After browsing and discussing a lot, we finally made our decision at Sofology. The staff were helpful and patient throughout the process. Special thanks to Jimmy for his support and guidance, it really made the experience easier. We’re happy with our choice!
We chose Sofology thinking that by paying more, we’d get better quality and service. Unfortunately, that couldn’t be further from the truth. We ordered a sofa bed and footstool, which were delivered to our new house. Shockingly, the sofa bed arrived without feet, making it unusable. We were told the feet should be inside the sofa – they weren’t. Without feet, the bed scratched our brand new floor when opened. When we complained, Sofology took no responsibility and offered a mere £50 as a “gesture of goodwill” – nowhere near the cost of the damage caused. To make matters worse, it took 20 days for the missing feet to arrive – after endless calls and emails, each time receiving a new excuse. At one point, they claimed our address wasn’t listed, even though they had delivered the sofa there. And finally, when the feet did arrive – they sent the wrong ones (cheap plastic instead of the Walnut wood we ordered). We’ve now emailed twice again with no response. I have all emails and recorded phone calls. So if you’re considering Sofology, just imagine going through a problem like this. Based on our experience, it will be met with delays, excuses, and zero accountability. Avoid.
I had an extremely disappointing experience with Sofology. When I placed my order, I was promised 100% that my sofas would be delivered within five weeks. Not only did Sofology fail to keep this promise, but the delivery ended up taking over three months — more than double the original timeframe. What made the situation even worse was the complete lack of customer service. Every time I tried to call, nobody picked up the phone. I also sent emails, and none of them were answered. The level of communication was absolutely unacceptable. Overall, this has been one of the worst shopping experiences I’ve ever had. I would not recommend Sofology to anyone, and I will certainly never buy from them again.
Place was amazing but the prices were extortionate but the sofa's and tables etc were elegant. If money is not an issue then it's worth the visit. They also do payment plans too so it depends on whether you don't mind being in debt. Customer service is great and friendly.
I purchased a plaza set full options, 2xloveseats + 2x3 seaters sofa approx. £10k -waited two months for delivery. Finally delivered 20/02. I ask you is this a sofa? (see photos). You can put your fist through the gap. Reported immediately. Technician sent to rectify 16/02, and no difference. I want it replaced they refuse and say there is no fault.... I'm going to cancel the whole order. Stay Away. Order 3523263/2. Oh, I forgot to mention their SofaRescue team is subcontracted, managed to scratch up the parquet - they fobbed me off to ClearaBee to get it fixed. JUST A DISASTER to deal with. I repeat stay away. UPDATE 19/03/2024 - 1 MONTH AFTER RECIEPT. TO THE SOCIAL MEDIA TEAM: NO NOTHING HAS BEEN RESOLVED!! MY EMAILS HAVE BEEN IGNORED AND NO ONE HAS GOTTEN IN TOUCH. THE SOFA IS STILL UNUSABLE, THE FLOOR IS STILL DAMAGED. NEITHER SOFOLOGY OR SOFARESCUE - CLEARBEE HAVE BEEN IN CONTACT. I HAVE BEEN BUSY WITH A FAMILY MEDICAL EMERGANCY FOR PAST TWO WEEKS. I HAVE SENT EMAILS AND CALLED - I WANT A REPLACEMENT OR REFUND PLUS THE DAMAGE TO MY FLOOR FIXED.
Last night on the 13th of March 2023 was the first time visiting Sofology. Being a first time buyer myself and my partner are looking for a great sofa to fit our needs & style. Unfortunately, our experience was awful, feeling very uncomfortable & awkward. I appreciate staff should welcome us into the store & maybe saying a bit about how it is best to look around at the sofas e.g. colour selection booklets, however if a customer explains they just want to have a peaceful browse first, this general means leave the customer alone to look & discuss between themselves first. Jumping on a customer and then repeating you don’t work on commission but then pushing to find out more and more about us isn’t a great look & looks to me like a push for a sale. Understand that if a customer is interested in a sofa, they will ask the questions they need. Through this experience we have purchased somewhere else on the same night and we will definitely not be returning to this store and have told others of our awful experience. Final note to add, it was your female employee who gave this bad customer service.
Came into the shop today with the intentions of just browsing in the Brent Cross store. Spoke to a member of staff named Phillip. Was a pleasure to talk too, knowledge and engaging. But not in anyway impeding. We ended up purchasing a new leather sofa. Really happy with the time and personable approach. True professional service.
Placed an order on 16 October in store. We knew exactly what we wanted and the lead time was 7 weeks which was perfect! Now they are saying the sofas won't enter their network before 19 December which is 10 weeks from date of order! This is very MISLEADING! No one to answer the phone and when they answer can't help in any way, all they say is if you wish to complain choose option 3! No one answers on option 3 obviously! BEWARE and don't trust their lead times, just trying to sell without keeping their promise on the date! That's not quite funny when people are moving homes and have no furniture coming up to Christmas!
Excellent choice of sofas. Fizz was the perfect salesperson -extremely helpful, knowledgeable and friendly. He understood our needs really well and the whole experience was enjoyable. I wouldn’t bother going else! You’ll save yourself a lot of time.
Sofology Brent Cross is located at Unit A, Brent Cross Retail Park, Tilling Rd, Brent Cross, London NW2 1LS, UK
You can contact Sofology Brent Cross at +44 344 481 8028
You can find directions to Sofology Brent Cross by following this map link
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