DFS Beckton

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Reviews

1. Mr Choudhury ★★★★★

   ⭐⭐⭐⭐⭐ I had a great experience at the Becton DFS store when purchasing my sofa. From start to finish, the service was excellent. Mustak was incredibly helpful and friendly, taking the time to answer all our questions and making the whole process easy and enjoyable. The store manager was also fantastic – very welcoming, knowledgeable, and genuinely supportive. She actually came and sat with us and clearly explained the entire purchasing process, which really helped us understand everything and feel confident in our decision. Overall, it was a very positive and stress-free experience. Great customer service all round, and I wouldn’t hesitate to recommend this store to others.

   almost 3 months ago
2. Michael Nguyen ★★★★★

   Jade and Barry the 2 guys that delivered and fitted our sofa were amazing! could not fault them in any way! Estimated delivery time was 10am - 11am and they arrived at 10 and called 15mins before arrival, they were extremely careful bringing the sofa in and laid floor protectors where needed!! These guys are a credit to the company!!!

   almost 3 months ago
3. Melissa Patten ★★★★☆

   My experience with dfs was very good. I purchased a sofa from them today and I was informed of the things that could prevent my sofa from getting damaged . The do's and don't when receiving it. I was very pleased with the service and information that was given . Very fast processing and efficient. The sofa was a good price and good quality. I would recommend this company the staff was friendly and helpful.

   almost 5 months ago

1. Muhammad Azeem ★★★★★

   ⭐️⭐️⭐️⭐️⭐️ I had a great experience at DFS Beckton. The store has a large selection of furniture in all styles and price ranges, making it easy to find something to suit every budget and taste. From modern sofas to classic dining sets, everything is well displayed so you can get a real feel for how it might look at home. The staff were very helpful, courteous, and knowledgeable, taking the time to explain different options without being pushy. They guided me through fabric choices, delivery times, and finance plans with professionalism and patience. The store itself is spacious, well laid out, and easy to browse, with plenty of parking available nearby, which made the visit stress-free. I also appreciated the option to customise furniture to my needs – something not all stores offer. Overall, an excellent shopping experience. I’d definitely recommend DFS Beckton to anyone looking for quality furniture and friendly service.

   almost 6 months ago
2. S Ali ★★★★☆

   Clean and tidy store. Smells nice too. A huge variety of sofas. Kumar was friendly and welcoming. Have used DFS for many years. Great quality sofas that last for several years. The only thing I don't like - for the customer experience, whilst in store and discussing all the various options, add-ons etc instead of verbally relaying this information (it is hard to keep track) a visual aid is needed. I did request for all the information to be written down for me so I can refer to it later but was declined. This is also so I can go and compare with a nearby sofa retailer.

   almost 6 months ago
3. PRERNA MOHANTY ★☆☆☆☆

   Moin sales person at beckon dfs is very rude and aggressive. I reported to his colleague but not sure what action will be taken by dfs. So far I have good experience with dfs except today when he literally spoiled my Weekend. I am looking forward for an positive response from dfs.

   almost 3 years ago

1. Sohail Payami ★★★★☆

   Muin was helpful and professional during sales. Kumar helped us to move the Sofa into the van. Very polite and friendly man. Area of improvement for the store: It can be nice if you could arrange a delivery for clearance items within a reasonable timeframe, e.g. less than two weeks.

   almost 3 years ago
2. M C ★☆☆☆☆

   Moinul Islam is an unprofessional & rude sales assistant. Bought items almost worth 6k & had issues with delivery He called me & told me he’d give me a call back once he had looked further into the issue this was obviously a lie as he is now avoiding any contact & I still have not heard anything back from him I have also emailed him numerous times asking for a call back/resolution but he has ignored all emails. DFS customer services are a MASSIVE let down to there products. Moinul Islam Also made us fill out a customer survey which he was right in front of us looking over the answers & all most tell us what to put down. I am so disappointed in DFS & will be avoiding them in the future. I have spoken to 2-3 different advisors and was shocked at how they deal with customers even after admitting it was a fault on there end. DFS really lack in customer services & choose the most unprofessional & rudest people to represent them.

   almost 3 years ago
3. Jahid Khan ★☆☆☆☆

   Went to the store to purchase two sofa’s and two footstools. One of the staff member approached and asked if i needed any help; i said iv seen few online and wanted to see the sofa in person before purchasing it. Unfortunately they didn’t stock any of the ones I saw online. The staff member then instructs me to contact customer service to find out which store has it on display. I didn’t even know what number to call, asked for help “he goes check web site” very unprofessional. I was on the phone for 30mins before cancelling the call. I tried again in the afternoon and was told a similar sofa at Beckton had it on display. I visited the store again the next day. The same staff member approached me and said I hope your not a time waster! I couldn’t believe. Anyway i ignored him found the similar sofa and ordered the sofas online which cost £5k for 2 sofas.

   almost 3 years ago

1. Shaba Ali ★★☆☆☆

   They have some excellent sofas but the customer service is awful

   almost 3 years ago

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