British Heart Foundation Furniture & Electrical Cranbrook, Ilford

Reviews

1. A P ★☆☆☆☆

   CHARITY not ,most definitely nothing charitable about ilford branch .I had various furniture to donate to good home .I arranged for them to be picked up ,when they arranged the time and date it will be collected i phoned to let them know if they will pick up from first floor flat and they confirmed that will be fine ,waited all day at the property for it to be collected the driver came in and said he is not insured to take it downstairs. Mean it was laughable because they were not all big furnitures and there were two of them to carry them .when I phoned ilford branch I was told it's upto the driver if he wants to lift them down the stairs ,,,who is the driver working for himself or the company. I don't see nothing charitable about this company and am ashamed to say that I have supported them in the past buying furniture thinking it's for charity. I think this just another business in the name of charity. Do not donate to these kind

   almost 9 months ago
2. rahul gahlot ★☆☆☆☆

   I purchased a double diwan from the shop on 1st September and booked it with a paid delivery which was scheduled on 5th September (Friday). On Friday, I was waiting for the delivery but it didn’t come. Then on Saturday when I called them again they said unfortunately we couldn’t deliver it yesterday but the manager is saying we will deliver it on Monday (8th September). Then on 8th September, I called them in the morning to ask if it is arriving today or not. They said that yes it will definitely arrive between 10AM to 6 PM. I took my day off from work to receive my delivery but it never arrived. It was very very frustrating. I called them again at 5:55 and they said we don’t know what happened aş the manager is not here. What the hell is going on???? Someone needs to take the responsibility for this as I’m very disappointed. This is not a type of service that I paid for:(

   almost 10 months ago
3. Kaffy Razak ★☆☆☆☆

   Horrible and awful service. Staff members are extremely rude. Collection booking was canceled for absolutely no reason!! Staff member that dealt with my query was so unhelpful, practically rushed me off the phone, as he couldn't assist me. This is terrible service Edited... I didn't even read all the other reviews before composing mine, BHF, you need to do something about your staff at the ILFORD BRANCH! they are beyond rude, it took them a very long time to answer my call, I called 3 times, before the answered, no one made a call to me to confirm my collection booking that was scheduled, it was just cancelled, and the memebr of staff lied that a voice message was left, no calls, no missed call and no text or voice message. My booking was canceled for absolutely no reason! What's the purpose of people wanting to donate when your staff members clearly don't want to accept, arrange or confirm booking collection?

   1 year ago

1. nawaz syed ★☆☆☆☆

   Good morning today i visited the store around 9 AM and waiting to get the store open at 9:30 AM. But just now the store manager came and he put the timing shows like half 10. Please make sure whenever you are changing the timing. You should be informed earlier

   1 year ago
2. Anisoara Baltag ★☆☆☆☆

   Hello on Tuesday 03.12.2024 we went to pick up a sofa around 13:00 and of course we parked our car at the back where the pick up is. I went out to let them know that we came to pick our sofa up, I will leave a picture here that everyone can be aware, I only stepped one step inside to the pick up place when a lady ( Miss Sharon known as manager) came into me by flickering her hands at me and  shouting (" Excuse me ,excuse me out of here, you can not be in here, please out") she didn't even let me say a word, when I was trying to tell her why I am there. Me being pregnant of course i definitely felt offended ,who gave her the right to flick her hands at me like that and being so rude. When we went on last Sunday there, two days earlier it was a man who was very friendly and polite , he welcomed us into the shop through the pick up area and no one said anything. Now I have a question (" who should be a manager there ,the man who was very nice and polite or Miss Sharon who flickes her hands at everyone and being so rude"?) Absolutely disappointed. I'm gonna go more far with this as I have a footage the way she is flickes me out of the shop and I hope someone will take this in serious. Shame for the British heart foundation to have managers like this.Thank you And this is the video when the lady( Sharon) comes into me and flickes her hand. I really hope she learns something from this ,especially how to treat people. Sometimes you can use your mouth to speak nice instead of using your hands, disrespect.

   1 year ago
3. april molina ★☆☆☆☆

   Super poor service from delivery guy! Very poor! Super poor! Very much disappointed! We bought from your store to help out but your delivery man was soooooo rude! Very rude! Help him out! He has a problem! Delivery guy’s performance will reflect the whole foundation! You need to do something! Take cate of your customers y’know! Super poor service! Very poor. Disappointing to the highest level!

   almost 3 years ago

1. J Einzbern ★☆☆☆☆

   Very poor service from this branch at least and very bad handling of queries. We were scheduled to have a monday delivery (12-6pm) so we have taken holiday off work to wait for delivery but nobody came. No phone calls had been made to us to inform that the delivery is delayed cancelled. Fast forward to today, took 2hours to get a hold of someone and when I was trying to kindly explain my situation, the lady that answered was defensive and particularly rude when I simply was trying to say our availability in case the delivery comes today. We're now told to wait until tomorrow for a call regarding re-delivery. Simply surprising and appalling especially for a charitable foundation. Just a heads up of the issues you may have to deal with. I just want to clarify that it's just this particular branch and experience, I've had good experience with other BHF branches in london. As much we love donating to a good cause, some experiences need to be addressed for improvement.

   almost 3 years ago
2. Sharon M ★☆☆☆☆

   I am absolutely appalled at the poor service from British heart foundation. I know it is a charity but when I as a customer was willing to provide two cabin beds that would have been perfect for a family in need. I do not expect to receive this type of treatment. I originally booked collection online for 13th September, only to he told this wasn't possible and have had to contend with 2 dismantled beds lying in my garden until today 2nd October between 7am and 2pm. I emailed yesterday to say that one bed has been given away and only one was left to collect, and no response. I called today could not get through all day. I had no phone call or email to say this collection was cancelled and have waited all day with no collection. This bed that could have gone to a family in need will now end up at the tip! Which totally defeats the purpose of having charities in the first place!

   almost 4 years ago
3. Jusna Begum ★☆☆☆☆

   Tried to arrange a collection via online form. Unfortunately nobody got back after 3 days. I then had to call anyway and book, which makes the online form obsolete. Eventually when I did get through I was received by personnel who really need to work on their customer service skills. I found them to be rude and unhelpful. I have been trying to get through to confirm items on the collection list but once again it was met by abrupt and rude assistants that have been anything but helpful. What a shame seeing as the intention was to give to a charity out of good will.

   more 6 years ago

1. Paresh Bagmar ★☆☆☆☆

   Never Donate items to this store. a. They want brand new items b. The driver will always zoom the area where there is a minor scratch c. in my case they said there is a piece missing, which i convinced them its not, i could have shown atleast 50 beds of the same structure in the same building. They are very choosy. Please dont bother them disturbing. Better donate it to Redbridge Bulky waste collection

   more 6 years ago

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