Fishpools Waltham Cross

Reviews

1. Angie Redmond ★☆☆☆☆

   I am extremely disappointed with my recent experience at Fishpools. I ordered a sofa in April and, after an initial wait of 12 weeks, it was delivered faulty . Although mistakes happen, what has followed has been beyond unacceptable. I agreed to a replacement and was told it would take around 7 weeks. It has now been 12 weeks and the only contact I have had with Fishpools during that time is when I have reached out to them myself. I was not provided with any updates and , it seems, have been expected to wait indefinitely for the faulty sofa to be replaced. When I did push for a delivery date, that date came and went – again without any update from Fishpools. As soon as I stressed that I now wish to cancel the order due to the delays and the inconvenience, they finally suggested another delivery date - but this was not a date I was able to accept (being 5 weeks late). I have been a loyal customer for years and my family has spent thousands of pounds in this store, so the lack of response and care has been incredibly frustrating. I have followed every step asked of me, yet I’ve been left completely in the dark for weeks. It has been exhausting and incredibly stressful. I honestly believed this company cared about the people who keep them in business. This experience has proved the opposite. No customer should ever be treated like this — especially not one who has supported the company for years. The delay and the lack of communication have caused significant inconvenience, and I am now having to cancel the entire order and exercise my rights to a full refund, which I am currently in the process of fighting for - even to the point where I have contacted their CEO to try and get a resolution. I am again being ignored by Customer Services. It’s such a shame that what should have been a simple replacement has turned into such a stressful and time-consuming process. I am just grateful that I am protected under UK Consumer law. Based on my experience, I would warn others to beware. Fishpools seriously needs to rethink how it treats its customers, because this level of service is completely unacceptable.

   almost 8 months ago
2. Zainab Hasafa ★★★★★

   I love Fishpools. The quality of the furniture is great. Delivery guys were brilliant, making sure not a scratch happens to my door or floor. Customer service is second to none, the staff is very helpful and kind. Brad is so helpful and professional, went above and beyond to help. Big thank you to all of the team. I am grateful that I am still able to enjoy shopping with smiley faces and great customer service.

   almost 9 months ago
3. Molly Summer Clarke ★★★★★

   5/5 Review for Adrian Haywood – Oak Dining Table Sale I recently purchased an oak dining table from Fishpools. I couldn’t be happier with the experience. The table is beautifully crafted, solid, and exactly as described — the quality of the wood and finish exceeded my expectations. Adrian was professional, responsive, and a pleasure to deal with throughout the process. Communication was clear, collection/delivery was smooth, and the item was well cared for. Such a great service and lovely customer care from Adrian.

   almost 9 months ago

1. Daniel Hodgson ★★★★★

   I contacted the store via the website and received a quick response from Brad. Brad was absolutely outstanding. He is very experienced and knowledgeable, remained in regular contact with me to secure a large piece of wall art, organised all the payment and delivery (I was only available on certain days). He kept me updated, remained in regular contact (replied the same day to emails, for example), and really made me feel 100% confident with the purchase and delivery to the point of installation on the wall. What a fantastic service! I can not recommend him enough. Great to see and highly recommended.

   almost 10 months ago
2. Esi Quartey ★★★★★

   Vitaliya in the decor department was amazing! She helped me create a stunning faux flower arrangement with a vase super fabulous and exactly what I wanted. Fantastic service!

   1 year ago
3. Fayzur Rahman ★☆☆☆☆

   Purchased a dining table and chair. The chairs didnt last over a year. All of them started to split even without use. They replaced the one thats split and those split again. They refused to exchange for another type of chair and gave a partial refund based on usage. Three years and all the chairs have split. The real issue here is that they are selling poor quality products and they didnt acknowledge this issue. I wont be buying from here again!

   almost 3 years ago

1. Saleena Saeed ★★★★★

   Absolutely love Fishpools! They always have a beautiful range of furniture and ornaments for the house. They've recently decorated the whole shop with a Christmas theme! Definitely check it out!!

   almost 3 years ago
2. ali kazemian ★☆☆☆☆

   Three years ago, we bought a dining table and six chairs, but now, after three years, the leather covers of the chairs are torn. Although two years after we bought it, it got damaged over time and now it is completely rotten. The quality of the seat cover must be so awful that it rots so much within two or three years. I bought bed, two drawer night stand, dresser, mirror, and even a sideboard from this company. I had heard of this company, but it was nothing like what I had heard. More is expected from a company with many years of experience. All the items I bought have some kind of problem, but the quality of the dining table chairs is the worst.

   almost 3 years ago
3. Georgina Costas ★★★☆☆

   Nice quality furniture. Everything laid out nicely. Not really dedicated zones do you need to go around the whole shop. Wish I’d tried out the coffee shop too as it smelt lovely! Reasonable prices but not cheap. Lots of sales people around to help that don’t give you the ‘hard sell’. But, they don’t approach you (even when you’re down on the floor trying to open up an extending table). You need to ask for help and they are all willing to answer questions. Found it little bit odd when ordering. Had to stand on the path way to give details and pay, maybe a suggestion to have a dedicated place to do this? Found it a bit unsafe giving out personal details with other customers hovering and in ear distance.

   almost 3 years ago

1. Deepak Lakhani ★☆☆☆☆

   Bought a Dining Table with chairs for GBP 5000+. When I extend the table, one side leaves a gap of 3mm. The table looks very odd and the difference is noticeable. Spoke to Fishpools and they say that the manufacturer allows a 3mm difference when you extend it! This was never conveyed to me as their showroom table was perfect. Their reply: "The table is to specification. The manufacturer has a gap tolerance which allows the extending leaf to manoeuvre. This gap is within the tolerance and is not a fault."! Well, I have had tables all my life and not even once I have had a tolerence. Had this been discussed with me, I wouldn't have spent 5k on this set! They have washed their hands and asked me to refer to the Ombudsman which I will! Even the bottom part of the table stand (which is not visible) had 100's of marks, this too they say is normal! BEWARE! Make sure you ask all basic questions! I buy a new table, I need it in a Top class order! don't care if it is visible or not! Ombudsman and then courts?! Will update The guys who assembled the table were amazing! Only plus point! The sales guy are more empathetic than customer service lol! Sometimes when we read negative reviews, we ignore... I did the same.. please don't as negative reviews too are from genuine experiences!

   almost 4 years ago

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