New Birkdale Clinic Liverpool, Waterloo

Reviews

1. Felicia Lumpz ★★★★★

   Absolutely brilliant company all round. Despite unforseen circumstances with my originally agreed surgeon, I was promptly given a series of options to rebook. One of which included going with a different surgeon. On the same day. This meant staying a night before nearby. The owner personally resolved this, booked me a complimentary hotel,meal, travel refunds, and got me to and from the surgery. The New surgeon I worked with.was exceptional, meticulous and a true artist. I can't thank him, the owner or the amazing nurses and admin staff enough. Highly recommended

   almost 7 months ago
2. Emma Haughton ★★★★★

   After years of being unhappy of my side profile I booked in for a consultation with Dr Dutta for chin lipo. When I walked into the clinic it was spacious clean and welcoming. Carol on reception was the first person I saw and she greeted me and was super polite and friendly, I instantly felt relaxed about my decision to at least speak to someone about fixing my biggest insecurity. I met with Dr Dutta, he was lovely and before going in to the detail trying to sell me something he asked why I was there, why I wanted the surgery and I felt like I was pitching to him not the other way around which was nice to not feel pressured and talked at! He wanted to fully understand why I was wanting to change my appearance telling me I had a happy face and my insecurity was something others wouldn’t look at and notice. But after explaining and him understanding he suggested chin lipo with necktite, something I hadn’t heard of but he explained the benefits of tightening the skin after lipo, and showed me in the mirror the potential that could be achieved. The most important thing he reiterated was he was not able to achieve perfection, which I was totally happy with him being upfront and not overpromising something that couldn’t be achieved. He didn’t want to take my money and run he gave me all the facts and information about the procedure, the aftercare and told me to go away and think about if I really wanted it. There was no pressure at all, and I felt like he genuinely cared about his work and wanted to get to know me. After this I went through to a nurse who gave me the price and availability again with no pressure to book there and then. After speaking to my husband and having a long think over the weekend I decided I really wanted the surgery and after other consultations with other clinics New Birkdale was the place to do it due to the staff putting me at ease and being so caring! I went in for surgery and everything was explained again, I had a lovely nurse who looked after me before and after surgery and the anaesthetist also talked with me about my concerns of going under as I’d never been put to sleep before. Upon coming round I was immediately sick and the 2 nurses who were at my side monitoring me were immediately there to reassure and calm me down and I was given an anti sickness medication and left to sleep for a couple of hours. After a came round I was given toast and coffee and only let out once they were happy I’d eaten passed water and had someone to pick me up. Not once did I feel rushed to usher me out as soon as possible- the care and compassion shown by the nurses were amazing! I’ve had a couple of follow ups where I am healing very nicely. I was given advice and massaging techniques and was told 3-6 months is when I would expect to see results due to swelling. I’m 8 weeks since surgery and already seen a huge improvement where I have been on holiday with my husband and felt confident enough to have a photoshoot with my husband, even buying one showing off my new side profile! I have another follow up appointment with Dr Dutta in a couple of weeks and cannot wait to thank him and all the team for my wonderful experience and giving me my confidence back. I’m so glad I booked that initial consultation just to see what was possible!

   almost 10 months ago
3. Vic H (VCH) ★★★★★

   I Had surgery here in March 2022 with Dr Hardy. I cannot fault the service I received from initial consultation to the final after care appointment. All staff I encountered were friendly and professional throughout my appointments and surgery. I woke up starving and asked for a sandwich (still a bit drowsy) and one arrived within around 10 minutes! I was not rushed out of hospital, I was quite eager to get home to bed but the nurse wanted me to stay longer which I did. I’m shocked to read some of the negative reviews. I’m so pleased with my results, three years on too. Two of my friends have also attended here for the same surgery with no issues. I would recommend and would go back if needed.

   almost 10 months ago

1. Kevin ★★★★★

   Mr De Gado is a fantastic surgeon. He is kind, understanding and listened to me during my consultation . I had Upper Blepharoplasty. I am 4 weeks post op. Mr De Gado is, very caring. I felt I was in safe hands from the day I had my consultation with him. The results are amazing. It's made such a difference to face. All the staff are lovely and took time to talk to me. Jodie my patient coordinator is such a lovely and approachable person. Carol on reception is very welcoming and a lovely person to talk to I was so nervous on the the day of surgery as I decided to have General Anaesthetic. The anaesthetist put my mind at rest and took time to talk to me, she was such a lovely person. Every member of staff I came in to contact with was highly professional but super friendly and caring. I would highly recommend Mr De Gado and the New Birkdake Clinic to anybody who is considering surgery

   1 year ago
2. V.G ★☆☆☆☆

   Before considering any work done at this practice, I strongly advise you to carefully evaluate your options. In 2021, I underwent an uplift and breast implants, and I found the subsequent aftercare experience to be awful. Recently, I have raised concerns about the apparent movement and malrotation of my breast implants. I was informed that I would need to pay for another consultation with Dr. Hardy to assess this issue, as it has only been approximately four years since my previous procedure. I strongly recommend avoiding this practice, as I deeply regret not doing so sooner.

   1 year ago
3. Cloe Hall ★☆☆☆☆

   Had a breast enlargement plus mastopexy june/july 2021 Not happy with them at all. Wouldnt say they are enlarged or lifted i am the same size as i was before. I went back to Dr Hardy and he didnt care. He said i would have to pay if i wanted them redone.

   almost 3 years ago

1. Olivia Harding ★★★★★

   Honestly I cannot thank the New Birkdale Clibic team enough! All the nurses are so welcoming, caring and friendly, they made me feel so at ease and the process was so easy going. They made sure there was nothing I needed, they were always on hand, they made me anything I wanted to eat and all in all their service is honestly amazing I cannot recommend this company enough! The surgeon Mr Hardy was excellent he talked me through my whole procedure and made sure I was relaxed and comfortable. I am so in love with my results and cannot thank you all enough!

   almost 3 years ago
2. Stazia Morrill ★★★★★

   Dr hardy is the best surgeon ever . Not one complication with my breasts and healed magnificently I didn’t have one single complication even though I flew 3 days after despite surgeons advice . Booking again for lipo now

   almost 3 years ago
3. Hayley Nelson ★★★★★

   I had my breast implants fitted around 6 years ago with new birkdale clinic but in Rotherham, I had been having breast implant illness symptoms and also muscular pain so I decided I wanted to have them removed, I realised that the clinic I originally went to no longer exists so I chose the Liverpool branch instead. I am extremely happy with the results so far I am only one week post operation, I was well looked after from start to finish and I highly recommend MR HARDY as my recovery has been superb.

   almost 3 years ago

1. Sophie Monaghan ★☆☆☆☆

   Paid for a consultation where I wished to discuss the possibility of a breast reduction. Arrived after driving 45 minutes at the clinic to be greeted by a receptionist with an aghast expression on her face whose first words were ‘there’s no children allowed!’ whilst staring at my two year old sat nicely and silently in his pram. I stated that nowhere on the booking email or text message had it stated this. Another, far more pleasant and professional, receptionist appeared to see the situation unfolding and came to speak to me. She said she would ask her manager if my child could attend with me. She returned and said the child could accompany me. The first receptionist then returned and asked me for ID. I said this, again, was not mentioned and I don’t routinely carry around my passport etc. She then said I’d just have to bring it before surgery - considering I haven’t even discussed what surgery I want yet it felt a bit presumptuous! I completed the apparently required documentation, 6 pages of signatures etc. to then be told the surgeon would not allow the child in. But it was ok! I could just leave him outside! Apart from the one younger lady who tried her best to remedy the situation - I would avoid this place like the plague. Considering you’re about to spend a significant amount of money on something that is usually not urgent and optional - it really should have a much better customer service, better patient centred care approach. They offered to rebook my appointment (obviously without my germ ridden, distracting child), but if this is the way they treat you BEFORE getting your money, I hate to imagine the aftercare!! AVOID!

   almost 4 years ago

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