dishonest, disrespectful, worst customer service I have ever experienced. They almost admit that, on the phone, when trying to extort money. They are actually worth paying to go away. I was threatened with men and vans coming to my home to collect my furniture. Told if I didn't pay a relatively small excess because they calculated discount wrongly, I would owe 3 times the amount of cancelled order. Chester store and it's regional manager, be ashamed, ask for customer service training, and change the vile culture in your nasty shop

   1 year ago
2. Darren Jamieson ★☆☆☆☆

   Ordered a sofa in November 2024 from Chester. The sales guy was pretty good, and well informed. He sold me the care plan, but he explained it very well and appreciated his sales technique working in sales myself. I got on with him. The sofa wasn't delivered until January, but I knew this in advance. That was fine. The issue was the damage caused to me newly-restored parquet wood flooring by the delivery guys. I pointed it out to them, and they took photos - telling me they'd report that, and head office would be in touch in 24-48hrs. When they left I was worried what would happen if they didn't report it so, to head that off, I contacted DFS myself over social media (Twitter, or X). They responded very quickly, and proceeded to inform me no report had been made by the delivery drivers. As no report had been made, they wouldn't accept liability. Apparently if they don't submit a report while they are there, then they've not accepted liability and they won't cover the damage. They've refused to give details of their insurance provider, and I'm left having to get the floor restoration company back out to fix the damage they have caused. After checking their replies on X, I can see they have a lot of customers where this has happened. They seem to cause damage (which happens, it's unavoidable) but then lie to customers saying they'll report it. When they don't report it, they refuse to accept they've caused the damage. If you do shop with DFS, and they cause damage in your home, you MUST make sure they report the damage then and there. If they walk out of your house without doing it, they won't report it. It seems to be how they do business.

   1 year ago
3. margaret thomas ★★★★★

   Made welcome at the store, salesperson left us to look around. The lady Jessica, was extremely helpful & very pleasant when we had decided on the suite we had chosen. There was no pressure to buy.

   almost 3 years ago

1. Ryan Sheppard ★☆☆☆☆

   Sales person was initially very helpful when requesting information on sofas and offering complimentary drinks. They offered to half the delivery cost as a deal sweetener. When it came to placing the order the sales person was extremely pushy when attempting to sell us the '5 year protection package' for £££'s despite it being insisted that we didn't want the plan, making us feel extremely uncomfortable. The sales person also tried to push a 'leather care kit' onto us which we didn't want. They then told us that if we didn't use their leather care kit to maintain the sofa that it would invalidate our warranty (lies). They eventually accepted no for an answer and we progressed to paying for the sofa. We asked for the half price delivery as had been offered only to be told that they would not honour that. The sales person summoned their manager who explained to us that as we did not purchase the care plan that they would not be willing to offer any reduction to the delivery cost. At this point we walked out of the store. An extremely poor level of service. Would not recommend shopping here at all.

   almost 3 years ago
2. Tomos Hughes ★★★★★

   Thank you very much to Callum for making the process of buying my first sofa easy and enjoyable. Callum was spot on and I would highly recommend him.

   almost 3 years ago
3. Steve Forster ★★☆☆☆

   Poor customer service. Delays in the processing of our order due to two mistakes on the paperwork. Then when the two sofas arrived they were different colours. Trying to contact the store was impossible. 'Customer Services' don't return your calls. After many years of being a loyal customer we will get our next one from elsewhere.

   almost 4 years ago

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