Dunelm London, Brent Cross

Reviews

1. Rajini Murali ★★★★☆

   I used to love wandering the aisles of Dunelm – it felt like stepping into a little treasure trove where a friendly smile was always just a question away. Lately, though, it seems the staff are few and far between, and you often find yourself waiting a while before anyone can lend a hand. It’s a shame, because those days of easy, happy shopping are still what make the store feel like a proper home‑away‑from‑home.

   almost 9 months ago
2. Katalin Megyesi ★☆☆☆☆

   We have bought a nest of tables from this Dunelm. There was one show piece out and one box for sale on the shelf under it. We have noticed that the box was open but as it was the only one we took it to the Till to buy it. There was a member of staff there and we asked why the box is open and what if something is missing. Her respond was that “they Just probably checked the box it should have everything in it” so we took her work for it. What a mistake that was. When we got home and decided to assemble we realised all the screws were missing. Instead of dealing with dunelm we did order the missing screws and paid £10 for them. Once the table was assembled we noticed several scratches on both tables and the edges were also peeling off. Decided to inspect the box and came to the realisation that it was a customer return but they managed to remove the name and address on the postage label but it still had some barcodes and that it was DHL who delivered it to customer. So basically they sold us a customer return with missing parts and damaged. They Just casually put the customer return back on the shopfloor to resell it on full price. Completely unprofession and clueless people. I am very upset and now thinking if I should even waste my valuable time to try to sort this out…

   almost 9 months ago
3. Maria Stolarska ★☆☆☆☆

   I am a regular customer at Dunelm and shop there frequently. I am extremely disappointed with the service I recently received, particularly from the manager who handled my complaint, named Rekha. I understand that product quality can vary, so I always try to choose carefully. I purchased a toilet seat from the store, and upon unboxing it at home, I immediately noticed the poor quality. I returned to the store the next day to request a refund. After initially speaking with a few staff members, I was directed to Rekha. I clearly explained the issue, showed her the product, and pointed out the parts that did not meet an acceptable standard. Despite this, Rekha repeatedly refused my request, basing her refusal on a single comment I had made earlier to another staff member, where I mentioned that I didn’t like the seat. I explained that I did not like it because of the poor quality I could only assess after removing the packaging. The product was not fit for purpose—therefore I am entitled to return it. However, the manager was dismissive, repeatedly refused to acknowledge the issue, and declined to process the return. The interaction left me frustrated and extremely disappointed. As a loyal customer, I expected a basic level of respect and understanding. While the item itself was not expensive, the principle is important. I have since purchased a replacement seat from another brand and am very pleased with it. I will be contacting Customer Service, but I felt it necessary to share this experience. Customers should be aware that, according to the staff in this store, opening a product to properly inspect its quality may result in being denied the right to return it.

   almost 9 months ago

1. Miela Berhane ★★★★★

   Excellent made to measure service. Coli and Christy did fantastic job measuring and installing. Was worth the wait given how busy they are. Thank you so much.

   almost 9 months ago
2. sachin patel ★☆☆☆☆

   The worse service for made to measure products! Never delivered the goods, fitter turned up, nothing to fit! Wasted a day off my work. Branch never pick up the phone. Customer service cannot help. They ask me to chase with the branch -how can I? They don’t pick up the phone up. Surely customer care should do the chasing. Rang around 30-40 times over a few days- what’s the point of the phone and no messaging service? The most useless made to measure firm. Still don’t have my goods. Now have to waste a day to go into branch to find where my goods are ( will probably have to go in the stockroom to find it myself), refund and typically from a big firm-no apology ! Oh- been told goods were delivered to my house, used the UPS tracking number- was not delivered here! Feel sorry for the fitter tbh Do not recommend anything unless you are buying the goods in your hands and walking away it. Update 17/9/25 The fitter turned up Left early as had a meeting. Not completed Job and turned up without the tracker! Another wasted day off work. Absolutely useless. Can’t get hold of the store. Have to call customer care who can’t help with in-store orders. Koli the fitter says I need to call Zeeshan at the store who is useless. So they left early to go a meeting ? But not finish my job. Why am I the customer calling the store?!?! I paid you thousands. Have spent so much time with this useless company. No compensation. Will have to get legal involved now. These are custom fitted products. Which by the way fit like regular products so makes no difference. Also the fitter left my wife in crying state. Not bat an eyelid of care. Never put a penny in this company pocket again. But once again a large company has zero care. Also they gave me another person details in full from last year !

   almost 11 months ago
3. C Brooks ★★★★★

   Great service from the assistant manager. She sorted out an issue that the general manager had ignored. Great customer focused service. Professional and helpful. The GM could learn a lot about customer service and satisfaction from his assistant manager. Heating in store is poor. The staff are working in cold conditions.

   almost 3 years ago

1. M M ★★★★☆

   Great customer service!! A job well done to both Trisha and May. They have shown exemplary customer service and help. Good collection of home related items. The store aisles are a bit narrow though to accommodate the vast selection.

   almost 3 years ago
2. Jordan Stirland ★★★★☆

   Decent store. Clean and quiet. There is a large range of items that can give most shoppers what they are looking for. Only down point would be the slowness of the queuing and tills. I think that they need a couple of more staff available to jump on quickly when it gets busy.

   almost 3 years ago
3. saba samary ★★★★★

   Very good prices and lovely home decors to buy! Very helpful staff as well they sorted out my carpet and curtains with best available delivery dates. They also have fun toys & treats for kids.

   almost 3 years ago

1. Neha Nama ★★★★☆

   Good place to buy things at okish prices. Decent options available for house holds, kitchen n bathroom. Parking is easy and very much accessible.

   almost 4 years ago

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