Absolutely splendid and very helpful staff been going there for the past 10 year's wouldn't go anywhere else, Mark G
Went in to buy a bike for my son for his 16th birthday my son found the bike he wanted. Paid £600 in cash took the bike straight home, my son rode it home and also had a go on it the day after. The day after i bought it the bike ran out of charge so my son put it on charge, the charging light turned a solid green once the bike was fully charged we took it off charge for the bike not to turn on this is less than 24hrs since purchase and the bike broke. I called the shop the day after and explain that we had charged it and it wasn't turning on they asked me to take it back for them to look at it, I left the bike with them for half an hour went back into the shop to be told they had discovered the problem. The problem was where the two wires meet they should be in a black box but they had found out it had been taped together. All checks should have been done on the bike it shouldn't need fixing less than 24hrs after purchasing. I was lucky I got my money back because it was in the seven days, the bike has been put back up for sale in store.
The worst shop I've ever been in. Got a laptop off of them—the worst money I've ever spent, and here's why: - They do not check the laptops they receive. They were completely unaware of its issues --> I very quickly after purchase had to bring it back for repair which lasted 2 weeks, during which not a single phone call has been made to let me know what was happening, when would it be ready, or anything at all. - the male staff, including their manager, are completely incompetent when it comes to customer service, and I worked in hospitality. using words like: "I'm being nice to you" - less than 3 months later the laptop stops working again. took it back for repair, left my details, again no communication whatsoever. went to check on it 2 weeks later to find out the same manager lost my details. - I tried to open the laptop with the supposed repair to find out the laptop is in a slightly better shape than when I left it with them. The system is still not functional but this time they left a piece of genius behind: their own Apple account --> which means I cannot open the laptop due to not having the email or the password of the genius who did this!!!!!!! Do yourself a favour, and run from this shop like it's on fire. Not worth spending the money or breath on them!
I had a fantastic experience with Rob, who is the General Manager, at Harperhey. I came across him at the city center store and ask if he could keep an eye out for the new Harry Potter game, Legacy. Not only did he deliver within 24 hours. He called me and kept it safe until I could collect. He is always happy and has a positive outlook.
What a fantastic experience I have had over the last couple of days. I can’t speak highly enough of the staff at this store. From beginning to end, the staff were extremely helpful. Communication was excellent, both online and in person. (Michaela and store manager) The quality of the goods I purchased was genuinely outstanding and it’s all backed up by a very generous store guarantee/warranty. I was actually very impressed by the quality and quantity of all the stock tbh. I won’t hesitate to use this place again or recommend to family and friends. Well done everyone, especially the super helpful and friendly store manager. (The regional manager deserves a mention too). Well done all!
These people have ruined my phone, I left it with them in brand new condition and they returned it broke with dents and scratches.. DO NOT TRUST THEM , THEY EITHER HAVE JEALOUS STAFF MEMBERS or Simply RACIST ONES .. DO NOT TRUST THEM WITH YOUR ELECTRONICS .!! they even scratched my brand new rare watch last time which I had to end up selling , I don't know if they ruin the items on purpose or swap them thinking the customers will never find out .. I'm going to make sure the complaint goes much further unless they they pay for a new one........... 27th Jan Update, I requested the regional manager to watch the CCTV footage to find out who broke my phone . he responded by saying he viewed the CCTV footage of the day I handed it in and the day I came to collect it. Which means he avoided watching the most important part (the duration of the time it was in their shop) another sign they're hiding somthing . I knew they weren't going to admit breaking it anyway . I thought maybe just maybe they'll be honest and admit that it's their fault .. Like I said before I have put in a complaint against them and will be taking it much much further.
We were about to buy a second hand TV, we have thought TV was ok and staff didn't even warn us. We went to cashier to pay and saw that TV bottom and back part completely broken! And they were still trying to sell the TV to the customers like that. Keep away from these cheaters!!
Disgusting treatment from the staff. My dad tried returning an electric scooter just to have a repair done on the mud guard after 7 days of use bcz the mud guard is rivited above the wheel. He had a 12 month warranty on it and the shop policy states to return an item within 14 days of purchase to get a refund. He only wanted a mud guard repairing under the warranty but after being told by a lady who works there that my dad had purposely damaged the mud guard he then said he wanted to return it for a refund but was refused that also. DO NOT RECOMMEND ELECTRIC SCOOTERS FROM THIS SHOP!!!
CGX Harpurhey is located at CGX, Unit 6, Harpurhey Shopping Centre, Manchester M9 4DH, UK
You can contact CGX Harpurhey at +44 161 203 6313
You can find directions to CGX Harpurhey by following this map link