Aram Store London

Reviews

1. G W ★★★★★

   Excellent customer service. I bought an Acerbis Lokum glass table which broke as the glass was only 2mm thick in places, so clearly not fit for the purpose. Acerbis refused to replace. Or acknowledge that a table with the depth of a wine glass can not be anything other than dangerous. Aram offered several options and replaced the table at their cost. And we’re responsive, helpful and excellent in dealing with this. So I cannot recommend Acerbis glass tables. But I recommend Aram whole heartedly.

   almost 8 months ago
2. Kira Mutsa ★★☆☆☆

   Lovely store with really nice pieces, staff were dismissive and so rude. I ended up going to Angel to twentytwentyone to buy the lamp just because the staff were so terrible. What a shame because it’s a really nice shop.

   almost 9 months ago
3. Elliott James Sainsbury ★★☆☆☆

   If you want to go look at great design while people look at you with total disdain, Aram is the place. The staff are incredibly rude, totally ignoring you and when you do interact they’re pretty dismissive and curt. I’ve noticed this every single time I’ve been there, and on some other reviews. I’ve literally spent money elsewhere for items I would’ve bought from Aram if I’d been treated more warmly / had questions answered etc. The good points - it’s great to see some lesser-known designer’s pieces in person, and the space is beautiful.

   1 year ago

1. Yvonne L ★★★☆☆

   Beautiful selection and a well-established premier design shop with a long history in London. I was disappointed by the professional service I received with my recent order at the store. The two staff I interacted were friendly but not professional and I would have expected for all the staff to be well trained about their order and delivery workflow and enthusiastic about helping buyers. I was not sent an order confirmation after I made the order in person until I called to ask again. I was told that the courier would contact me to arrange delivery time; this was not the case. The staff who received my phone call about the order confirmation was not apologetic at all and didn’t quite understand why I called or took it seriously why I might be concerned about not getting the email. I received the product delivery today but it was very carelessly packaged - all the paper tapes had ripped or wasn’t sealed properly on all 3 sides so the parcel actually wasn’t closed on any side, held together by the main two vertical tapes one of which was also ripped. I almost panicked because I thought maybe someone had opened and stolen the product since the courier they use did not require signature and just left the parcel on the ground floor - another detail that made me disappointed in Aram’s customer service. Luckily the product was not damaged.

   1 year ago
2. Joe Watson ★★★☆☆

   Good store but opening times are wrong.. Says open on sunday on google map but it’s actually closed…

   almost 3 years ago
3. Lera ★★★★★

   The delivery service they use (Atlas of London) is top notch; very impressed at how expertly and efficiently they maneuvered my sofa module through a narrow hallway. Do keep in mind that if ordering made-to-order Italian (or elsewhere in the region) furniture shortly before August, your delivery time might be a month or so longer than usual! I was ordering an Arflex Strips module that has a large number of configuration options, and the module initially was input wrong (armrest on wrong side). This is easy to catch, as long as you make sure to double-check all looks good at checkout! The staff is great at not making you feel rushed.

   almost 3 years ago

1. Nasrin ★★★★★

   Wow, the best furniere shop experience I had in a long time. Amazing selection, super helpful and friendly staff and fast delivery times. 6 *

   almost 3 years ago
2. gina lai ★★★★★

   Staff with good knowledge of furniture. You don’t feel being stalked as staff just leave you to browse and are available when you need to ask questions. Spacious store space with high quality furniture in central London

   almost 4 years ago
3. J H ★★★★★

   The better than John Lewis of furniture.... I hope you don’t mind the review. Have been buying here and recommending for 15 years.

   more 6 years ago

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