DFS Brent Cross London, Brent Cross

Reviews

1. Lord Al-Tayeb ★★★★★

   I recently purchased a sofa from DFS and I couldn't be happier with the entire experience. From the moment I walked into the showroom, the staff were friendly, knowledgeable, and really helped me find the perfect piece for my home. Update* Moved house bought another sofa again still 10 10 customer service The ordering process was smooth and straightforward, and delivery was right on schedule. The sofa itself is incredibly comfortable, stylish, and clearly made with quality materials. You can really tell it’s built to last. I also appreciated the care advice provided at the time of purchase, which has helped me keep the sofa looking as good as new. I would absolutely recommend DFS to anyone looking for well-made furniture and top-notch customer service.

   almost 11 months ago
2. Brandon G ★★★★★

   I recently purchased a sofa and couldn't be happier with both the product and the service I received. A big shoutout to Ayman , who made the whole experience smooth and stress-free. He was incredibly helpful, answering all my questions with patience and clarity, and made sure I felt confident in my choice.

   1 year ago
3. Tuoyo-E ★★★★☆

   With Land of Leather long out of existence, this remains your best choice for affordable quality furniture, if you don't want to build Ikea furniture. There are two other furniture stores in this retail park and when you step into them you realise just how reasonable DFS is in comparison to other options.

   1 year ago

1. Ewelina ★★★★★

   We have been approached by Aisha when looking at a sofa we have absolutely fell in love with. We had a few questions to ask and they were all answered accordingly. Although we didn’t buy the sofa on the day, Aisha was really lovely and helpful and we will definitely come back to order the sofa when we are ready. Other members of staff were also very friendly and welcoming into the store.

   1 year ago
2. Naana Sarmaah ★★★★★

   Alona at DFS helped my mum and I, when we visited the store to really elevate my mums house, she choose exception colours and style that suited my mums taste and gave us a very detailed, professional and polite service whilst in store. The store is perfect to really visualise what suggestions the staff make cause they really know their stuff… thank you so much alona, our sofas are amazing

   1 year ago
3. Jigna Loladia ★★★★☆

   Can give 5 star however had to wait long time before can find someone to help with my questions. Need more staff however Priya was excellent in helping to choose

   almost 3 years ago

1. Diane Merryfield ★★★☆☆

   Was ok, but didn't have a vast range of small sofas, which I was looking for. Didn't appear to be any staff to help, so just wandered round and then out as couldn't find what I wanted. Good shop if you are looking for big furniture though.

   almost 3 years ago
2. Beel A. ★☆☆☆☆

   Just had someone from the service team out, aka ‘Mr No’. Clearly came with the intention of refusing any serious work needed to be done with the sofa, despite being within warranty. We’ve had the sofa less than 2 years (cloth sofa) and you can feel the bare wood on the armrests, as well as the springs that have completely lost their spring properties, but he said this is all natural and so DFS won’t fix it. When he could be helpful with the cushions and figuring out why they had gone lumpy and had lines in them, he told us ‘just so you know, I’m not here to plump your cushions’. Rubbish service, arrogant and abrupt service guy, if you think you’ll get aftercare with DFS think again.

   almost 3 years ago
3. Robert R ★☆☆☆☆

   Been a customer who has ordered 3 sofas in 6 years...We are certainly what you call a returning customer. We went to the Brent Cross store today to browse. ( this normally always results in us purchasing). We saw the 'Halen' sofa in the Brent Cross store. We are then told that, in the store room they have one in tan leather. This being the color we wanted. It had been for a customer who no longer wanted the sofa, so was immediately available. We then had £154 taken of the sale price as the store manager knew we are 'good customers'. This brought the total cost down to £2195. We then wait for the sale rep to talk over some details with the manager for a second time, to see if they will do a further reduction off the sofa care insurance. After being in store for nearly two hours. We are then told the sofa is actually not available. Even though are about to go over finance approval. To compensate us we were then offered the same sofa , for £99 off the orginal price, opposed to the £154 offered earlier. We would also need to wait 14 weeks for delivery. I explained that seeing we had bought three sofas in six years , and had been messed about , is the manager not able to just reduce by the extra £54, so that we are getting the same deal as originally given to us. Which seemed a reasonable request. We were told no! So opposed to them making a £2195 sale , if they only matched the original discount of £154 . They decided not too. They let a regular customer Walk out the door with immense dissatisfaction over how they are treated. All for the sake of £54 , and all this considering it was the stores error. Makes 0 business sense. How not to treat good paying customers .

   almost 3 years ago

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